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Direct Line: Car Insurance reviews

3.54
Based on 353 reviews, last reviewed 23rd Nov 2024
78% decrease in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
47%
See only 4 star reviews
26%
See only 3 star reviews
6%
See only 2 star reviews
2%
See only 1 star reviews
19%

Latest highest rating:

5

Motability/ Direct Line. I am a Motability customer and insured through them by Direct Line. Very helpful, responded to me very quickly when mistakenly locked car keys in boot... Read more Reviewed on: 11th October 2024
Patricia M's avatar
Patricia M

Latest lowest rating:

1

Poor communication on claim handle I have been with direct line car insurance for more than 15 years . Everything will fine as long as you won’t deal any claims with them Recent experi... Read more Reviewed on: 23rd November 2024
Vinay Kanth Guduru's avatar
Vinay Kanth Guduru

About this product

Shop with confidence when choosing your next car insurance provider by checking out genuine customer reviews on Smart Money People. We collect Direct Line car insurance reviews so you can make an informed decision when choosing your next provider.

Direct Line was founded in 1985 as the UK’s first direct car insurance company but has since expanded to offer a variety of insurance products. With policies to cover cars, vans and electric vehicles alongside telematics and mileage money back policies, there’s a versatile range of cover available. Read our Direct Line car insurance reviews to see how genuine Direct Line customers rate their policies.

Consider what is important to you in a car insurance policy. Perhaps you want the lowest premium possible, or you may wish for some additional add-ons to make the policy more secure. Whatever you need from a policy, read our Direct Line car insurance reviews to gain some insights into what you could expect as a Direct Line customer.

Have you had a car insurance policy with Direct Line? Leave an honest review on Smart Money People so we can help people like you make better decisions. Was the sign-up process simple, or did it perhaps take longer than you’d expected? Were you satisfied with the level of cover you received for the cost of the premium? Did you have any experience with the customer service team? Whether good or bad, leave a Direct Line car insurance review to help other drivers just like you.

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Direct Line Car Insurance reviews (353)

AVOID

1
Please whatever you do, go with someone else, save yourself months of issues. They are terrible at doing anything! You have to chase it up and you have to do all the work. Avoid! Reviewed on: 9th October 2020

Efficient, and terrific value

5
I got an online quote from Direct Line for a new Tesla. The quotation was miles better than the best quote on a price comparison site. The online chat agents were great in translating that into a policy and insurance certificate. Helpful and efficient Reviewed on: 16th September 2020

Inconsiderate in the extreme

1
I cancelled a car policy as my mother, the car user, had died. I advised them that the bank account was closed and to send a refund to me by cheque. Instead they have sent the money to the closed bank account and now expect me to contact the bank to get it back or wait until it otherwise materialises. They did not ask about probate and if they had I could have provided a copy of the grant showing me as the legal beneficiary of the money. Their insurance product may be good but their customer care at difficult times is horrendous. Reviewed on: 1st September 2020

Lovely customer service

4
Very helpful and easy to understand! Reviewed on: 28th August 2020

Fantastic, thorough and cheap

5
Insured on multiple cars, cheap anyway but the no claims discount makes it even more worthwhile. 10/10 Reviewed on: 23rd August 2020

Great service

4
Prompt, efficient and friendly , I would recommend to friends and family. Reviewed on: 5th August 2020

Fantastic

5
Excellent customer service and competitive prices. Discounts are provided with multi cover and they don’t seem to charge loads for extras like other companies. Very impressed. Reviewed on: 27th July 2020

SIMPLE PRCEEDURE AND CLEAR COSTING

5
Simple to fill out to obtain quote foreseeable was not = no problems straight forward, unlike most who want this/that/the other Reviewed on: 27th July 2020

Simple, easy value

5
Direct line is by far the best car insurer. They are easy to contact and you can talk to a real adviser! Not an automated voice. They turned out to be the cheapest option than all sites on the biggest comparison websites. My family are insured with direct line so we get an even bigger discount. Whenever I have problems or need to make a claim they make it easy to to follow through with the process. Would highly recommend. Reviewed on: 19th July 2020

Always reliable if a little pricey

4
Been with direct line for 15 years, always a reliable and helpful service with great benefits and a well known brand. They can be slightly more than most of the competition but with the benefits included in the standard insurance i believe it makes up for the additional you have to pay Reviewed on: 14th July 2020

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