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first direct: Current Account reviews

Name: Current Account
Rating: 4.7 (1334 reviews)

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4.68

Based on 1,334 reviews, last reviewed 5th Apr 2025

1157% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

From start to finish From the first steps of transfer bank account to trying to sort out and clarifying problems caused by another agency, the customer service has been ex... Read more Reviewed on: 5th April 2025

Latest lowest rating:

1

Beware when using FD credit card! Beware when using FD credit card!!!!! They are unhelpful if you report a fraudulent transaction on their credit card. Reported a fraudulent transactio... Read more Reviewed on: 18th March 2025

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current Account reviews (1334)

Review of the first direct, Current Account:

Excellent service

Always available on the phone and UK call centre Reviewed on: 2nd April 2025

Very easy to open an account, Any issues are solved...

Very easy to open an account, Any issues are solved without any problems. They offer a good range of products. Reviewed on: 2nd April 2025

Excellent customer service

Always straight through on the phone if needed, which is not very often. Generous free overdraft facility Reviewed on: 2nd April 2025

£250 interest-free overdraft is a gamechanger

I think the £250 interest-free overdraft they have given me is a huge help. I haven't been offered this anywhere else and it just gives breathing room to know I always have that to fall back on without being charged. Everything else they do has been the perfect experience too, super smooth! Reviewed on: 2nd April 2025

Good banking service.

Good banking service. Good customer service. Reviewed on: 2nd April 2025

First Direct a refreshing change.

I have been with First Direct for several years now. So far, touch wood, with no problems. Previously, in one form or another I had encountered problems with other banks. Reviewed on: 2nd April 2025

Excellent banking app

One of the easiest mobile banking apps to navigate and excellent customer service, also offer a high interest saver for mid-level savers like myself Reviewed on: 2nd April 2025

Always perfect.

Always perfect. Helpful. Can get through to a real person within seconds. Reviewed on: 2nd April 2025

They’re a really strong and straightforward bank to...

They’re a really strong and straightforward bank to be with Reviewed on: 2nd April 2025

Exckude banks who try to bribe their customers

When I have an issue there is someone I can speak to sort it out. The bank that sent me the email to vote for them was RCI, with an offer to be included in a draw with a potential prize of £1000 if I vote for them.This prize draw is not the intention of the review, is it? Shouldn't a bank trying to bribe customers to vote for them as an alternative to providing customer service be called out for that strategy? What is the point of this review, and why do you not exclude banks which offer prizes as a bribe instead of customer service? Reviewed on: 22nd March 2025

Never been let down by this bank.

Never been let down by this bank. app is easy to use, Reviewed on: 21st March 2025

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