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By Miles: Car Insurance reviews

Name: Car Insurance
Rating: 4.91 (12694 reviews)

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4.89

Based on 12,694 reviews, last reviewed 14th Nov 2024

60% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

93%

Latest highest rating:

5

perfect - easy switching vehicles and claiming perfect - easy switching vehicles - easy when made a claim Reviewed on: 11th October 2024

Latest lowest rating:

1

When it comes to report a claim then the nightmare s... When it comes to report a claim then the nightmare starts. I have been on the phone 3hours, while they were throwing me between departments to set a c... Read more Reviewed on: 14th November 2024

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About this product

By Miles provide car insurance aimed at low mileage drivers.

By Miles charge a fixed cost that covers a car while it’s parked. The rest is based on the actual miles driven. Customers can either plug in the matchbox-sized Miles Tracker, or for newer cars, you can connect By Miles directly with your car’s mileometer.

By Miles car insurance reviews help you find out what it’s really like to be a customer. If you’ve used By Miles before, you can also leave a review and share your experience.

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By Miles Car Insurance reviews (12694)

Absolute disgraceful treatment of existing customers

Terrible customer service, received my "renewal" email informing me that they would be cancelling my policy. Apparently the car and I no longer tick all their boxes!!! No accidents, careful driver, but not good enough for the new corporate powers that now own By Miles. I wont be the only one...there will be plenty more existing customers who will receive the same notification. It doesn't end there though, as its automatically flagged up on other insurance companies that you have been refused insurance! So expect your premiums to shoot through the roof. By Miles are an absolute disgrace now avoid at all costs in the long term your end up paying through the nose for insurance as your regarded as a 'bad risk'. Reviewed on: 11th August 2023

First Class!!

Customer service and value for money make this the best insurance choice. Amazing staff who care!! Reviewed on: 9th August 2023

Brilliant insurance paid only for the miles you drive

My car insurance bill went from approx £1000 per year to roughly £7 per month! You have to pay a fee of £150 to cover the car when parked and the rest is based on the OBDII tracker you plug in under your steering wheel. Would highly recommend. Hopefully the recent sale to Direct Line won't ruin the experience! Reviewed on: 8th August 2023

Awful customer service ever

No call centre they never pick up. You have to chat but can take 12hrs to connect. They will charge to change car over even the car is small in insurance group still. No complains department. If you are unhappy you can not do much. Triple price next year they are just after money. Simple as that Reviewed on: 4th July 2023

Great price for low mileage from top company

If you do low miles in a year, give these guys a try. They are a top UK insurance company defaqto 5 star rated and this is a novel concept in UK by paying by the mile. You could save a fortune against your renewal. You have nothing to lose so give them a try here https://bymiles.co.uk/refer/FG16OVP You can thank me later Reviewed on: 2nd July 2023

Hiking their cost without warning

First-year I enjoyed but after renewal, they hiked the price by 200% is now much more expensive than one-off annual car insurance I regret accepting their offer, now I am hit by a double-edged sword. Reviewed on: 17th June 2023

A Good Pay as you drive choice

I have been the By Miles customer for years. Yes, the cost is rising and not cheaper than my first year. But it's still comparably acceptable for me as a non-regular commuter. Also, the 24hrs online service is satisfied. I hope the company grows fast and all of us can share more policy benefits. Reviewed on: 1st June 2023

Great

Cheap insurance as I have not needed to do many miles. Reviewed on: 31st May 2023

Excellent value

Fantastic value for those of us that don't drive a lot. I switched when I started working from home and I haven't looked back. Reviewed on: 31st May 2023