Write a review

esure: Car insurance reviews

Name: Car insurance
Rating: 2.09 (398 reviews)

View other esure products

1.74

Based on 398 reviews, last reviewed 10th Jul 2025

No new 5 star reviews

in the past 90 days

70% decrease in 1 star reviews

in the past 90 days

18%

10%

66%

Latest highest rating:

5

I have not had to claim on E-Sure but my experience... I have not had to claim on E-Sure but my experience has been straight forward so far. Reviewed on: 14th October 2024

Latest lowest rating:

1

Read their general policy guidelines! I agree that their cover looks competitive. Unfortunately I only read the reviews on their prices and didn't read reviews on how they handled claims. ... Read more Reviewed on: 10th July 2025

Read all reviews Write a review

About this product

esure car insurance has two options for cover: esure and esure Flex. esure Flex has increased coverage inclusions and higher limits.

You can choose from third party, fire and theft or fully comprehensive esure car insurance and boost your cover with optional extras. These include legal protection, breakdown cover and car hire benefit.

esure car insurance reviews help you find out what it’s really like to be a customer. If you’ve used esure before, you can also leave a review and share your experience.

Review esure: Car insurance now

Help others make smarter decisions by sharing your own experience.

Write a review

esure Car insurance reviews (398)

Poor

Poor Communication. Takes forever for anyone to pick up calls or respond to the Chat Live online. At the 1 hr 5 mins point I did manage to speak to an agent. I asked my query and she then proceeded to put me back on hold telling me she would be back shortly. This is where I find myself 3hr and 20 mins later. Online Chat keeps advising they will be with us shortly. Unimpressed. This is one of a few poor incidents where I have needed to get in touch with the insurance. Will not be using again. Reviewed on: 24th November 2023

I used to use e-sure for everything

They are the worst company ever. Firstly their customer services barely speak any English. They don't know anything, and can't do anything that benefits you in any way, like giving any information about your claims history. Beware this company they are shocking. Reviewed on: 22nd November 2023

Worst Insurance company ever!

Always on hold. Useless staff. Never reply to emails, or action them. Reviewed on: 21st November 2023

Impossible to get hold of - beware

Had a claim open for 4 months and it’s impossible to get through, nothing happens. Waiting for repairers to call back and they don’t. They’ll charge £200 to get your car repaired by a professional outfit. Beware - cheap insurance you get what you pay for. Reviewed on: 20th November 2023

Awful customer experience

Don't care how cheap they are wont be renewing cant speak to anyone whether it be useless bots or on the phone god help if I actually need to claim Reviewed on: 16th November 2023

Avoid like the plague

The worst experience- two weeks on from my accident and nothing but broken chat bots, disconnected numbers and a lot of robots and ‘computer says no’. This was a simple claim, I dread to think what it would be like for a bigger claim. Seriously take it from me- better to pay £50 more and go with someone else! I’ve even had to take a holiday day just to try and get through to them. Reviewed on: 15th November 2023

Temporary Drivers

They do not allow the addition of temporary drivers - which is utterly ridiculous! Really poor customer service - difficult to get through to an agent - very long hold times and then only option to add a drive was quoted at £250+ (despite full uk license, no convictions held >10 years) and I only needed her insured for 14 days! Will not be using esure in the future! Reviewed on: 15th November 2023

A comedy of errors

Don’t use them - ever! It takes you (and any of their subcontractors trying to deal with your claim) literally hours to get through to them. They left us over 3 weeks with no courtesy car and with a £1.5k bill to get back home when we had an accident in Spain. Due to a series of ridiculous errors, ended up delivering the car back to me 3 weeks later without it ever reaching a garage for repair! It’s a full time job dealing with my claim and trying to get some correct actions to resolve my claim. No response for over a week to a formal complaint. Reviewed on: 13th November 2023

Robot says one thing and then a human will contradict that information.

Steer well clear of Esure Flex. I've never had an insurance company not allow me to drive other people's cars with their permission to do so. Esure is the first company for this although the online chat Bot suggests Reviewed on: 8th November 2023

DON'T INSURE WITH THESE ROBOTS!

It's stressful enough when an accident happens and without a person to speak to it's even worse. NEVER insure with this insurer who have a non existent customer service department. Pay extra and go with ANYONE else. The owner of this company should be ashamed. Reviewed on: 7th November 2023

Do you have a different esure product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Are you a business? Get insights, reply to reviews, invite customers and understand their needs

Alternative products

Car Insurance
from Vitality 2.00 from 3 reviews
Car insurance
from Post Office 1.78 from 68 reviews
Car insurance
from Halifax 2.70 from 83 reviews

Want to see more from esure?

Pet Insurance
from esure 3.67 from 6 reviews
Travel Insurance
from esure 2.38 from 8 reviews
Home Insurance
from esure 2.27 from 75 reviews

View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub