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By Miles: Car Insurance reviews

Name: Car Insurance
Rating: 4.91 (12694 reviews)

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4.89

Based on 12,694 reviews, last reviewed 14th Nov 2024

80% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

perfect - easy switching vehicles and claiming perfect - easy switching vehicles - easy when made a claim Reviewed on: 11th October 2024

Latest lowest rating:

1

When it comes to report a claim then the nightmare s... When it comes to report a claim then the nightmare starts. I have been on the phone 3hours, while they were throwing me between departments to set a c... Read more Reviewed on: 14th November 2024

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About this product

By Miles provide car insurance aimed at low mileage drivers.

By Miles charge a fixed cost that covers a car while it’s parked. The rest is based on the actual miles driven. Customers can either plug in the matchbox-sized Miles Tracker, or for newer cars, you can connect By Miles directly with your car’s mileometer.

By Miles car insurance reviews help you find out what it’s really like to be a customer. If you’ve used By Miles before, you can also leave a review and share your experience.

By Miles Car Insurance reviews (12694)

Review of the By Miles, Car Insurance:

Best for value and Customer service level is top notch!

When lockdown hit I realised I was spending a fortune on insurance even though I wasn't able to go anywhere in my car. I looked at lots of different insurers and came across by Miles. It made sense that as I wasn't driving much that I should aim for an insurance that charged by the mile. It saved me a fortune. I now work from home full time so I decided to renew the insurance in the hope it would continue to save me money. When renewing I got a cheaper price per mile which made me feel valued as a customer. I do drive daily to different places so I can get my shopping, take my toddler out etc but it never works out more a month than your average pay monthly insurances. When we have been on extremely long journeys the miles are capped at £10 a day which means you don't have to worry about travelling to far on the miles. This makes a huge difference when travelling on hidalgo or trips to the zoo. I have had queries regarding different things during my time with bymiles and everytime the customer services have been amazing. They are friendly, polite and will do anything in their power to help. There is an app that you can download to track your miles, this has features on it that mean you can scan your car for any error codes, you can see exactly how much your insurance is at any time during the month and you can even put a destination in to check how much it would cost in miles and fuel before commencing on your journey. The app also includes all of your policy details and your previous bills. It is a very well thought out application is easy to use. I can not recommend this company more! Amazing all round. Reviewed on: 9th August 2022

Ideal car insurance

Very easy to set up, competitive prices and suits my needs perfectly. Reviewed on: 28th October 2022

4th year going strong

I've been with ByMiles for four years now, and haven't got a bad thing to say about them. Easy to get hold of via phone, web interface or app, easy to report an accident. And much cheaper compared to the other cmpanies - not as much as a few years ago, but still by a few hundred £££s. Reviewed on: 22nd October 2022

Super easy to use

A great concept and an easy-to-use app Reviewed on: 15th October 2022

Amazing

Thank you for a great service. Always reliable and responsive Reviewed on: 15th October 2022

Excellent customer service and great product

It’s been a really great experience getting car insurance with By Miles- refreshing to have a product that feels fair and is done by usage. Plus the people I’ve interacted with have been helpful, positive and gone above and beyond Reviewed on: 15th October 2022

great customer service, always fair even when they can't help

I had to leave By Miles because I'd found a better quote elsewhere, but from start to finish, the customer experience was amszing. They really care about customers and they're proactive as well, getting things sorted or answering questions I didn't think to ask immediately. Reviewed on: 14th October 2022

Excellent product and service

Excellent value for money and a customer-friendly product crafted around actual driver requirements rather than a one size fits all approach. Reviewed on: 14th October 2022

By Miles are great

Great forward thinking company with attention to customer needs Reviewed on: 14th October 2022

Smooth experience!

Cant fault them. More than 6 months in and i have not encountered any issues ! Have not had any claims with them. Reviewed on: 13th October 2022

Best way to reduce car insurance

Most use their cars for short journeys either commuting to work or shopping, so why pay insurance to cover liabilities for long distance driving? By plugging in an unobtrusive tracker into your car you can only pay insurance based on the mileage you actually drive. It is a great way to greatly reduce car insurance cost. Even if you go over the predicted mileage when you started policy, you are only charge for the extra mileage used that month, or can top up account in advance. They only track mileage not how you drive. Reviewed on: 13th October 2022

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