H2 2023 Mortgage Lender Benchmark

Released 29 November 2023

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The Benchmark is the largest piece of independent lender research carried out in the industry using broker feedback, and provides unique and actionable insight into the UK mortgage market.

The H2 2023 edition, released on 29 November 2023 includes in-depth data and insight from 792 brokers, who we asked to leave feedback for the last five lenders they’ve placed cases with. This means that we received over 3,650 individual pieces of feedback from intermediaries, with coverage across 105 UK lenders.

Key findings

We can survey brokers for a specific lender and compare the results with data from our Mortgage Lender Benchmark report, giving you bespoke insights for your part of the industry.

Overall satisfaction

Overall satisfaction with lenders has slightly deceased, down 0.5% to 82.9%

Net promoter score

Net Promoter Score (NPS) is marginally down 1.8 points at 32.2. Scores ranged from -26.7 to +69.1 for the lenders in the report.

Building societies

Building societies are once again the top-rated sector for broker satisfaction, but were down 1.0% to 84.7%

Specialist lenders

Broker ratings for specialist lenders are down 2.4% to 79.6%

Lifetime lenders

Broker ratings for lifetime lenders are up 3.4%, now at 83.6%

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