H2 2023 Mortgage Lender Benchmark
Released 29 November 2023
The Benchmark is the largest piece of independent lender research carried out in the industry using broker feedback, and provides unique and actionable insight into the UK mortgage market.
The H2 2023 edition, released on 29 November 2023 includes in-depth data and insight from 792 brokers, who we asked to leave feedback for the last five lenders they’ve placed cases with. This means that we received over 3,650 individual pieces of feedback from intermediaries, with coverage across 105 UK lenders.
Key findings
Overall satisfaction
Overall satisfaction with lenders has slightly deceased, down 0.5% to 82.9%
Net promoter score
Net Promoter Score (NPS) is marginally down 1.8 points at 32.2. Scores ranged from -26.7 to +69.1 for the lenders in the report.
Building societies
Building societies are once again the top-rated sector for broker satisfaction, but were down 1.0% to 84.7%
Specialist lenders
Broker ratings for specialist lenders are down 2.4% to 79.6%
Lifetime lenders
Broker ratings for lifetime lenders are up 3.4%, now at 83.6%
Looking for older Mortgage Lender Benchmark reports?
Broker insight capabilities
We can survey brokers for a specific lender and compare the results with data from our Mortgage Lender Benchmark report, giving you bespoke insights for your part of the industry.
Purchase your copy now
The Mortgage Lender Benchmark full report for H2 2023 is available to purchase now:
- Full Mortgage Lender Benchmark report: from £1,400
- Copy of the lender broker verbatim supplied as a spreadsheet: from £500
- Technology edition: from £650
- Copy of technology broker verbatim supplied as a spreadsheet: from £150
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