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first direct: 1st Account reviews

Name: 1st Account
Rating: 4.69 (1240 reviews)

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4.64

Based on 1,240 reviews, last reviewed 28th Nov 2024

27% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

10%

Latest highest rating:

5

UK call centres, very knowledgeable and polite. UK call centres, very knowledgeable and polite. The best by far. Reviewed on: 28th November 2024

Latest lowest rating:

1

Unethical bank, if you can get past the login screen Been with them on two different occasions and both times same experience. They have the most complicated way to log into their accounts vs any other b... Read more Reviewed on: 7th September 2024

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About this product

First Direct 1st Account is a personal current account with tools and features to support spending, saving, borrowing and budgeting. The account has interest free overdraft options and no fees for spending abroad. At Smart Money People, we collect First Direct 1st Account reviews to help you discover what life as a First Direct customer is really like.

If the First Direct 1st Account sounds like the right current account for you, read our reviews to learn more. Find out how long existing customers have had their accounts. Read about the overdraft options and additional features. Learn about the mobile app, its features and how simple it is to use. All of this and more can be found in our First Direct 1st Account reviews.

Have you got a First Direct 1st Account? Share your experience with others on Smart Money People. Why did you choose this current account and how long have you been using it? Don’t forget to tell us the pros and cons you’ve experienced with the 1st Account and anything else other people would find useful. Would you recommend the account to your family and friends? Do you use the mobile banking app, and if so, what features do you like the most? Write a First Direct 1st Account review today. Together, we can help people like you make better financial decisions.

first direct 1st Account reviews (1240)

Review of the first direct, 1st Account:

Fantastic app and chat bot

First Direct's app is exceptionally easy to use. The chat bot is leagues above others I have tried. I have sorted out so many questions I had with moving abroad and it was so easy to get expert advice. Reviewed on: 28th February 2023

Great customer service.

Great customer service. Great app. Always friendly. Reviewed on: 12th April 2024

Always easy to deal with, great app and customer ser...

Always easy to deal with, great app and customer services. Always get through to them quickly when I have to call them. Overdraft is very cheap if I ever need it. Reviewed on: 12th April 2024

Interest free overdraft and rapid response times

In my experience, I have found that First Direct have the fastest customer service live chat response times, being almost instantaneous. Having banked with almost 9 service providers, this is the fastest I have come across. Not to mention, they have a £250 interest free overdraft and no fee spending abroad. The highest interest free buffer of any bank in the uk. Reviewed on: 12th April 2024

A solid bank

I have banked with First Direct for years and they have always been really very good. Good customer services, with a decent app. I do feel they have left their leading edge a little, and I did have a bad experience with them when trying to get a loan from them - they tried to charge me 2% over the advertised rate despite having an excellent credit rating. (I used Tesco Bank in the end for an even cheaper rate than FD offered. Reviewed on: 12th April 2024

Great bank, short wait for customer service.

Great bank, short wait for customer service. Reviewed on: 12th April 2024

I have been with First Direct since 2005.

I have been with First Direct since 2005. Took my mortgage with them in 2010. Excellent UK call centre and superb app. They are there when you need with minimal waiting time. Superb service not like other UK banks. Reviewed on: 12th April 2024

Brilliant UK call centres, answer quickly and effect...

Brilliant UK call centres, answer quickly and effectively Reviewed on: 12th April 2024

Best bank ever!

Brilliant, cannot fault the service in anyway, great bank with the best customer service Reviewed on: 12th April 2024

Best customer service ever

Came for switching reward, stayed for the customer service. Really helpful on the phone, giving me lots of advice about choosing the right financial products. Always been easy to get through, with only short phone queues. Reviewed on: 12th April 2024

Still the best

Hard to know what else they can do, always helpful and friendly Reviewed on: 12th April 2024

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