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first direct: 1st Account reviews

Name: 1st Account
Rating: 4.69 (1241 reviews)

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4.64

Based on 1,241 reviews, last reviewed 6th Dec 2024

27% decrease in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

84%

10%

Latest highest rating:

5

Very happy and wouldn’t switch I have a joint current account with First Direct and have been very happy with it. We initially got a switching offer to open the account but I wouldn... Read more Reviewed on: 6th December 2024

Latest lowest rating:

1

Unethical bank, if you can get past the login screen Been with them on two different occasions and both times same experience. They have the most complicated way to log into their accounts vs any other b... Read more Reviewed on: 7th September 2024

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct 1st Account reviews (1241)

Review of the first direct, 1st Account:

Best Customer care in 30 plus years of banking

Finally a couple years back as a 50-something decided I needed to try online banking. FD were the most clear and transparent about their services and how it worked. Especially about online security procedures. Joining was easy and a couple of minor queries were dealt with over the phone with extremely helpful and courteous operators. I've been very reticent about online banking for many years but First Direct have been excellent IMO. Reviewed on: 28th February 2023

Loyal Customer

I have been a First Direct Customer for many years and remain impressed by the excellent service they provide, both for telephone baking and online. The First Direct App is very simple to use and a very convenient way of banking. Being with this bank has saved me lots of time and effort over the last few years. I have recommended First Direct to friends and family on many occasions. Reviewed on: 7th March 2024

Excellent current account.

Excellent current account, offers all the services and products I need. Reviewed on: 29th February 2024

Responsive to customer need.

Responsive to customer need. Efficient web based service Reviewed on: 29th February 2024

Best online bank.

Best online bank. Website super friendly, free overdraft and linked regular saver with one of the highest interest rates on the market at 7% Reviewed on: 28th February 2024

Customer service is brilliant as is their app.

Customer service is brilliant as is their app. Reviewed on: 26th February 2024

Best Bank

I have been with First Direct since it opened. Excellent bank, 24hrs 7 days a week.- always avaialble. Reviewed on: 26th February 2024

Of all the big banks this one is best

I’ve had current accounts with all the BIG banks and can honestly say First Direct is the one that’s easiest to interact with from a customer experience perspective. Accessible, friendly and straightforward banking. Reviewed on: 24th February 2024

First Direct was great, sadly no longer

First Direct used to be great however it's not kept up and is more like just a fairly average online bank. You can't invest in HSBC funds - only share dealing. They don't listen to customer requests or feedback - savings pots were asked years before the challenger banks but still aren't available. Fewer people use telephone customer services and you can use HSBC branches if there's still one available locally. Current accounts still don't receive interest or cashback on purchases or bill payments. First Direct no longer seem to be interested in being innovative or standing out from the feet dragging traditional banks. Reviewed on: 23rd February 2024

Great customer service based in the UK

Great customer service based in the UK Reviewed on: 22nd February 2024

Helpful and straightforward

Always there with helpful advice and they fix things if there is a problem. Good mortgages. Takes the time to get it right. Reviewed on: 21st February 2024

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