H2 2022 Mortgage Lender Benchmark

Released 7 December 2022

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The Benchmark is the largest piece of independent lender research carried out in the industry using broker feedback, and provides unique and actionable insight into the UK mortgage market.

The H2 2022 edition, released on 7 December 2022, includes in-depth data and insight from over 650 brokers, who were asked to leave feedback for the last five lenders they’ve placed cases with. This means that over 3,500 individual pieces of feedback were received from intermediaries, with coverage across 114 UK lenders.

Key findings

We can survey brokers for a specific lender and compare the results with data from our Mortgage Lender Benchmark report, giving you bespoke insights for your part of the industry.

Overall satisfaction

Overall satisfaction with lenders has fallen, down 1.9% to 79.3%

Net promoter score

Net Promoter Score (NPS) is down by 5.8 points on H1 2022 at +21.1. Scores ranged from -54.5 to +59.3 for the lenders in the report.

Building societies

Building societies are once again the top-rated sector for broker satisfaction, having gone up 3.1% to 85.7%

Specialist lenders

Specialist lenders have broken their streak of improvement, with overall satisfaction down by 5.5% compared to H1 2022 are on the up, with satisfaction improving for a fourth consecutive edition

Lifetime lenders

Broker ratings for lifetime lenders have seen the smallest change with overall satisfaction down by 1.1%, and have improved their rating for speed by 2.4%

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Broker insight capabilities

We can survey brokers for a specific lender and compare the results with data from our Mortgage Lender Benchmark report, giving you bespoke insights for your part of the industry.

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