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Direct Line: Car Insurance reviews

Name: Car Insurance
Rating: 3.78 (353 reviews)

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3.54

Based on 353 reviews, last reviewed 23rd Nov 2024

78% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

47%

26%

19%

Latest highest rating:

5

Motability/ Direct Line. I am a Motability customer and insured through them by Direct Line. Very helpful, responded to me very quickly when mistakenly locked car keys in boot... Read more Reviewed on: 11th October 2024

Latest lowest rating:

1

Poor communication on claim handle I have been with direct line car insurance for more than 15 years . Everything will fine as long as you won’t deal any claims with them Recent experi... Read more Reviewed on: 23rd November 2024

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About this product

Shop with confidence when choosing your next car insurance provider by checking out genuine customer reviews on Smart Money People. We collect Direct Line car insurance reviews so you can make an informed decision when choosing your next provider.

Direct Line was founded in 1985 as the UK’s first direct car insurance company but has since expanded to offer a variety of insurance products. With policies to cover cars, vans and electric vehicles alongside telematics and mileage money back policies, there’s a versatile range of cover available. Read our Direct Line car insurance reviews to see how genuine Direct Line customers rate their policies.

Consider what is important to you in a car insurance policy. Perhaps you want the lowest premium possible, or you may wish for some additional add-ons to make the policy more secure. Whatever you need from a policy, read our Direct Line car insurance reviews to gain some insights into what you could expect as a Direct Line customer.

Have you had a car insurance policy with Direct Line? Leave an honest review on Smart Money People so we can help people like you make better decisions. Was the sign-up process simple, or did it perhaps take longer than you’d expected? Were you satisfied with the level of cover you received for the cost of the premium? Did you have any experience with the customer service team? Whether good or bad, leave a Direct Line car insurance review to help other drivers just like you.

Direct Line Car Insurance reviews (353)

Review of the Direct Line, Car Insurance:

Easy to deal with, good value and professional

Been with direct line for 2 years now. Still beat the vast majority of competition on premium even when I was an existing customer. Friendly personable and professional staff on the phone. Reviewed on: 8th November 2015

amazing service

great service and pricing and overall a really good experience Reviewed on: 13th July 2020

Great Service and Great Price

Quibble free, simple, easy to understand and quick - what's not to like? Reviewed on: 8th July 2020

Amazing quick service

I had a claim with Direct Line and their service was outstanding. Not only was I in a carless situation on my precious car, but this was my first claim as a young driver so was initially not used to the process. Direct Line was there to recover my vehicle, arranged a hire vehicle as comes as standard in the policy! Great efficient and high quality service and would recommend to anyone. Reviewed on: 22nd June 2020

Seamless Claims Journey

From the initial claims registration to receiving my car back in immaculate condition after repair, the process has been seamless. I was kept up to date and had the ability to check progress of my car whilst in for repair. Fantastic service and would certainly recommend Reviewed on: 22nd June 2020

Great service

Great service that feels personal. Reviewed on: 22nd June 2020

Great insurance

Great price, Great options as standard and excellent and friendly customer service via phone or chat. Cannot fault the service provided. Reviewed on: 22nd June 2020

Always easy to deal with

Always found Direct Line to be customer orientated and ready to help me if things change or I've had a claim - always on the ball when you speak to an adviser Reviewed on: 22nd June 2020

Horrendous treatment

I was a customer of Direct Line car insurance for almost 20 years. I never had any claim during this period and I was a good driver. Last year a guy stopped to let me out of a side road and then he changed his mind and hit me. To cut a long story short we pulled over and then he accused me of pulling out of the junction without looking! He had no damage on his car and only a small scuff. I had no damage on my vehicle either. He called the Police and said I was threatening him???? It was obvious it was a set up and I got blamed for nothing. He subsequently put a claim against me. I told Direct Line what happened and also send photos of his car to prove there was no damage. To this day Direct Line never told me what he claimed for and I had to pay up and I lost my claims bonuses. Direct Line refused to fight for me and treated me like total dirt. I recently found out that they done the same thing to a friend of mine. This company is disgraceful and should be ashamed. Terrible customer service and acknowledgement of receiving emails. They want everything done over the phone and that's impossible when you need to send evidence. I left and joined Co-Op. They offered me cheaper insurance by £450 less and I was left choked by Direct Line for not even matching their quote. Sickening to the stomach. AVOID AT ALL COSTS!! BECAUSE YOU END UP PAYING FOR IT. Finally, I just received a letter asking for £11.35 for outstanding payment. I have no idea what this is for and find it disturbing that this company can chase a long term ex customer who's spent over £20k in premiums a measly amount of money. Reviewed on: 14th June 2020

Poor weekend service

I've been with Direct line before but switch most years to the cheapest provider. I am with direct line right now and I hit a deer last night (Saturday). I have reported it first thing Sunday morning but had to do it online as the call centre is closed on Sundays. I am supposed to have hire car cover and need to work tomorrow but as they are shut, nothing can be arranged. I could only contact an online chat representative who said he could do nothing to help. I am deeply disappointed by the lack of service on a Sunday, which is now going to cost me more money for losing a day's work. Reviewed on: 31st May 2020

I was assaulted an my car stolen and no help and blamed by direct line

Hi everyone This Direct Line Car Insurance they are not serious My solicitor it’s taking them to court I have been with direct line for more than a year and I have been their customer for several years I was trying to sell my Audi TT last week I advertised on a gumtree Someone asked to view the car to buy the car He asked to meet us at Chiswick where my friend lives The strange buyer tested the car and starting talking about negotiations Suddenly he pushed my friend to the ground and drove off The police arrived and after some questions just gave the crime reference number After that we called my direct line car insurance for help The direct line asked us all the questions and the day after they blamed us for let the keys on the ignition and therefore CAN NOT PAY for any losses I have told them that at any point or moment the car was not abandoned and was a planed assault So what’s the point to sign for a full comprehensive insurance fire and theft?? So this direct line insurance people that they are crooks and not helping at all I could get killed or stabbed?? You direct line I was telling you the truth and because of telling you the truth you are refusing to help me So people be aware of this direct line car insurance they are not good they will blame you In my all life I have never ever claimed for any theft or car accidents No consideration for the customers after you pay every month for your insurance when you need help from them you will get false accusations and instead of the the victim they will call you the fraudster Thank you Claims direct car insurance This it’s the way you are treating me as a criminal I have got my property insurance with this direct line I need also to cancel as I don’t trust them I do not recommend any one to deal with this insurance Regards E Barreto Reviewed on: 1st April 2020

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