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esure: Car insurance reviews

Name: Car insurance
Rating: 2.12 (409 reviews)

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1.87

Based on 409 reviews, last reviewed 9th Oct 2025

400% increase in 5 star reviews

in the past 90 days

150% increase in 1 star reviews

in the past 90 days

18%

10%

66%

Latest highest rating:

5

Superb service Offered a very competitive renewal price, and was able to improve on that more when contacted by phone Reviewed on: 9th September 2025

Latest lowest rating:

1

I've been with esure for about 7 months and seemingl... I've been with esure for about 7 months and seemingly all good till you have to claim. i was informed by the repair centre that they expected me to £1... Read more Reviewed on: 9th October 2025

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About this product

esure car insurance has two options for cover: esure and esure Flex. esure Flex has increased coverage inclusions and higher limits.

You can choose from third party, fire and theft or fully comprehensive esure car insurance and boost your cover with optional extras. These include legal protection, breakdown cover and car hire benefit.

esure car insurance reviews help you find out what it’s really like to be a customer. If you’ve used esure before, you can also leave a review and share your experience.

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esure Car insurance reviews (409)

OMG I AM IN A BAD BAD DREAM

Lets start with putting on a private number plate and trying to inform them of this waited 40 minutes on the phone only to speak with somebody who's English was shocking and told me to do it online somebody reversed into me so started a claim was txt a link to upload photos it didn't work then i went on the online chat paid a fee for my reg to be changed logged back in and it wasnt changed again went through the online chat tbh you get the idea no point in me wasting anymore of my time and yours the sooner my claim is settled i will be paying the cancelation fee and leaving shocking experience. Reviewed on: 22nd December 2023

A truly appalling insurance company

A truly appalling insurance company. Very poor customer service. Company rarely answers their phone so almost impossible to speak to anyone. Emails are ignored despite repeated requests for updates. When I finally managed to speak to an advisor she informed me that as I don't have legal cover they are unlikely to be able to chase the third party who hit my unattended car, despite them having clear CCTV of the accident. This had taken them over 6 months to tell me this! Not impressed and won't ever use this company again. Cheap prices = extremely poor customer service. Don't bother. Reviewed on: 11th December 2023

Very problem company

Staff is not experienced,can’t contact them Reviewed on: 11th December 2023

Just avoid - like the plague

Absolutely useless. Can't contact them to cancel a policy (sold the car), so they're now illegally insuring a car I no longer own... their web site is atrocious - the chat bot is jacked up on speed or the digital equivalent. The phone line automation is awful. I can't get my policy number because I can't log in, I can't get through to a person because (a) they never answer and (b) you need your policy number to get through the stupid automated system. And to top it off, I have over 6 months left on the policy and the 'admin fees' will be MORE than the refund value... it's going to COST ME to cancel. What an absolute joke. Reviewed on: 11th December 2023

worst customer support

These guys are totally useless! I have tried to just log into my account for over a month and no one there could even mange to get emails to be sent to me. I tried online and they would just end the chat without helping me on multiple occasions and I would try calling them and they would just hang up on me on multiple occasions. I would strongly recommend everyone to steer well clear of this company!!! Reviewed on: 8th December 2023

Avoid - useless

Esure were fine until it came to making a claim. Constant miscommunication, hours wasted repeating myself daily. Low balled the valuation of my write off and issued me a cheque before an agreement was made to an address I no longer live at. Honestly completely useless, avoid at all costs. Reviewed on: 8th December 2023

New customer, DO NOT SIGN UP!!!!

I am a new customer with my policy only being started for one day and an unsatisfied customer. You cannot speak with eSure Flex via the phone when you ring 01737 222222 and wait three minutes to listen to their legal rubbish you only get informed to talk to their Auto bot who doesn't even do anything online. The staff on the phone are very unhelpful and rude! I just want to talk to a live person and not a computer. My query cannot be answered by an auto bot! Reviewed on: 7th December 2023

No customer service at all

Esure insist that claims are logged online. Which would be ok if their software works, which it definitely doesn’t. Their protracted online claim form freezes after a few screens. I tried this 4 times and it happened each time. It eventually worked on a tablet. It’s impossible to see your documents online as their website just produces a blank page. Waited for call to be answered for 45-50 minutes numerous times and each time call ended with no answer. They apply the same technique to their “chat” which also goes unanswered after very long waits. Basically avoid this company like the plague, they are the WORST Reviewed on: 5th December 2023

Don't answer phone

This company harrassed me to allow them to handle repairs to my car after their customer hit it. Don't let them !! They don't answer the phone and will make your life very difficult. So far i have spent 5 hours on the phone - almost all of it on hold. Customer care is very poor. Reviewed on: 29th November 2023

Complain

Waiting pick up my car after accident-3days and nothing,not experience worker!!! Reviewed on: 27th November 2023

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