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Co-op Insurance: Home Insurance reviews

Name: Home Insurance
Rating: 3.29 (21 reviews)

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3.00

Based on 21 reviews, last reviewed 11th Sep 2024

100% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

24%

42%

3 star

29%

Latest highest rating:

4

Very helpful and friendly My renewal was due and the renewal quote was higher than previous. I rang the helpline and after chatting about my financial situation the insurance w... Read more Reviewed on: 11th September 2024

Latest lowest rating:

2

2 CLAIMS One claim. One claim rejected as damage caused by neighbour's builder using off-road vehicle. Small print!! I had legal cover but company dealing w... Read more Reviewed on: 24th August 2024

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About this product

Co-op Insurance Home Insurance Reviews

Co-op Home Insurance now with a free indoor security camera (worth £79.99)! Get the free camera with a new combined Buildings & Contents Policy (ends 20th Sep 2017. T&Cs apply, see coop.co.uk/camera).

Co-op Insurance Home Insurance reviews (21)

Review of the Co-op Insurance, Home Insurance:

Great customer service

Great phone experience, can speak to a real person onshore who knows what they are talking about Reviewed on: 23rd August 2024

Reliable insurance for building and contents

I’ve used co-op insurance for decades and am happy with the product and service. It covers what I need including cycles. I’ve rarely had to to claim but when I did it was sorted. Only quibble is the need to get a fresh quote each year to avoid price rising too far. Reviewed on: 8th February 2023

Penalising Loyal Customers

My house buildings & contents renewal came through today. The premium is increasing from £250 to £337 pa, that’s 35%! How can they possibly justify this? No claims, no change in circumstances. This is nothing but persecution of loyal customers. Needless to say I’ll be shopping around on Monday. I bet if I was a new customer….. maybe a case for involving the Ombudsman. Reviewed on: 6th February 2023

Terrible company stay away

This is a terrible company its taken nearly 3 yrs and still not complete. They owed me thousands of pounds for hotel money that took ages to get back that nearly bankrupted me . The works they did have been disgusting and I have had an independent surveyor in who gave a bad report and recommended that the work be redone and they have ignored it so I'm now in the process of complaining to the Ombudsman and taking them to court for the costs of redoing the works up to standard and finishing the half completed works. If I could give minus stars I would. Reviewed on: 10th March 2021

There when you need them

The Co-op were fantastic when a flood trashed part of my flat. They visited promptly and arranged payment quickly so that I was able to replace my damaged belongings and redecorate. Reviewed on: 6th July 2019

Straightforward and reasonably priced.

I have happily never needed to make a claim but I have been with the Co-operative Insurance for a few years as I found the cost to be really reasonable for the cover it provides, Also I felt that there were a greater number of coverage options than other companies offer and they were clearly explained. Reviewed on: 22nd September 2018

Disgraceful - Beware

Terrible Service - I worry for Elderly or Vulnerable Policyholders. It has been over 5 months of terrible communication, no service and lack of action on my home insurance claim which has now led me to complain directly to the FOS & FCA. I have had my kitchen out of use for the best part of 4 months and have been offered a pathetic and insulting amount of compensation. I work in the insurance industry and I will be passing on full details of the service to all of my colleagues, peers and clients and would never consider this company as an option moving forward. I am disgusted in the way they work and I would worry if any of your elderly relatives had policies with them. Reviewed on: 22nd August 2018

reliable company

I have been with the co-op since 1985 and never had any issues ,I get a renewal every year with a breakdown of cover ,fortunately I have never had to claim Reviewed on: 30th September 2017

Value, flexible & straightforward.

I am happy with Co-op Insurance. Thankfully I've never needed to claim. The application process was easy, straightforward, there was a good amount of flexibility in the policy to suit all finance. I have remained with them for a few years now as unlike with other insurance companies the renewal price is fair. Reviewed on: 30th September 2017

Good customer service

Good customer service – always speak to someone helpful and clear. Not had to claim, but trust that they would be reliable. Reviewed on: 6th September 2017

Home Contents and buildings combined

We took out cover with the Co-op after being sent an incentive to get £50 of food vouchers when taking out insurance. We gained the food vouchers and saved an additional £150 on the insurance premium. Everything was very straightforward and they were pleasant to do business with. Reviewed on: 25th September 2016

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