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first direct: 1st Account reviews

Name: 1st Account
Rating: 4.69 (1238 reviews)

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4.64

Based on 1,238 reviews, last reviewed 22nd Nov 2024

No new 5 star reviews

in the past 90 days

50% decrease in 1 star reviews

in the past 90 days

84%

10%

Latest highest rating:

5

Great bank - wonderful staff Great bank - always get to speak to a person in this country - not a call centre abroad and they are so friendly and helpful. Great to have a regular ... Read more Reviewed on: 22nd November 2024

Latest lowest rating:

1

Unethical bank, if you can get past the login screen Been with them on two different occasions and both times same experience. They have the most complicated way to log into their accounts vs any other b... Read more Reviewed on: 7th September 2024

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About this product

First Direct 1st Account is a personal current account with tools and features to support spending, saving, borrowing and budgeting. The account has interest free overdraft options and no fees for spending abroad. At Smart Money People, we collect First Direct 1st Account reviews to help you discover what life as a First Direct customer is really like.

If the First Direct 1st Account sounds like the right current account for you, read our reviews to learn more. Find out how long existing customers have had their accounts. Read about the overdraft options and additional features. Learn about the mobile app, its features and how simple it is to use. All of this and more can be found in our First Direct 1st Account reviews.

Have you got a First Direct 1st Account? Share your experience with others on Smart Money People. Why did you choose this current account and how long have you been using it? Don’t forget to tell us the pros and cons you’ve experienced with the 1st Account and anything else other people would find useful. Would you recommend the account to your family and friends? Do you use the mobile banking app, and if so, what features do you like the most? Write a First Direct 1st Account review today. Together, we can help people like you make better financial decisions.

first direct 1st Account reviews (1238)

Review of the first direct, 1st Account:

Brilliant bank

Excellent customer service and rates Reviewed on: 14th March 2023

Interest free overdraft and rapid response times

In my experience, I have found that First Direct have the fastest customer service live chat response times, being almost instantaneous. Having banked with almost 9 service providers, this is the fastest I have come across. Not to mention, they have a £250 interest free overdraft and no fee spending abroad. The highest interest free buffer of any bank in the uk. Reviewed on: 12th April 2024

A solid bank

I have banked with First Direct for years and they have always been really very good. Good customer services, with a decent app. I do feel they have left their leading edge a little, and I did have a bad experience with them when trying to get a loan from them - they tried to charge me 2% over the advertised rate despite having an excellent credit rating. (I used Tesco Bank in the end for an even cheaper rate than FD offered. Reviewed on: 12th April 2024

Great bank, short wait for customer service.

Great bank, short wait for customer service. Reviewed on: 12th April 2024

I have been with First Direct since 2005.

I have been with First Direct since 2005. Took my mortgage with them in 2010. Excellent UK call centre and superb app. They are there when you need with minimal waiting time. Superb service not like other UK banks. Reviewed on: 12th April 2024

Brilliant UK call centres, answer quickly and effect...

Brilliant UK call centres, answer quickly and effectively Reviewed on: 12th April 2024

Best bank ever!

Brilliant, cannot fault the service in anyway, great bank with the best customer service Reviewed on: 12th April 2024

Best customer service ever

Came for switching reward, stayed for the customer service. Really helpful on the phone, giving me lots of advice about choosing the right financial products. Always been easy to get through, with only short phone queues. Reviewed on: 12th April 2024

Still the best

Hard to know what else they can do, always helpful and friendly Reviewed on: 12th April 2024

Amazing service, I have had no issues and my favouri...

Amazing service, I have had no issues and my favourite part is that they are available on chat on the app to help with any queries I might have Reviewed on: 12th April 2024

First Direct First In Class

I’ve been with first direct for nearly 20 years now and wouldn’t change. I do most of my major domestic banking and bills via first direct and it’s easy to manage. The app is easy to use and their customer service team are first class, This makes all the difference, speaking to a UK based team when you need to. Reviewed on: 2nd April 2024

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