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Esure: Car Insurance reviews

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1.70
Based on 384 reviews, last reviewed 31st Oct 2024
25% increase in 5 star reviews
in the past 90 days
No new 1 star reviews
in the past 90 days
See only 5 star reviews
18%
See only 4 star reviews
10%
See only 3 star reviews
3%
See only 2 star reviews
3%
See only 1 star reviews
66%

Latest highest rating:

5

I have not had to claim on E-Sure but my experience... I have not had to claim on E-Sure but my experience has been straight forward so far. Reviewed on: 14th October 2024
Kalisha 's avatar
Kalisha

Latest lowest rating:

1

Beware: A Nightmare Experience with Esure I took out an insurance policy with Esure via a comparison site on October 7, choosing them based on cost. Shortly after, they emailed me asking for d... Read more Reviewed on: 31st October 2024
Avoid t's avatar
Avoid t
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About this product

Here at Smart Money People, we collect Esure car insurance reviews from genuine customers to help you make an informed decision when selecting your next provider.

Esure was founded in 2000, but quickly grew. As well as selling insurance policies directly to customers, by 2011 it also allowed insurance brokers to sell its products too. The company offers car, home and travel insurance policies, with varying levels of cover available when insuring a vehicle. Esure also offers a multi car policy and insurance for electric vehicles.

Are you looking to insure an electric car? See what our Smart Money People community have to say about Esure’s electric car insurance by checking out the reviews. Perhaps you need cover for your car key, or want the security of misfuelling cover. What about legal protection, or breakdown cover? Whatever you need from a policy, read the Esure car insurance reviews to see how real customers have rated their policies with the brand.

Have you had a car insurance policy with Esure? Consider leaving an honest review to help us increase trust and transparency in financial services. Tell us how you found the sign-up process - was it simple, or did it perhaps take slightly longer than you’d anticipated? Were you satisfied with the cost of the premium for the level of cover you received? Did you have to make a claim, and if so, how well did Esure deal with it? Write an Esure car insurance review today to help other drivers just like you.

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Esure Car Insurance reviews (384)

Awful customer experience

1
Don't care how cheap they are wont be renewing cant speak to anyone whether it be useless bots or on the phone god help if I actually need to claim Reviewed on: 16th November 2023
Craig Morris's avatar
Craig Morris

Avoid like the plague

1
The worst experience- two weeks on from my accident and nothing but broken chat bots, disconnected numbers and a lot of robots and ‘computer says no’. This was a simple claim, I dread to think what it would be like for a bigger claim. Seriously take it from me- better to pay £50 more and go with someone else! I’ve even had to take a holiday day just to try and get through to them. Reviewed on: 15th November 2023
Caroline Atkinson's avatar
Caroline Atkinson

Temporary Drivers

1
They do not allow the addition of temporary drivers - which is utterly ridiculous! Really poor customer service - difficult to get through to an agent - very long hold times and then only option to add a drive was quoted at £250+ (despite full uk license, no convictions held >10 years) and I only needed her insured for 14 days! Will not be using esure in the future! Reviewed on: 15th November 2023
Lucy Hartwell's avatar
Lucy Hartwell

A comedy of errors

1
Don’t use them - ever! It takes you (and any of their subcontractors trying to deal with your claim) literally hours to get through to them. They left us over 3 weeks with no courtesy car and with a £1.5k bill to get back home when we had an accident in Spain. Due to a series of ridiculous errors, ended up delivering the car back to me 3 weeks later without it ever reaching a garage for repair! It’s a full time job dealing with my claim and trying to get some correct actions to resolve my claim. No response for over a week to a formal complaint. Reviewed on: 13th November 2023
Sharon Brownlow's avatar
Sharon Brownlow

Robot says one thing and then a human will contradict that information.

1
Steer well clear of Esure Flex. I've never had an insurance company not allow me to drive other people's cars with their permission to do so. Esure is the first company for this although the online chat Bot suggests Reviewed on: 8th November 2023
Mony Torris's avatar
Mony Torris

DON'T INSURE WITH THESE ROBOTS!

1
It's stressful enough when an accident happens and without a person to speak to it's even worse. NEVER insure with this insurer who have a non existent customer service department. Pay extra and go with ANYONE else. The owner of this company should be ashamed. Reviewed on: 7th November 2023
Katie's avatar
Katie

No customer support

1
Car hit by drunk driver in August outside my house . Car been written off by esure but not collected car since. Esure impossible to contact, been kept on phone for >1hr (at 0345 rate), Esure does not reply to e-mails and does not deal with raised complaints. I will tell everyone to avoid insurance with them. Reviewed on: 5th November 2023
Leeby Weeby's avatar
Leeby Weeby

Impossible to talk to anybody

1
Esure live chat is never available. I tries 17 times. The email address has been closed down. The complaints emaill address is un monitored and the only contact can be made to the South African call centre. You cannot discuss anything and have to accept anything the computer comes up with. Cancellation I was offered £86 back from a £390 policy with 5 months remaining. Changebof reg I went from a £70,000 car Group 50 to a £8,000 car group 27 and i had to pay them £15.99! You can't discuss this as the call centre agents just say the computer gives the figure. I tried to complain but they will not action the complaint. You can't win with this company. I will never use them again regardless of price. Reviewed on: 4th November 2023
Mark Walters's avatar
Mark Walters

Cowboys

1
Car was stolen on the 12th July. It’s now 23rd October and no payout. One phone call 55mins, I was told payment had been made. 7 days later no money. Another 1hr 22min call. I was told due to storm they were having difficulties and was promised someone would call me back. 5 days later still no phone call. Replied and sent a further 2 emails to an engineer called Morag Ross. Doesn’t bother responding, emailed customer services twice no response. Finally took the first step to “filing a complaint” and it’s been 3 days… nothing. When you get a quote from Esure, spend a £1000 more if you need to and go with the next provider otherwise you will regret it. 23rd October 20:48 UPDATE: Got through to someone today who told me they were going to investigate and call me back. No call. 26th October 08:59 UPDATE: I was told 2 days ago a payment has been made. Finance company haven’t received anything. 2nd November Got an email from the CEO office to tell me payment had been sent on the 25th of October. Called today and the finance company still haven’t received any money. The saga continues. Reviewed on: 3rd November 2023
Gokhan's avatar
Gokhan

Cancel policy

1
All l want to do is cancel my policy from renewal, absolute nightmare, can't do it on line and can't get through on the phones, would not insure anything with them again! Reviewed on: 2nd November 2023
Sarah Hawkins 's avatar
Sarah Hawkins

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