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first direct: Current Account reviews

Name: Current Account
Rating: 4.69 (1250 reviews)

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4.64

Based on 1,250 reviews, last reviewed 21st Feb 2025

25% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

10%

Latest highest rating:

5

First direct current account I first switched to first direct just over a year ago and have since found it to be a great platform. The switching bonus was nice but the platform it... Read more Reviewed on: 21st February 2025

Latest lowest rating:

1

ATM swallowed my £100 and First Direct refuses to re... ATM swallowed my £100 and First Direct refuses to refund me despite having no video footage at the said 3 ATM machines at Asda superstore. Reviewed on: 24th December 2024

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current Account reviews (1250)

Review of the first direct, Current Account:

Great bank

I have never had any issues with First Direct bank. Their app works good, as does their online banking service. Reviewed on: 21st January 2022

Great rates, practical features

I used the switch service to open my First Direct account, so I could access the 7% regular saver account - the best rate I’ve seen for ages. I got a cheque shortly afterwards and found that none of the challenger banks I used could process a cheque in the app, and I’d have to post it off. Luckily, First Direct have a great feature for processing scans of cheques in app, and it had cleared within 2 working days. I was super glad I’d opened the account! Reviewed on: 19th February 2024

Superb customer service.

Superb customer service. Always someone to talk to on the phone and so so friendly and efficient. Never been fobbed off - they really deserve to win! Reviewed on: 19th February 2024

Amazing customer service.

Amazing customer service. Easy app to use Reviewed on: 18th February 2024

Progressive innovative modern easy to use app

Progressive innovative modern easy to use app Reviewed on: 18th February 2024

No complaints, amazing and responsive customer servi...

No complaints, amazing and responsive customer service, took out additional products which were always very prompt and hassle free Reviewed on: 17th February 2024

Thanks 1st direct

moved to them after 40 years with lloyds never look back Reviewed on: 17th February 2024

Great App, great Bank very helpful when I have neede...

Great App, great Bank very helpful when I have needed to call them Reviewed on: 16th February 2024

First Direct are the best!

I've been with First Direct for around ten years now, and I continue to be impressed with their customer service and the interest free overdraft. They make banking easy with their insight dashboard, which really helps me budget. Reviewed on: 15th February 2024

No mistakes in 20 years.

No mistakes in 20 years. Delightful client facing staff Reviewed on: 15th February 2024

Excellent customer service

I’ve been with First Direct for over 30 years. Customer service is excellent. Easy to contact by phone or messaging Reviewed on: 15th February 2024

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