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By Miles: Car Insurance reviews

Name: Car Insurance
Rating: 4.91 (12694 reviews)

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4.89

Based on 12,694 reviews, last reviewed 14th Nov 2024

83% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

perfect - easy switching vehicles and claiming perfect - easy switching vehicles - easy when made a claim Reviewed on: 11th October 2024

Latest lowest rating:

1

When it comes to report a claim then the nightmare s... When it comes to report a claim then the nightmare starts. I have been on the phone 3hours, while they were throwing me between departments to set a c... Read more Reviewed on: 14th November 2024

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About this product

By Miles provide car insurance aimed at low mileage drivers.

By Miles charge a fixed cost that covers a car while it’s parked. The rest is based on the actual miles driven. Customers can either plug in the matchbox-sized Miles Tracker, or for newer cars, you can connect By Miles directly with your car’s mileometer.

By Miles car insurance reviews help you find out what it’s really like to be a customer. If you’ve used By Miles before, you can also leave a review and share your experience.

By Miles Car Insurance reviews (12694)

Review of the By Miles, Car Insurance:

When it comes to report a claim then the nightmare s...

When it comes to report a claim then the nightmare starts. I have been on the phone 3hours, while they were throwing me between departments to set a claim. Every time the person answer and checked my details they were saying it's not this department to deal with and they will put me to another and it was constantly for 3 hours. Then I gave up, as need brake from this silliness. My case still not set up or resolved yet. Reviewed on: 14th November 2024

Excellent Value/Service Proposition

Pay as you go insurance, offering excellent value for money and a great App with everything you need in one place! Reviewed on: 5th October 2022

Best by miles

Competitive rates, great customer service, an insurance company that genuinely seems to care. Definitely the best By Miles. Reviewed on: 5th October 2022

Just The Best!

I'm with this company since they start. I will be with them forever if they will keep same policy!!! Recommended to everyone! There are no other insurance compamies for me just By Miles!!! Reviewed on: 5th October 2022

Easy fair and great on your pocket

This insurance is a game changer I only pay for what I use is such an great innovation so green and the prices are fantastic along with the modern way of doing this quick and easy through the app I’m so happy with these guys Reviewed on: 4th October 2022

Love the whole thing!

I started my policy as I wasn't driving in/out of work 5 days a week, but I have since moved at work Mon-Fri and the cost is still very reasonable and has been cheaper than other insurers who wanted a total upfront cost. It allows me to space my finances too, given the current finacial situation. I also love that it's capped at a certain distance for the day so I don't have to worry about spending a rediculous amount. Reviewed on: 4th October 2022

One of the worst customer service of the UK!

Concept is great, but don't bother. You received automatic sms and emails asking you for urgent action (to avoid your policy being cancelled). But you will never be able to reach the customer service. No call back, no answers to your request (in their own set 72 hours timeframe). If they don't improve customer experience, they will disappear. Simple as that. Very poor experience! Reviewed on: 4th October 2022

Perfect for me

Working away a lot and on occasion having long period where I am not using my car. Using bymiles and paying only when you drive is perfect for me and makes paying for insurance without the use of the car a thing of the past. It’s easy to install the tracker. The tracker also acts as a gps tracker and a diagnosis tool to know what to tell your mechanic and the customer service team are also excellent Reviewed on: 4th October 2022

Low cost insurance

Excellent cover for low mileage drivers Reviewed on: 4th October 2022

All round fantastic insurer

Simple, easy and I'm not overcharged. The tracker in the car is a massive plus and recently helped diagnose a fault with the car that I would have had to pay a diagnostic fee for otherwise! Reviewed on: 4th October 2022

Never thought I'd be this happy to recommend Car Insurance!

By Miles is a great example of a company that is run by ordinary people who want to disrupt an often unfair industry with no alternatives - and have done it so well! I love that I don't pay unless I use my car, which is a city car for small and rare trips. I love the way the company is run, how they communicate with me and how easy it is to track your journeys. Genuinely happy to recommend them to friends and family. By Miles is a great example of technology disrupting markets that need to be fairer and more affordable for the consumer, especially in these economic times. Bravo! Reviewed on: 4th October 2022

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