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Esure: Car Insurance reviews

Name: Car Insurance
Rating: 2.13 (385 reviews)

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1.71

Based on 385 reviews, last reviewed 10th Dec 2024

20% decrease in 5 star reviews

in the past 90 days

38% decrease in 1 star reviews

in the past 90 days

18%

10%

66%

Latest highest rating:

5

I have not had to claim on E-Sure but my experience... I have not had to claim on E-Sure but my experience has been straight forward so far. Reviewed on: 14th October 2024

Latest lowest rating:

1

Never again, very poor service. Never again, very poor service. Reviewed on: 10th December 2024

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About this product

Here at Smart Money People, we collect Esure car insurance reviews from genuine customers to help you make an informed decision when selecting your next provider.

Esure was founded in 2000, but quickly grew. As well as selling insurance policies directly to customers, by 2011 it also allowed insurance brokers to sell its products too. The company offers car, home and travel insurance policies, with varying levels of cover available when insuring a vehicle. Esure also offers a multi car policy and insurance for electric vehicles.

Are you looking to insure an electric car? See what our Smart Money People community have to say about Esure’s electric car insurance by checking out the reviews. Perhaps you need cover for your car key, or want the security of misfuelling cover. What about legal protection, or breakdown cover? Whatever you need from a policy, read the Esure car insurance reviews to see how real customers have rated their policies with the brand.

Have you had a car insurance policy with Esure? Consider leaving an honest review to help us increase trust and transparency in financial services. Tell us how you found the sign-up process - was it simple, or did it perhaps take slightly longer than you’d anticipated? Were you satisfied with the cost of the premium for the level of cover you received? Did you have to make a claim, and if so, how well did Esure deal with it? Write an Esure car insurance review today to help other drivers just like you.

Esure Car Insurance reviews (385)

Review of the Esure, Car Insurance:

AVOID AVOID AVOID!

Had a drunk driver crash into my parked car outside my house on 20th August. After an initial phone call all that happened was the offer of a courtesy car. I really didn't want to lose my car to write off so really wanted to wait and see what their damage assessment would be etc before being locked into a claim with them. Fast forward 4 weeks and absolutely zero contact from them. Finally after writing a bad review on Trustpilot they got in contact. Had taken my car to a local place for assessment of damage which I have shared with them. Two weeks later and just more radio silence from them. Utterly useless - how they are a "service" I have no idea. Will NEVER insure with eSure or other companies owned by them again even if it's the cheapest option. AVOID AVOID AVOID! Reviewed on: 6th October 2024

Unable to update my policy, forced to cancel

I have just moved house and needed to update my car insurance policy with my new address. My policy was also due for renewal in 3 weeks time. I could not do it online (as the FAQ indicated I could) and when I spoke to an advisor I was told that they were changing IT systems and updating my address was not a functionality currently offered due to the proximity to my renewal date. The only option was to cancel the policy and refund me for the last few weeks of my policy (they did waive the cancellation fee) so now I have to find last minute car insurance before I can drive my car again which is at a higher price because I need it immediately and higher than my renewal quote for esure - who I will never use again. Not impressed at all. Reviewed on: 7th May 2024

Horrible company !

One of their customers hit my van in August 2023. They accepted fault, I gave them everything they asked for and they stopped responding by the end of September. They completely cut contact since, not answering emails or phones. I honestly do not understand how these criminals are allowed to operate in the UK. It's been 3 months since I wrote to their complaints department with no answer. Will claim with the financial ombudsman today, fingers crossed. Reviewed on: 1st May 2024

AVOID THIS COMPANY !

Extremely poor customer service and the way they manage complaints - i.e. they do nothing. Do not buy a policy from them as you will be left to your own and ignored for weeks if there are any problems. My story: I cancelled my policy with an online agent at the end of March and was informed that within 3-5 days I would receive a refund and my policy would be cancelled straight away. More than two weeks passed and I noticed by checking my account that the payment had not arrived. I go to my profile and look and the policy is still active! After spending another hour with another agent I was informed of the same procedure. You wouldn't believe it, but I had to do it a third time at the end of April because they still hadn't done anything! The third agent cancelled the policy straight away because I was not as polite as before, but instead of doing a backdate from the end of March, he did a backdate from the middle of April, despite the fact that the previous agent had promised that the policy would be cancelled from the date I first asked for it. Although I did not agree to this date, the agent ignored me and cancelled the policy on the wrong date and with a smaller refund of course. I wrote an official complaint to them a long time ago. Nobody got back to me. Total failure. Reviewed on: 30th April 2024

Do not trust this company.

Do not trust this company. They do not respond to emails, do not answer calls, and have not paid our company for almost a year. There is no communication, no accountability. Stay away from this Ensure Insurance company Reviewed on: 5th April 2024

esure Claims Process: An Emotional and Mental Ordeal

Following a traumatic burglary, I reached out to esure, seeking solace and support through my contents insurance claim. Instead, I found myself embroiled in a process that has stretched beyond 2.5 agonizing months, each day adding to the weight of uncertainty and stress that has been eroding my mental well-being. Despite fulfilling every exhaustive request for documentation and repeatedly offering my full cooperation, I've been met with nothing but vague promises and a profound lack of progress. The impact of this ordeal goes far beyond frustration; it's a constant reminder of the violation of my personal space, making it incredibly difficult to find closure or begin the healing process. The seemingly indifferent response from esure, coupled with the absence of any tangible progress, has left me feeling neglected and invisible. At a time when I needed understanding and prompt action, I've felt increasingly isolated, battling not just the aftermath of a burglary but a fight for my own mental health. Reviewed on: 31st March 2024

tried to cancel my car insureance for 3 weeks...

tried to cancel my car insureance for 3 weeks , average wait was 30 mins on hold !!!! then to a call centre some where far away , & all they do is keep you on hold ect . STAY AWAY Reviewed on: 27th March 2024

They are jokes, please stay away as this company is...

They are jokes, please stay away as this company is not looking after customers very very poor customer service almost impossible to talk to anyone. Just another car insurance company who will make you pay for nothing. Reviewed on: 13th March 2024

Impossible to contact.

Impossible to contact. Worse decision of my life Reviewed on: 11th March 2024

Never Again

As a not at fault customer I have been unsupported since the date of the claim. Customer service both through the app and over the phone has been the worst I've ever experienced. I've been given conflicting advice and information from several agents. Spent two full days either on hold or being cut off and still waiting for update on claim. I would avoid this company at all costs. Reviewed on: 7th March 2024

BULLY TACTICS DONT USE THIS COMPANY

BULLY TACTICS DONT USE THIS COMPANY Disgusting company sending elderly customer dept collection and bailiffs letter 24 hours after cancelling her insurance. She tried to pay there and then and couldn’t. She tried doing it online and couldn’t. Was made impossible. She’s now had two bailiff threat letters within a week. Filthy disgusting bullies. Bullying an older lady for £24 Now reporting you to the ombudsman for and investigation. Should cost esure £750 for them to investigate. Disgusting filthy bullies. Won’t get away with picking on an elderly lady. I’m going to make sure I warn everyone what a bunch of bullies esure are Reviewed on: 3rd March 2024

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