Write a review

first direct: Current Account reviews

Name: Current Account
Rating: 4.69 (1248 reviews)

View other first direct products

4.65

Based on 1,248 reviews, last reviewed 5th Feb 2025

8% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

10%

Latest highest rating:

5

Brilliant bank been with them since midland bank end... Brilliant bank been with them since midland bank ended- fabulous service and great app Reviewed on: 5th February 2025

Latest lowest rating:

1

ATM swallowed my £100 and First Direct refuses to re... ATM swallowed my £100 and First Direct refuses to refund me despite having no video footage at the said 3 ATM machines at Asda superstore. Reviewed on: 24th December 2024

Read all reviews See your review

About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current Account reviews (1248)

Review of the first direct, Current Account:

Excellent for telephone contact

Always a pleasant experience dealing with this bank via phone as the operators are well trained in getting to your reason for the call quickly and expediting the transaction efficiently. Reviewed on: 17th November 2016

Consistently good customer service, a great app , I...

Consistently good customer service, a great app , I feel confident in my bank Reviewed on: 14th February 2024

Onboarding was very easy and hassle free.

Onboarding was very easy and hassle free. No problems opening new products on the platform. Reviewed on: 13th February 2024

Excellent customer service.

Excellent customer service. Reliable, safe banking experience. Reviewed on: 10th February 2024

Poor products, no customer service

I've been a First Direct customer for 30 years; since working from home became the norm, customer service standards have dropped badly. Reviewed on: 4th February 2024

Bank account, app and website which works

Perfect bank account which just works. Great App and website, all very easy to use. Reviewed on: 2nd February 2024

Online app but most often need to call

Annoying that an online app based bank I can not always manage everything via app. More often than not have to ring for the agents to make changes Reviewed on: 18th January 2024

Terrible service.

Terrible service. Online bank so only telephone contact. Takes ages to get through...always very busy apparently. You are passed on to someone else...lots of waiting and ghastly music. They cannot deal with query so passed on again. Long wait..we are very busy!!.. and more ghastly music. Eventually third person cannot give direct help so answer will be sent by second class post. WE have tried 5 times to get Power of Attorney and are now on 5 the activation code to be told there has been a problem First Direct end because someone forgot to update all the details. Unbelievably incompetent. Reviewed on: 4th January 2024

Great account to switch to

I switched to First Direct from HSBC and got a switching bonus, but also access to their savings account with 7% interest. I did have an issue shortly after the account was set up but customer service got back to me really quickly and sorted it out. Reviewed on: 2nd January 2024

First Direct First Class

Had a Real Problem due to a Scam...Having Highlighted this First Direct were Very very Helpful with advice and Eventually got my Funds back. Reviewed on: 14th October 2023

Banked with them for over 20 years

Great service, standard, easy to use app, friendly staff, best bank out there. Reviewed on: 14th October 2023

Do you have a different first direct product?

Share your experiences with products to help others make smarter financial decisions and learn more about different products available. Write a review

Alternative products

Basic Current Account
from Santander 3.90 from 288 reviews
Select Current Account
from RBS 4.05 from 115 reviews
Debit Card
from Fineco Bank 0.00 from 0 reviews

There's still more to see!

first direct has a range of products available. Check the ratings of each product to find the right one for you. View all products

Join Smart Money People

Keep up to date on ratings of your favourite businesses. Find out about our awards and write new reviews with ease

Create an account

News, guides and insight from our team

View resource hub