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Review of the Direct Line, Car insurance:

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Poor weekend service

I've been with Direct line before but switch most years to the cheapest provider. I am with direct line right now and I hit a deer last night (Saturday). I have reported it first thing Sunday morning but had to do it online as the call centre is closed on Sundays. I am supposed to have hire car cover and need to work tomorrow but as they are shut, nothing can be arranged. I could only contact an online chat representative who said he could do nothing to help. I am deeply disappointed by the lack of service on a Sunday, which is now going to cost me more money for losing a day's work. Reviewed on: 31st May 2020

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