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Katherine

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Review of the The Co-operative Bank, Business Account:

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Business banking the worst ever

After waiting over two months to get my login details and fob, I have to spend another hour on the phone waiting to get it authorised. Security is a joke! One of the main questions is what was the number of the last bank statement, how do you know when you can't actually access the bank account? Expect to await over an hour each time you ring. Finally got my online banking authorised and I accidentally hit the back key, that's it thrown out, unable to get in and all I was trying to do is find out what happened to the payment I'd asked to be paid an hour earlier. Nowhere does it say, if you make a payment after 8pm it won't show up straight away, it gives you some strange message which meant nothing to me I look after clients with a variety of difference bank accounts, none of them have had as many problems as there on this account. HSBC took a week to set up from requesting access to the account and the fob arriving. Printing statements aren't user friendly either. I am currently writing this whilst waiting to see if I will be able to get back into the bank today or if I have to ring the bank again tomorrow, where I will fail security because I didn't get as far as printing the bank statement off. Anyone thinking of using this bank don't, there are much better banks around. Having spoken to the call centre many times trying to get access to this account, they have been short staffed for a long time and are trying to recruit so to anyone thinking of taking a job here, don't, all you will get is grief from unhappy customers. Reviewed on: 24th January 2022

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