Write a review

first direct: 1st Account reviews

Name: 1st Account
Rating: 4.69 (1238 reviews)

View other first direct products

4.64

Based on 1,238 reviews, last reviewed 22nd Nov 2024

20% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

10%

Latest highest rating:

5

Great bank - wonderful staff Great bank - always get to speak to a person in this country - not a call centre abroad and they are so friendly and helpful. Great to have a regular ... Read more Reviewed on: 22nd November 2024

Latest lowest rating:

1

Unethical bank, if you can get past the login screen Been with them on two different occasions and both times same experience. They have the most complicated way to log into their accounts vs any other b... Read more Reviewed on: 7th September 2024

Read all reviews Write a review

About this product

First Direct 1st Account is a personal current account with tools and features to support spending, saving, borrowing and budgeting. The account has interest free overdraft options and no fees for spending abroad. At Smart Money People, we collect First Direct 1st Account reviews to help you discover what life as a First Direct customer is really like.

If the First Direct 1st Account sounds like the right current account for you, read our reviews to learn more. Find out how long existing customers have had their accounts. Read about the overdraft options and additional features. Learn about the mobile app, its features and how simple it is to use. All of this and more can be found in our First Direct 1st Account reviews.

Have you got a First Direct 1st Account? Share your experience with others on Smart Money People. Why did you choose this current account and how long have you been using it? Don’t forget to tell us the pros and cons you’ve experienced with the 1st Account and anything else other people would find useful. Would you recommend the account to your family and friends? Do you use the mobile banking app, and if so, what features do you like the most? Write a First Direct 1st Account review today. Together, we can help people like you make better financial decisions.

Review first direct: 1st Account now

Help others make smarter decisions by sharing your own experience.

Write a review

first direct 1st Account reviews (1238)

Excellent service

So easy to speak to someone if any problems. Fast to respond. Great app. Reviewed on: 16th March 2023

Great bank

Readily available for advice or issues. Friendly and helpful UK based Reviewed on: 16th March 2023

Excellent customer service

Always first class engagement and an excellent App Reviewed on: 16th March 2023

Current

Excellent 24hr bank service, lots of other products Reviewed on: 16th March 2023

Excellent service, quick response

I always get the answers I am looking for and always speak to an actual person in a very short time. Reviewed on: 16th March 2023

Great customer support

Always on hand to help over the phone. Reliable app. Just feels a little behind in offering the best easy access rates and smart banking features. But those are secondary to the stability and reliability of the products they offer and easy access to support at any time of day. Reviewed on: 16th March 2023

Passed it's best

Good customer service used to compensate for poor rates. However, both are now poor. Reviewed on: 16th March 2023

Long term customer

Always a person on the end of the phone when you need them and you can do just about anything in the app apart from pay money in, cheques you can. Reviewed on: 16th March 2023

Excellent customer Service

First Direct have UK based call centres. They are really helpful and friendly. Reviewed on: 16th March 2023

Not the new kid on the block anymore

I've been a customer with First Direct since it started in the 90's. I chose it because it was innovative and forward thinking and very different back then. Today in 2023, things are different, there are new banks and offerings with 21st century technology that are more innovative than First Direct. I have toyed now for a couple of years to switch my main account, as I manage everything online, rarely speak to the bank and to be honest don't need to be told they have the best customer service. The reason for staying, is stability, however I don't use my main account for daily spend, I transfer money to other offerings that provide me cash back, incentives and don't charge me for foreign transactions. What I would rather First Direct focus on is their marketing campaigns to me, because I don't think I am their demographic they want to attract any more. They know I am a man in my 50's, they know my spending habits etc. so why send me things that are totally irrelevant! I would prefer they use their thirty years of data they have on me and demonstrate they do have products and solutions that I might be interested in. So First Direct, my question to you is, do you want to keep your loyal customers that have banked with you for nearly thirty years because it doesn't look that way. Reviewed on: 16th March 2023

Do you have a different first direct product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

There's still more to see!

first direct has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub