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By Miles: Car Insurance reviews

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4.89
Based on 12,692 reviews, last reviewed 4th Sep 2024
600% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
6%
See only 3 star reviews
1%
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0%
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Latest highest rating:

5

Great for low mileage users. Great for low mileage users. Always give a competitive renewal price. Reviewed on: 4th September 2024
Alan's avatar
Alan

Latest lowest rating:

1

I paid for insurance. I paid for insurance. My car was hit while parked. I have the details of the car and person driving. They do not deal with claims unless you sign a c... Read more Reviewed on: 14th August 2024
Linda W's avatar
Linda W
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About this product

For less frequent drivers, a traditional insurance policy may seem overpriced for the amount of time actually spent on the road. By Miles policies combat this. This innovative new company offers pay-by-mile car insurance policies for lower mileage drivers, along with a handy app packed with driving tools. Read our By Miles car insurance reviews to see how genuine customers rate their experience.

By Miles is designed for those who drive fewer than 7,000 miles per year, adopting a pay-as-you-go approach. With By Miles policies, you pay a fixed annual fee to cover your car whenever it is parked, then pay monthly depending on the number of miles driven. Your policy is managed through By Miles’ insurance app, with some added features such as ‘Find My Car’ and instant live chat for customer support.

If you’re not a regular driver, By Miles could be the provider for you. Although technically classed as a telematics policy (often chosen by new drivers), By Miles doesn’t charge you depending on the quality of your driving, but instead, the distance driven. If this fits your lifestyle, check out the By Miles car insurance reviews on Smart Money People.

Have you taken out a policy with By Miles? Were you satisfied with the annual fee? Did you use the extra features within the app? If you’ve needed to make a claim, how well did By Miles deal with it? Have you had any experience with the customer service team? Leave a By Miles car insurance review on Smart Money People to help others find the best provider for their needs.

Review By Miles: Car Insurance now

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By Miles Car Insurance reviews (12692)

Cheap price, poor service

1
I am disappointed with this insurance company, I had no problem taking out the cover and was initially impressed with the glossy website and cheap cover. Thirty days before the auto renewal date of the policy I requested a quote, unfortunately no response. According to the FAQs on the website, it says quotes will be sent 21 days before auto renewal date. Disappointingly I received nothing from ByMiles. I tried calling them but could never get through, I also emailed them several times but no response. At this moment I thought I was fortunate not having to claim for an accident. It is almost impossible to speak to customer services. As I was not able to cancel auto renewal, I was on the assumption my cover will automatically renew. How wrong was I! The day came and my policy was cancelled without prior notice, However this was not clear on the ByMiles app. I eventually received a response after sending several complaints emails. I was told lies that an email was sent to inform that the policy will be cancelled. How ironic that I received all the junk marketing emails from this company but not the important cancellation email. Please don’t gamble your money with this insurance company, who knows what the claim process is like when they ignore you and make up lies. Reviewed on: 23rd February 2023
Rayhan Sulaiman's avatar
Rayhan Sulaiman

Insurance Rip off

1
I had by mile for 1.5 years now , they increase their , compulsory excess each year, now they are quoting from 100 to hiking to 1000+ premium. I had a road traffic accident recently, its been 2 months now , nothing has been settled, there accident claim is very poor , you will have to go through a process of 5 different companies to sorr your repair, I have been chasing up for 2 months, every other day otherwise it would have been months . Please be very careful, comprehensive insurance of By Miles donot give your courtesy car as standard it's subject to availability, if you need a car you will be stuck with no car for months . By miles are broker not an insurance company. They lure you in with small premium and than trap you with offers. If you need a courtesy car ask for extended courtesy car option and pay extra for it . You will be in limbo for months and deal with 5 companies to sort your claim Reviewed on: 31st January 2023
abdullah Nazim's avatar
abdullah Nazim

Was Fantastic... Until it wasn't

1
I think I'm right in saying By Miles have changed their underwriter. So while I was all in with the brand, even inviting family and friends along the way. They said to me a few months ago their policies were being quoted at over £2000, I thought it couldn't be right. Lo and behold, my renewal price goes from £200 upfront + 8p per mile to over £1400 up front + 29p per mile. Shocking, I spoke to the customer care and there was nothing they could do, very disappointing. But as Adele once said - that's it, I quit, I'm moving on Reviewed on: 24th January 2023
bogdanor's avatar
bogdanor

rip off

1
was told the pence per mile would go up by another 0.5p because I was bying a more expensive car. Decided to buy the exact same car, same yr, same model and they then decided to charge me 2p mor eper m ile. Absolute rip off company. Also poor customer service- no body answers the phone. Would not ever recommend these cowboys Reviewed on: 24th January 2023
adeil's avatar
adeil

Highly recommended

5
By miles car insurance very happy clear app all journeys documented absolutely no problems very happy tracker very easy to install Reviewed on: 16th January 2023
Roy West's avatar
Roy West

Total rubbish and rip off insurance company

1
Terrible company terrible customer service. Increases the compulsory excess each renewal of policy without agreement. Never get a reply from them when you have a problem. Also works out more expensive than most insurers. Stay well away Reviewed on: 7th December 2022
Michael Henderson's avatar
Michael Henderson

Miles tracker faulty

1
I joined by miles and have been sent the tracker. The tracker seemed faulty as I plugged it in the obd-2 socket it disabled my tyre inflation system, electronic brake system, engine system and car start system meaning the engine would not start to work, the car was dead! The first repair has cost me 1100. I contacted by miles and was asked for the miles tracker serial number. A software update would be given and I should try again. So I tried it again for a 2nd time and same faults again and the car needed a repair again this time it has cost me 350. I had my car repaired for a summary of 1450 and all I received is my insurance refund and an apology. No compensation or refund for the repair costs. Avoid! Reviewed on: 9th November 2022
david Bohlinger's avatar
david Bohlinger

Really Good insurance company

5
Save tons of money with this company Reviewed on: 6th November 2022
Angelo Eugenio's avatar
Angelo Eugenio

Ideal car insurance

5
Very easy to set up, competitive prices and suits my needs perfectly. Reviewed on: 28th October 2022
Leanne Faulkner's avatar
Leanne Faulkner

4th year going strong

5
I've been with ByMiles for four years now, and haven't got a bad thing to say about them. Easy to get hold of via phone, web interface or app, easy to report an accident. And much cheaper compared to the other cmpanies - not as much as a few years ago, but still by a few hundred £££s. Reviewed on: 22nd October 2022
Lex's avatar
Lex

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