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The Co-operative Bank: Business Account reviews

Name: Business Account
Rating: 1.31 (81 reviews)

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1.24

Based on 81 reviews, last reviewed 25th Nov 2024

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

88%

Latest highest rating:

5

club and charity account they dont take off big amounts fir charges etc, they support local causes and groups, they are extremley helpful and friendly in branch and online ev... Read more Reviewed on: 31st January 2023

Latest lowest rating:

1

Absolutely deplorable Absolutely deplorable. A serious business with 15 staff and world leading experts of many decades experience. A service business with no stock, credit... Read more Reviewed on: 25th November 2024

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About this product

The Co-operative Bank business banking reviews at Smart Money People are helping other business people to fund out what being a business banking customer at The Co-operative Bank is really like. With business banking and aspects such as access to finance being so important to many business owners, Smart Money People is becoming the UK's leading source of The Co-operative Bank business banking reviews. Remember that you can write yours too, and join our mission to increase trust and transparency in financial services.

The Co-operative Bank Business Account reviews (81)

Review of the The Co-operative Bank, Business Account:

AVOID THIS BANK LIKE THE PLAGUE

The co op withheld my business account from me for A MONTH, caused my business to loose money, customers, caused me no end of stress, made me later with payments to HMRC, which I have been fined for. They did nothing to assist and gave me no timescale to resolve the issue. I was left unable to pay my staff, order stock or pay myself to cover my mortgage. My business fell behind on rent. THE CO OP DIDNT CARE, DID NOTHING TO HELP. I had to find the fraud case number from the other bank for them, only once I had got to the bottom of the issue did they do anything to assist. I will always warn people away from this bank, in 15 years of business I’ve never dealt with a worse company. Reviewed on: 6th September 2024

Don't do it! Do not open a business account with the Co Operative

It could not be any worse, I have NEVER known anything as bad as my recently opened Co Operative Business account. It's been weeks, and I cannot get registered for online banking, cannot get a token. I have filled in the form and sent it, also tried the App, and I've spent hours waiting on the phone, WITHOUT actually speaking to ANYONE. It constantly says that the wait on the phone is 30 minutes, but so far today, I've been waiting almost an hour (I'm writing this as I wait on the phone); and yesterday over 40 minutes of waiting, without speaking to anyone. I run businesses, I do not have this time to waste. You have been warned. Seriously, if you require expedient and efficient business banking, with the facility to move funds online, DON'T touch use the Co Op. I was on the phone trying to get through to Co Op business, and after around an hour on the phone, I got, through, gave my account number, and said politely "I can't believe that I have actually managed to get through to speak to a Human..." He then cut me off... Reviewed on: 10th March 2022

Customer service

I have called the customer care team yesterday and spoke to Kurtis after the brilliant and the extraordinary help she provided me I felt as a duty to leave this feedback to her dedicated work, professionalism and also to say a MASSIVE THANK YOU to help me sort out my issue. Ali Brahimi. Reviewed on: 10th March 2022

useless banking assistance and part two the clowns in mortgage section management.

My wife and I have been with the bank for many years and during that period felt it was a service no better than the other trolls in the banking system. The co-op has become a poor service provider in service and is clearly inept with issues for its customers. Having no debt we use the bank as a system to pay like many payments due and expect when trying to discuss an issue in the past 24 hours to be far better. I waited 55 min and no help was provided with their cut-down work from home system. Seems according to staff they have cut down their staffing levels. I called them a 5 pm and waited until 6 pm. Only to be informed they are now closed at 6 pm. after 6 pm in an attempt to complain about two issues and the member of staff down south said I needed to call back in the morning.. I used the lost card help to indicate the poor service they were not interested in the matter. Between the bad service and another issue with the mortgage section, I feel it is clearly time to get rid of the cost-cutting bank and find another that has more than 2 stars . Would I recommend them years ago I would have, but they are now so bad /terrible at answering the phone, that's life when staff work from home. My wife and I will look for better service if there is such an option in this day and age. Consider yourself less than a 1-star credit card and other cards will be closed off. Just terrible customer care .....hope all reading this review pay attention give them a miss. Reviewed on: 7th March 2022

Impossible to register for on line banking

Co op bank requires their token to be registered by phone. Impossible to get through waited over an hour twice did not get through. Close your account this bank is truly dreadful. They awarded 10 million pounds in bonus to Staff. !!!!! Reviewed on: 7th March 2022

Ethical bank

Fair and ethical bank, based on co-operative values for 150 years. This is why I've banked with them. Their customer service hasn't always been great, which is why I didn't give top stars, but they do try to put things right . Reviewed on: 24th February 2022

Impossible to get any answers

Beware don't expect a new account to be quick if you have to contact customer services be prepared to wait in a phone que for 40-50 mins each time you phone them. Opened a Every day extra Joint account on the 20th January online , still cant use the account as of today 17th February as the switching service hasn't been instigated despite me applying online and also apply a second time by phone ,had to phone up to chase debit cards , pins numbers also phoned to reinstate the switch over a week ago ,phoned again today the advisor said he would check and ring me back ,still waiting . Overhaul probably the worst service ever with very little customer care if any Reviewed on: 18th February 2022

The worst app & customer service EVER

Utterly & totally useless, the wait time on the phone? At least 1 hour, four times this week alone AND STILL THE MATTER IS NOT SORTED. i would never use them again Reviewed on: 10th February 2022

Business banking the worst ever

After waiting over two months to get my login details and fob, I have to spend another hour on the phone waiting to get it authorised. Security is a joke! One of the main questions is what was the number of the last bank statement, how do you know when you can't actually access the bank account? Expect to await over an hour each time you ring. Finally got my online banking authorised and I accidentally hit the back key, that's it thrown out, unable to get in and all I was trying to do is find out what happened to the payment I'd asked to be paid an hour earlier. Nowhere does it say, if you make a payment after 8pm it won't show up straight away, it gives you some strange message which meant nothing to me I look after clients with a variety of difference bank accounts, none of them have had as many problems as there on this account. HSBC took a week to set up from requesting access to the account and the fob arriving. Printing statements aren't user friendly either. I am currently writing this whilst waiting to see if I will be able to get back into the bank today or if I have to ring the bank again tomorrow, where I will fail security because I didn't get as far as printing the bank statement off. Anyone thinking of using this bank don't, there are much better banks around. Having spoken to the call centre many times trying to get access to this account, they have been short staffed for a long time and are trying to recruit so to anyone thinking of taking a job here, don't, all you will get is grief from unhappy customers. Reviewed on: 24th January 2022

website too bad

their online banking too slow and down many time Reviewed on: 20th January 2022

Worst banking experience in 30 years.

The single worst bank I have ever dealt with in 30 years of business banking!! -Impossible to log in for online banking. -On hold for 2 hours at a time with Telephone banking.EVERY TIME. - Transactions arranged after 2 hours on hold are then not carried out, so another call of 2 hours is needed. -Thousands of pounds held for months without access via online, telephone or personal banking. - I could list so much, but haven't the will to carry on. Needless to say, I will be closing my account. Although, "notice has to be sent by written letter and will take 6 weeks to action". Business banking?? One word: RIDICULOUS!!! Reviewed on: 12th January 2022

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