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first direct: Current Account reviews

Name: Current Account
Rating: 4.69 (1246 reviews)

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4.64

Based on 1,246 reviews, last reviewed 24th Jan 2025

36% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

10%

Latest highest rating:

5

Always great service Always great service. They answer calls quickly, you’re never on hold long, always friendly and are able to deal with my queries efficiently. Reviewed on: 24th January 2025

Latest lowest rating:

1

ATM swallowed my £100 and First Direct refuses to re... ATM swallowed my £100 and First Direct refuses to refund me despite having no video footage at the said 3 ATM machines at Asda superstore. Reviewed on: 24th December 2024

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current Account reviews (1246)

Review of the first direct, Current Account:

Very happy and wouldn’t switch

I have a joint current account with First Direct and have been very happy with it. We initially got a switching offer to open the account but I wouldn’t want to switch away from them now, as the service is so good. The useability of the banking app is very good and it is easy to make transfers by BACs or to scan in any cheques that we receive. One function I like about the app is that you can get it to show only transactions going in or out, which makes it easier to find a specific transaction quickly. We have only had to contact First Direct about questions or issues a couple of times and on both occasions they got back to us quickly using the chat function. My only ask would be that we could earn decent interest on the balance in the account. Reviewed on: 6th December 2024

Good but service has deteriorated in recent years

Have held a first direct account for over 27 years. Still good but service not as good in former years. Time to answer phone much longer. Poor interest rates except on regular savers account. Reviewed on: 10th March 2023

Best online bank for me

I have been banking with first direct for a very long time now, and I see no need to change that. I really like their clear and straightforward communication. The online interface is very user-friendly, and I can quickly apply for other financial products. My statements are easily accessible, and I can download them onto my computer, thus saving paper and the environment. Whenever I have had interaction with first direct staff, they have been very helpful. And I like that I can contact them out of regular working hours. Reviewed on: 10th March 2023

They deliver on their promises

It seems too good to be true to be able to get through to who you need to speak to quickly on the phone but with first direct it is possible. Very different from other banking experiences. Reviewed on: 10th March 2023

Great cashback deal, great customer service

I've held my first direct account for 6 months now, and am really pleased with the ease of use and the good service. A phonecall with them rarely lasts more than 5 minutes because they are so quick to handle problems. Reviewed on: 10th March 2023

Brilliant

Never had any problems with First Direct, their app is easy to use, and having a 1st account current account with them allows you access to their big range of products offered so there’s something to fit all your needs, with great interest rates and a easy to use features in the app. Reviewed on: 10th March 2023

Great service

Both on the app, and especially on the phone, you can do what you want quickly, easily, and with no stress or hassle. I'm really glad my account is with them. Reviewed on: 10th March 2023

40 Years Problem Free Banking

Great service for 40 years and extremely helpful when I was about to be scammed. I mostly use online banking now but if a phone call is needed First Direct are always polite, friendly and helpful. Reviewed on: 10th March 2023

Simply the best

Have backed with first direct since 1999. Their 1st Account is brilliant as is their app. The fee free overdraft facility is extremely helpful as our Their staff. Excellent all round. Reviewed on: 10th March 2023

Good product and service

The product has always been good and customer service is best in class Reviewed on: 10th March 2023

Great customer service/app

Been with FD for a decade and am always impressed with their customer service, have never been on hold when calling. Nice clean app, easy to understand. Reviewed on: 10th March 2023

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