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Domestic and General: Warranty reviews

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2.07
Based on 87 reviews, last reviewed 1st Mar 2025
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Latest highest rating:

5

Our Hotpoint Fridge/Freezer became faulty, so I phon... Our Hotpoint Fridge/Freezer became faulty, so I phoned the repair line to ask for a repair. My options were clearly explained to me by the friendly as... Read more Reviewed on: 24th September 2024
James F's avatar
James F

Latest lowest rating:

1

Avoid Domestic and General Complete Scam! Avoid Domestic and General – Complete Scam! I had a terrible experience with Domestic and General when my boiler broke down in the middle of winter, ... Read more Reviewed on: 1st March 2025
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Yordan Y
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About this product

At Smart Money People, we collect Domestic and General Warranty reviews from customers like you. If you're thinking of getting Domestic and General Warranty check out our reviews, or if you're an existing Domestic and General customer - please share your experiences with our community in order to help out others!

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Domestic and General Warranty reviews (6)

Not east to deal with and their website is not clear.

3
Not east to deal with and their website is not clear. Been with them for just over 12 months since having new Baxi boiler fitted. Was sold the warranty under the premise of a hassle free life with regards to the boiler. Had an issue, and had nothing but hassle. They did sort it eventually, but after a tussle. Now waiting for a letter, apparently, to give me a code to get my boiler it's annual service, which is all part of the plan. Boiler now almost a month overdue it's service, still no letter. I'll give them until the end of June then I'll doubtless have to take them on, again. And yes, although I don't doubt it will get done, it's just not hassle free. Reviewed on: 27th May 2024
Anthony R's avatar
Anthony R

Needed an initial repair, but also provides peace of...

3
Needed an initial repair, but also provides peace of mind. Also my premium dropped this year, which I wasn't expecting. Reviewed on: 16th March 2024
Tom's avatar
Tom

Insurance for Machinery

3
Good insurance. But could be cheaper? Reviewed on: 30th August 2023
Charles Cotton's avatar
Charles Cotton

Depends on advisor

3
Domestic and general have been quite a difficult company to review. If you manage to speak to an experienced helpful advisor the system works well and customer service is good. If, however you don’t speak to an experienced advisor customer service/administration is really quite bad. Reviewed on: 27th July 2023
Shazina Kousar's avatar
Shazina Kousar

Costs more than it used to

3
I only have it because my plug caught fire, my appliance hasn't broken since, so will cancel next year. Reviewed on: 31st May 2023
Tom's avatar
Tom

Not Great!

3
I've had warranties with D&G for a few of my appliances and I pay monthly via Direct Debit. However, my DD failed twice and I only found out when I had a letter demanding the full price of £270-odd. I had no correspondence before this. Has I known after the first DD failed, I would have rectified this. It also takes ages for anyone to answer emails or messages. Reviewed on: 24th December 2016
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Anni Ezmerelda Large

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