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Esure: Car Insurance reviews

Name: Car Insurance
Rating: 2.12 (388 reviews)

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1.71

Based on 388 reviews, last reviewed 12th Feb 2025

100% decrease in 5 star reviews

in the past 90 days

56% decrease in 1 star reviews

in the past 90 days

18%

10%

66%

Latest highest rating:

5

I have not had to claim on E-Sure but my experience... I have not had to claim on E-Sure but my experience has been straight forward so far. Reviewed on: 14th October 2024

Latest lowest rating:

1

Absolutely terrible customer service. Absolutely terrible customer service. None of them have a clue what they are doing. I have tried multiple times to make simple changes to my policy an... Read more Reviewed on: 12th February 2025

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About this product

Here at Smart Money People, we collect Esure car insurance reviews from genuine customers to help you make an informed decision when selecting your next provider.

Esure was founded in 2000, but quickly grew. As well as selling insurance policies directly to customers, by 2011 it also allowed insurance brokers to sell its products too. The company offers car, home and travel insurance policies, with varying levels of cover available when insuring a vehicle. Esure also offers a multi car policy and insurance for electric vehicles.

Are you looking to insure an electric car? See what our Smart Money People community have to say about Esure’s electric car insurance by checking out the reviews. Perhaps you need cover for your car key, or want the security of misfuelling cover. What about legal protection, or breakdown cover? Whatever you need from a policy, read the Esure car insurance reviews to see how real customers have rated their policies with the brand.

Have you had a car insurance policy with Esure? Consider leaving an honest review to help us increase trust and transparency in financial services. Tell us how you found the sign-up process - was it simple, or did it perhaps take slightly longer than you’d anticipated? Were you satisfied with the cost of the premium for the level of cover you received? Did you have to make a claim, and if so, how well did Esure deal with it? Write an Esure car insurance review today to help other drivers just like you.

Esure Car Insurance reviews (388)

Review of the Esure, Car Insurance:

Easy experience to setup insurance.

Easy experience to setup insurance. Could easily add on an extra driver and the cost was more reasonable than other insurers. Reviewed on: 14th September 2024

I used to use e-sure for everything

They are the worst company ever. Firstly their customer services barely speak any English. They don't know anything, and can't do anything that benefits you in any way, like giving any information about your claims history. Beware this company they are shocking. Reviewed on: 22nd November 2023

Worst Insurance company ever!

Always on hold. Useless staff. Never reply to emails, or action them. Reviewed on: 21st November 2023

Impossible to get hold of - beware

Had a claim open for 4 months and it’s impossible to get through, nothing happens. Waiting for repairers to call back and they don’t. They’ll charge £200 to get your car repaired by a professional outfit. Beware - cheap insurance you get what you pay for. Reviewed on: 20th November 2023

Awful customer experience

Don't care how cheap they are wont be renewing cant speak to anyone whether it be useless bots or on the phone god help if I actually need to claim Reviewed on: 16th November 2023

Avoid like the plague

The worst experience- two weeks on from my accident and nothing but broken chat bots, disconnected numbers and a lot of robots and ‘computer says no’. This was a simple claim, I dread to think what it would be like for a bigger claim. Seriously take it from me- better to pay £50 more and go with someone else! I’ve even had to take a holiday day just to try and get through to them. Reviewed on: 15th November 2023

Temporary Drivers

They do not allow the addition of temporary drivers - which is utterly ridiculous! Really poor customer service - difficult to get through to an agent - very long hold times and then only option to add a drive was quoted at £250+ (despite full uk license, no convictions held >10 years) and I only needed her insured for 14 days! Will not be using esure in the future! Reviewed on: 15th November 2023

A comedy of errors

Don’t use them - ever! It takes you (and any of their subcontractors trying to deal with your claim) literally hours to get through to them. They left us over 3 weeks with no courtesy car and with a £1.5k bill to get back home when we had an accident in Spain. Due to a series of ridiculous errors, ended up delivering the car back to me 3 weeks later without it ever reaching a garage for repair! It’s a full time job dealing with my claim and trying to get some correct actions to resolve my claim. No response for over a week to a formal complaint. Reviewed on: 13th November 2023

Robot says one thing and then a human will contradict that information.

Steer well clear of Esure Flex. I've never had an insurance company not allow me to drive other people's cars with their permission to do so. Esure is the first company for this although the online chat Bot suggests Reviewed on: 8th November 2023

DON'T INSURE WITH THESE ROBOTS!

It's stressful enough when an accident happens and without a person to speak to it's even worse. NEVER insure with this insurer who have a non existent customer service department. Pay extra and go with ANYONE else. The owner of this company should be ashamed. Reviewed on: 7th November 2023

No customer support

Car hit by drunk driver in August outside my house . Car been written off by esure but not collected car since. Esure impossible to contact, been kept on phone for >1hr (at 0345 rate), Esure does not reply to e-mails and does not deal with raised complaints. I will tell everyone to avoid insurance with them. Reviewed on: 5th November 2023

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