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Direct Line: Home Insurance reviews

Name: Home Insurance
Rating: 3.79 (132 reviews)

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3.72

Based on 132 reviews, last reviewed 11th Oct 2024

75% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

49%

21%

19%

Latest highest rating:

5

An excellent online portal An excellent online portal and a very easy renewal process. Reviewed on: 11th October 2024

Latest lowest rating:

1

No DL renewal despite 15 years of no claims. Direct Line didn't renew my buildings and contents insurance because it was a 2nd home, only used by us.We have had insurance with DL for 15 years sin... Read more Reviewed on: 15th March 2024

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About this product

At Smart Money People, we collect Direct Line home insurance reviews from genuine policyholders. These insights can help you make an informed decision when selecting your next provider.

Direct Line offers three levels of home insurance cover, allowing you to pay for just the level of protection you need. Choose from Home Insurance, Home Insurance Plus and Select Premier. You may opt to take out either buildings or contents insurance, or a combined policy.

If you’re considering Direct Line as your new home insurance provider, find out what existing customers have to say. Our Direct Line home insurance reviews can give you insight into what you can expect from the company. Discover whether policyholders were satisfied with their chosen level of cover and find out about Direct Line’s claims process and customer service. Learn more about real customer experiences by reading our reviews.

Have you had a home insurance policy with Direct Line? Did you take out buildings insurance, contents insurance, or both? Which level of cover did you choose and were you satisfied with the level of cover you received? Did you need to make a claim on your policy, and if so, how was it handled? Would you recommend Direct Line to a family member or friend?

Write an honest Direct Line home insurance review today. Together, we can help people like you make better decisions.

Direct Line Home Insurance reviews (132)

Review of the Direct Line, Home Insurance:

great service without problems

Good qualtiy company deffinately use them next year, this is our secound year with them and although it went up a little we do live in an area that can flood, so getting a insurance provider is never easy, these guys have been great. Reviewed on: 24th April 2020

Read the small print

Not positive..... Water damage.... Yes they will eventually send someone out to stop the leak. But as for repairing the damage.... That's a no. Go in our case... Most unhelpful peeps on the other end of the phone... Reviewed on: 19th August 2019

Not reliable

Quoted a price - I saved it, and their system lost it. Re-quoted exactly the same data - 20% more expensive. Rang the up to be told that happens all the time. If you can't trust them to quote properly, what chance of getting a claim dealt with? Reviewed on: 23rd July 2019

Competitive and thorough

I insured my flat through Direct Line. It was cheap and easy. Best of all, the cover and service was thorough. Reviewed on: 17th July 2019

great

great and easy to claim with - customer service is great. never had any problems Reviewed on: 16th July 2019

Good value

Good value policy and good customer service Reviewed on: 16th July 2019

Dependable

Lots of additional perks offered that you can’t get with standard insurance elsewhere Reviewed on: 7th July 2019

Does the job but excesses should be made clear

I broke my iPad and tried to claim but was told I had a £200 excess to pay. I wasn’t aware of this and luckily managed to fix it without them for £40. I think excesses should be made more obvious when purchasing insurance. Reviewed on: 5th July 2019

Reliable and innovative

A good company with some great insurance products at a decent price. Reviewed on: 23rd September 2018

Good choice of cover

Having being in the business in the past. This company has all the requirements for me. Everything been smooth and clear to understand Reviewed on: 23rd September 2018

Home emergency cover

Toilet bowl filling up when flushing, taking hour to clear. Direct line got plumber out within 2 hours and resolved. Reviewed on: 21st September 2018

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