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By Miles: Car insurance reviews

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4.90
Based on 13,039 reviews, last reviewed 26th Aug 2025
32400% increase in 5 star reviews
in the past 90 days
100% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
93%
See only 4 star reviews
6%
See only 3 star reviews
1%
See only 2 star reviews
0%
See only 1 star reviews
0%

Latest highest rating:

5

Good company no paperwork ,all on your phone Good company no paperwork ,all on your phone Reviewed on: 26th August 2025
John W's avatar
John W

Latest lowest rating:

2

Great app easy to use . Great app easy to use . Everything very clear . No hassle Reviewed on: 23rd August 2025
debbie's avatar
debbie
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About this product

By Miles provide car insurance aimed at low mileage drivers.

By Miles charge a fixed cost that covers a car while it’s parked. The rest is based on the actual miles driven. Customers can either plug in the matchbox-sized Miles Tracker, or for newer cars, you can connect By Miles directly with your car’s mileometer.

By Miles car insurance reviews help you find out what it’s really like to be a customer. If you’ve used By Miles before, you can also leave a review and share your experience.

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By Miles Car insurance reviews (13039)

Love it!

5
I have experienced really good customer service with by miles. The live chat function in the app makes it really easy to get in contact with someone from the team. I love that I can pay monthly and only for the miles I actually do! For years I was paying for an estimated amount of miles which I mostly went for the higher figure (more expensive) just to be on the safe side. With pay by miles my journeys are recorded and I get notified how much a journey cost. Only paying for the amount I drive suits me perfect as I do not tend to do long journeys often etc. Would definitely recommend checking it out. Reviewed on: 21st August 2025
Tjh's avatar
Tjh

Very easy to talk to someone.

5
Very easy to talk to someone. They are very friendly and helpful. App is great with lots of info. Cheapest car insurance I have ever had Reviewed on: 20th August 2025
GRAEME HILL's avatar
GRAEME HILL

Rewards loyalty.

5
Installing the dongle was a breeze and all I’ve ever done is save money on my daily commute, I’ve renewed twice now and referred friends and earned free miles doing so. The only insurance company that rewards customers for loyalty. Reviewed on: 20th August 2025
Lord J's avatar
Lord J

Always helpful, and it's so easy to change whatever...

5
Always helpful, and it's so easy to change whatever you need to on the app! I have had nothing but a good experience with them, I have looked at other car insurers, none of them are as good value as by Miles! They are definitely the best! Reviewed on: 20th August 2025
Pearl Jackson 's avatar
Pearl Jackson

Excellent customer service,.

5
Excellent customer service,. Competitive pricing Reviewed on: 20th August 2025
G's avatar
G

Love all the stats I get with it

5
Love all the stats I get with it Reviewed on: 20th August 2025
Christine C's avatar
Christine C

Great customer service

5
I did have a problem with the tracker. Their customer service was excellent. Firstly they Sent a cable extension so the tracker could be mounted on the dash. This didn’t work so they sent a replacement tracker. All OK and wasn’t charged for the miles done while the tracker was faulty Reviewed on: 20th August 2025
Malcolm T's avatar
Malcolm T

Long time customer.

5
Long time customer. Always found it value for money.The policy suits our family life Reviewed on: 20th August 2025
Amanda K's avatar
Amanda K

I love By Miles!

5
As someone who doesn't always drive a lot, I love that By Miles only charges me for the actual amount I do drive. Their policies are really transparent and customer service is fantastic. I also recently changed my policy to a new car and the process was very simple. Reviewed on: 20th August 2025
Rob B's avatar
Rob B

Best By Miles

5
I have used By Miles for several years because they offer the best value for money as well as excellent customer service. They regularly communicate with customers, making providing insurance feel personal, rather than a commercial venture. Reviewed on: 20th August 2025
Sally Allen's avatar
Sally Allen

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