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Graham Dewdney

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Review of the esure, Car insurance:

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Just avoid - like the plague

Absolutely useless. Can't contact them to cancel a policy (sold the car), so they're now illegally insuring a car I no longer own... their web site is atrocious - the chat bot is jacked up on speed or the digital equivalent. The phone line automation is awful. I can't get my policy number because I can't log in, I can't get through to a person because (a) they never answer and (b) you need your policy number to get through the stupid automated system. And to top it off, I have over 6 months left on the policy and the 'admin fees' will be MORE than the refund value... it's going to COST ME to cancel. What an absolute joke. Reviewed on: 11th December 2023

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