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Dial Direct: Car Insurance reviews

Name: Car Insurance
Rating: 3.04 (25 reviews)

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2.80

Based on 25 reviews, last reviewed 27th Feb 2025

100% decrease in 5 star reviews

in the past 90 days

200% increase in 1 star reviews

in the past 90 days

32%

20%

2 star

40%

Latest highest rating:

5

Cheaper than competitors. Cheaper than competitors, with better service. Reviewed on: 8th October 2024

Latest lowest rating:

1

Avoid at all costs. Avoid at all costs. Just an awful company. No communication at all,they make you ring them. A miscommunication from what i thought was a cancelled pol... Read more Reviewed on: 27th February 2025

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About this product

Before taking out your next car insurance policy, read customer reviews to be confident you’re making the right choice. The collective wisdom of our Smart Money People community can give you insight into what you can expect from each company. Check out our Dial Direct car insurance reviews to see if it's the best provider for you.

Dial Direct’s comprehensive car insurance policies come with a variety of additional benefits included as standard. Examples include breakdown cover, child seat cover and cover to drive other vehicles. With other additional add-ons to choose from, you can tailor your Dial Direct policy to your needs.

When searching for a new car insurance policy, consider what is most important to you. Are you simply looking for the lowest price premium or a policy with a wide range of additional extras? Perhaps you’ve had a negative experience in the past and are now looking for a more reputable insurer? Whatever your needs, read our Dial Direct car insurance reviews to find out how customers rate their policies.

Have you had a car insurance policy with Dial Direct? Share your honest experience with our Smart Money People community. Together, we can help people like you make better decisions. How simple was the sign-up process? Were you satisfied with the cost of your premium for the level of cover you received? If you had to make a claim, how well was it dealt with? Whether good or bad, write a Dial Direct car insurance review today.

Dial Direct Car Insurance reviews (25)

Review of the Dial Direct, Car Insurance:

Avoid at all costs.

Avoid at all costs. Just an awful company. No communication at all,they make you ring them. A miscommunication from what i thought was a cancelled policy had lead me to owing them £176! Reviewed on: 27th February 2025

Only for customers who make a claim

Only customers who make a claim should be allowed to review insurance companies The rest of us can only comment on how good they are at collecting premiums. Reviewed on: 22nd August 2023

Directly Competitive

I have been with this insurer for 2 years now and also switched my husbands insurance to them. Their renewal quotes are fair, they do not push your costs up astronomically, I shop around just to check but their prices have not been beaten so far. I have never claimed so cannot offer an opinion there but am happily to recommend them for being reasonable at renewals. Reviewed on: 31st July 2023

Fair Insurance

I have been a customer for over 2 years with this company, both our cars are insured with them now. Every year I do a price comparison just to check, but this insurers renewal prices are always fair and I have not found cheaper cover for what I have with them. I have never claimed so can’t comment on that process. I am happy to give them a good review, as they have always been fair with their prices. Reviewed on: 27th July 2023

Duplicated car insurance then charged £25 for the pleasure

On buying a newer car upgraded existing cover. Dial direct duplicated charge to credit card which took 3 phone calls to get sorted, then charged £25 'Admin Fee' refused to remove. Do not touch this company. Reviewed on: 25th July 2023

Brilliant

Have been with dial direct few years now had no problem with them quotes been very good. Reviewed on: 23rd March 2023

Rubbish

Do not use this car insurer. They use several other companies to deal with their claims. I had an accident and needed repairs to the rear of my vehicle. This happened in October 22, it is now January 2023 and still no one has collected the car to even begin the repairs! They use enterprise rental car company as their middle man who obviously are making a fortune out Of renting replacement cars out and it’s in their interest to do that for as long as possible. All the while our (everyone’s) premiums go up. Enterprise have been useless and organising a repair company- total shambles. All companies are impossible to talk to and have 45 minute waiting times. Reviewed on: 3rd January 2023

Very easy to deal with, very efficient .

I found them very easy to deal with, all online and so not relying on the Post Office! Reviewed on: 25th December 2022

Rip off

Worst company iv delt with in 30 years . Over charged . Don't answer calls . Not interested. Seems like they've got a good system off getting your money 1st then talk later !! Reviewed on: 29th August 2022

RIP OFF

This company is a disgrace I got a car insurance quote off compare the market 20.06.21 to insure my car from 19.07.21 which was favourable so I proceeded to buy there product I made my first installment of £42.47 and relieved my welcome pack and documentation after the payment however the insurer I was allready with matched there quote so I decided to stay with them I rang DIAL DIRECT 14.07.22 to stop the policy commencing to be told there was a £38.00 charge I explained under consumer law I was allowed a 14 day cooling off period from either when the policy was issued or when the insurance commenced which ever was the later they operator Olivia was most unhelpful and said you should have read our welcome pack it states on page 11 if the insurer or customer cancels the policy within 14 days there is a £38.00 charge this is all well and good but you don't get the documents until you pay the first installment by then it's to late they have allready ripped you off iam just glad I found out how under hand they are before it was too late and had to make a claim to then get ripped off iam going to take this matter further it might only be £38.00 but when this happens again and again the £38.00 soon add up Reviewed on: 14th July 2021

Total headache of an Insurance Company

I have had my car insured by this company for about a month. In this time they have increased the policy amount, and overcharged on my first direct debit by more than double the agreed instalment amount. They have sent me letters to say the policy value was reduced, when in fact it increased value on the letter. I have complied with all of their requirements in terms of providing NCD and no details on the policy have changed. I have now been informed that it will take up to 8 weeks to review my complaint while I continue to be charged above the original amount agreed for the policy. I only went with this company because of the low price and road side assistance recovery. I would never take another policy out with them again and will definitely go with more reputable companies in future. Reviewed on: 11th May 2021

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