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esure: Car insurance reviews

Name: Car insurance
Rating: 2.58 (425 reviews)

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2.58

Based on 425 reviews, last reviewed 10th Sep 2026

100% increase in 5 star reviews

in the past 90 days

300% increase in 1 star reviews

in the past 90 days

19%

10%

65%

Latest highest rating:

5

Great customer service when I had an accident Great customer service when I had an accident Reviewed on: 3rd September 2026

Latest lowest rating:

1

I was the third party they admitted fault sounded ve... I was the third party they admitted fault sounded very nice then low balled the offer , and refused to negotiate . they also called me 20 times , 10 t... Read more Reviewed on: 10th September 2026

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About this product

esure car insurance has two options for cover: esure and esure Flex. esure Flex has increased coverage inclusions and higher limits.

You can choose from third party, fire and theft or fully comprehensive esure car insurance and boost your cover with optional extras. These include legal protection, breakdown cover and car hire benefit.

esure car insurance reviews help you find out what it’s really like to be a customer. If you’ve used esure before, you can also leave a review and share your experience.

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esure Car insurance reviews (425)

eSure are impossible to get hold of and harass you

eSure are impossible to get hold of. They don't respond or confirm contact via email, their online account systems don't work, and every time I call I have been on hold for 2 hours then cut off. After the end of my 12 month insurance contract, they're now harassing me because they auto renewed my contract and want an extra month. Reviewed on: 29th January 2024

Absolutely useless to deal with login system dose no...

Absolutely useless to deal with login system dose not work so I call them held in cue for tow hours then cut off, so then use chat line they kept on hold for an hour only to then be cut off finally got trough paid to amend insurance two days later no confirmation of insurance so still don't know if I am insured or not Reviewed on: 28th January 2024

Where to begin.

Where to begin... Recently I was involved in an accident by a drunk driver. The at fault drive fled the scene of the accident on foot and I was taken to the hospital due to myself being trapped in my car. Phoned Esure the next day to inform them of the situation and it took me over 1 hour to get through. They kept asking me the drivers name and reg plate even though I’ve told them multiple times I was trapped in my car and couldn’t provide these details at this moment in time. I gave them the police log number and crime number. They couldn’t phone the police themselves due to the fact they wasn’t based in the UK, so 101 was out of the question. I had to chase the phone numbers down for them and the police for the at fault drivers car reg but wouldn’t be able to get his name due to data protection. They did inform me saying the insurance can contact them with the log number to chase down any additional information but they can do the reg plate check for these details and where the car was being stored. Another 2 hours on the phone with Esure informing them about all this new information and still they didn’t update the system. I then had to chase things down again by contacting one of the police officers that was at the scene about where the car was.. another 1 hour trying to get through to Esure, I informed them of this. They stated they would inform copart to pick up the vehicle to assess the damage. I asked about a rental yet they stated they have informed enterprise cars. yet... phoned enterprise and they informed me that my insurance Esure asnt sent the correct details over! Yet again I had to re phone Esure with the ridiculous wait times to sort this. All I get is yeah we will sort it and nothing ever happens. Luckily for me the at fault driver Insurance phoned me stating there driver took full responsibility and if I wanted them to deal with the claim...YES 100% I got a rental the next day and they have chased up everything... re phoned Esure to Inform them about this and to close the claim down on my side so they could take over.... 1 week later they still haven’t closed the claim after hours and hours spent informing them to close it. All I got was there is a technical error. I have now just cancelled the insurance and paid the fee just to get away from these people. My stress level was so bad throughout this traumatic experience that I had to go to the doctors for medication. Please for God’s sake do not go with these guys. They make it so easy to join them and suck you in with cheap quotes, but my god the customer service is shocking. Avoid like the plague Reviewed on: 26th January 2024

This company doesn’t even deserve 1 star!

This company doesn’t even deserve 1 star! I was in an accident that wasn’t my fault back in Oct 2023 and months later after my car was fixed by the party at fault, Esure Flex email me to tell me I was at fault! Since then I have continuously contacted and spent days getting this resolved with still no luck! I mean come on my car is fixed and I even contacted the other parties insurance who said they have admitted liability and have taken it all on, my car was even fixed at the garage I chose! Anyway, I am still at a loss. Frustrated and drained with their horrendous service and even doing their job for them! I emailed with the chat trail explaining how I will be going to the Ombudsman with still no reply over 2 weeks later! The lady on the chat even asked me for the other parties insurance company contact number! Absolutely ludicrous! STAY CLEAR AND PAY MORE EVEN JUST FOR YOUR OWN SANITY! Reviewed on: 24th January 2024

Dreadful customer services, impossible to talk

I never needed to claim etc but they are impossible to get in touch with…long, long queues and banal auto-generated messages about how busy they are and they’ll be with me soon……waited for hours. Reviewed on: 23rd January 2024

WitWithout any value at all.hout any value at all.

Without any value at all. 5 hours on the phone this week hours and on two hours chatbot (7 hours in total). What was I trying to do - discuss renewal. They claim you cannot discuss renewal during re-newal period. Joke - you cant discuss re-newal at all. You mention an official complaint two operators (African location I think judging by 15 letter first name. still hung up on me after I had both of their names) Just hang up on you. Called Admiral picked up in 30-seconds, English speaking professional, organised the policy cheaper in 6-minutes. Reviewed on: 22nd January 2024

CUSTOMER SERVICE DOESNT EXIST HERE!!! DO NOT USE

Quite simply the worst customer service facility I've ever experienced. No ability to cancel auto renew without speaking to a member of the customer service team. The problem is, they don't exist!! I've spent two long stints in the online queue and over 45 mins in a telephone queue. No email, no ability to request a call back. My renewal quote from Esure is over £200 more expensive than an alternative provider. Reviewed on: 18th January 2024

impossible to get hold of them.

Well, impossible to get hold of them, for nearly 5 days, they never answer calls, you call them, and you're on hold for 2 hours and then they cut you off. Nobody is that busy, and the left doesn't know what the right is doing. Rude, incompetent and very unprofessional. Reviewed on: 11th January 2024

Customer no service

If you take your poloicy out online they will not speak to you. The update payment method does not work and the chat is taking 20 minutes to start and 6 minutes per response. Reviewed on: 9th January 2024

Avoid like the Plague

Used to be okay in the past. I've used them for many years but now it's IMPOSSIBLE to deal with them. Their online portal promises easy claim submitting but after 3 days of trying I resorted to the phone & waited an hour to speak to someone. I had extra hire car cover but it was never forthcoming. Once submitted I tried online chat to get updates but had to wait at least 30mins each time for a response that gave me no info. Eventually I was told my car was written off but I'd have to speak to the engineers to get a value. After three days if phoning, negotiating tedious & annoying menus,waiting and getting cut off - I finally spoke to an engineer. He told me he couldn't deal with my type of claim but gave me a number he promised would get me straight through to the right dept with no wait. It turned out to be the General Esure switchboard! Cue more waiting and constant messages telling me how it'd be easier if I went online (it's not) and how my call is important to them (it's not). I finally spoke to an engineer who told me someone else was dealing with my claim and she'd get back to me. (She Hasn't). It's now 20 days since the accident. I have no car, no hire car, no idea of the settlement amount for my car and no more patience. What a shower of shite! I will NEVER use them again. Reviewed on: 8th January 2024

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