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first direct: Current Account reviews

Name: Current Account
Rating: 4.69 (1246 reviews)

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4.64

Based on 1,246 reviews, last reviewed 24th Jan 2025

36% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

10%

Latest highest rating:

5

Always great service Always great service. They answer calls quickly, you’re never on hold long, always friendly and are able to deal with my queries efficiently. Reviewed on: 24th January 2025

Latest lowest rating:

1

ATM swallowed my £100 and First Direct refuses to re... ATM swallowed my £100 and First Direct refuses to refund me despite having no video footage at the said 3 ATM machines at Asda superstore. Reviewed on: 24th December 2024

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

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first direct Current Account reviews (1246)

Friendly telephone service

I do most of my banking via the FD App but on the odd occasion I need personal help I find the telephone service excellent. Staff are friendly, helpful and efficient. Reviewed on: 16th March 2023

Brilliant bank

Excellent customer service and rates Reviewed on: 14th March 2023

Very impressed with customer service

Call’s always answered quickly, staff never rush or dismiss you but make every effort to help. Reviewed on: 14th March 2023

Absolutely useless

Lied to, messed about. Given an account via their online process but can't open joint account online. Then lied to about changing it to a joint account and doing the application over the phone with the most condescending and patronising person I have ever dealt with we were told we can't have a joint account because you are a business, which we are not. They clearly have useless processes, very unprofessional staff and are just unbelievably bad Reviewed on: 13th March 2023

easy banking

Opened a new account and used their switching service and all went smoothly. First few weeks of banking have been super easy. banking at my fingertips Reviewed on: 11th March 2023

Excellent customer service

I made a switch to first direct in November, taking advantage of the reward for switching. Sign up was easy, and although there was an issue with verifying my address due to the house having a name in some places and just the house number in others, I was able to call up, speak to an adviser very quickly and sort this out. The app is easy to use and although there is no branch to walk into to get things sorted, I feel like phoning up isn't an issue as I don't need to wait in a queue for ages to speak to someone. Really pleased I made the switch and they automatically sorted out the transfers of my direct debits etc. I have had a great experience and it was well worth the switch. One happy customer right here. Reviewed on: 11th March 2023

Easy to use and helpful

I have been banking with First Direct for a number of years, over 20, and always found them helpful in opening other accounts such as savings. If overdrafts are required they are also amenable. Reviewed on: 11th March 2023

Great service

Great service via call centre. No fees. Reviewed on: 10th March 2023

Great incentive bonus when switching

Switched from Santander due to the £175 incentive bonus, which arrived really quickly within 2 weeks of the account opening. Everything transferred smoothly and the app is a lot better. Highly recommend. Reviewed on: 10th March 2023

Great customer service, and app

It just works. Top marks for customer service; ease of use and the app. Reviewed on: 10th March 2023

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