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Direct Line: Landlord Insurance reviews

Name: Landlord Insurance
Rating: 3.02 (41 reviews)

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2.64

Based on 41 reviews, last reviewed 8th Oct 2024

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

37%

17%

2 star

44%

Latest highest rating:

4

A bit disappointed the huge increase in premium year... A bit disappointed the huge increase in premium year on year particularly as I had no claims. Needs to be looked into more as it feels very "Cowboyish... Read more Reviewed on: 23rd August 2024

Latest lowest rating:

1

Direct Line promise 4 hours I waited 72 hours I was persuaded to take out a landlord home emergency insurance by a Direct Line Insurance advertisement on the radio promising a qualified engineer a... Read more Reviewed on: 8th October 2024

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About this product

Does Direct Line landlord insurance do a good job protecting your property? Read and write our Smart Money People Direct Line landlord insurance reviews and you will help other landlords to find the best landlord insurance policies on the market.

Direct Line Landlord Insurance reviews (41)

Review of the Direct Line, Landlord Insurance:

Neither I nor my agent kept informed!

I bought Landlord insurance and paid the extra for Legal Expenses. My tenant defaulted on his rent payment, so I activated the legal department and informed them from an early stage that there may be problems. As the property is fully managed, I nominated my "agent" to deal with matters on my behalf. Direct Line Legal are a firm called "DWF" based at Bristol; they have repeatedly failed to keep me or my agents informed of what is happening. Because my tenant is in the property b... Reviewed on: 5th September 2018

False Marketing

Well I have phoned up twice with quotes that they said they would match or beat in their marketing promotion. Absolute rubbish. They ask for details of the competitors quote that I have sent twice by an email I was provided and then it is just ignored. Timewasters and false marketing claims. Reviewed on: 15th October 2022

Appallingly bad service

I spend £500 per year on my Landlord insurance. During the bad storms back in February 2022, a tree blew down on my disabled tenant's back garden and also hit the roof. The damage was substantial roof repairs, tree surgeons the lot, and Direct Line was useless. It took several weeks before they actually listened to my complaints and sent a company to determine the damage and claim. They won't cover the removal of the tree and I'm still waiting on the final payment. Trying to get... Reviewed on: 15th September 2022

Wouldn't go with anyone else

Have been with them now for over 5 years. Always offer great rates. Reviewed on: 13th August 2022

Not there when you need them

Paid insurance for many years. When needed they are full of excuses to prevent you from making any claim. Basically told it would be cheaper to do any repairs myself…..absolutely useless as insurance. Reviewed on: 10th August 2022

Very good insurance

I use Direct line for my Landlord Insurance. Their cover is very comprehensive for a competitive price. Reviewed on: 18th July 2022

Price Keeps Going Up

Been with DL for three years now, price increases above inflation every year. I have never made a claim! Classic quote a cheap price to get the business then increase every year! I will be finding another insurer at renewal! Reviewed on: 16th September 2021

Don't go anywhere near Direct Line, they don't pay out when you have a claim!

ZERO ratings for Direct Line! Don't believe what you see or read in their adverts as they don't pay out. I only went with them because of the landlord rent guarantee cover and they immediately reneged on that agreement because of the virus but yet they still expect you to pay each month. Then when the tenants did eventually leave, owing £12,000 and damage to the property, yet again, Direct Line did not pay out on the damage despite I had cover for Malicious damage etc, all ... Reviewed on: 10th November 2020

Avoid

Doesn’t cover anything and very hard to get hold of or deal with. Have been waiting three weeks for a response on a claim. Plumbing emergency is a waste of money, they go out, look at it and don’t fix the problem. No rent guarantee but still charging for it. Waste of money. Reviewed on: 2nd September 2020

Awful exsperince

Total waste of time they were not helpful at all when I needed help from them took ages to get back to me still waiting for response now I just need to no if I'm covered by my insurance company Reviewed on: 29th July 2020

Great service and good product

Direct Line have very comprehensive cover elf or landlords. My premium changes very little each year but the staff are friendly and professional Reviewed on: 11th July 2020

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