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first direct: Current Account reviews

Name: Current Account
Rating: 4.69 (1283 reviews)

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4.66

Based on 1,283 reviews, last reviewed 26th Feb 2025

425% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

10%

Latest highest rating:

5

Excellence Customer Service The customer service has always been great. Reviewed on: 26th February 2025

Latest lowest rating:

1

ATM swallowed my £100 and First Direct refuses to re... ATM swallowed my £100 and First Direct refuses to refund me despite having no video footage at the said 3 ATM machines at Asda superstore. Reviewed on: 24th December 2024

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current Account reviews (1283)

Review of the first direct, Current Account:

Personal service; so rare these days

Unfailingly helpful if I need to phone them, patient when dealing with technical queries, flexible and personal. Reviewed on: 21st January 2022

Lack Luster

No online app facility to request overdraft increase. Spent 40mins on the phone (whilst working) with 4 separate agents to go through the process of being reviewed only to be told i would have to await a notification on the decision within a further 48hours. In comparison to whom my partner banks with (i wont name as i am not here to promote), they have a straight forward online app request function that provides an immediate answer. Nothing against each of the agents i spoke with as they provided the best customer service they could. Unfortunately this is let down by the overall process itself taking far too long. Reviewed on: 27th January 2023

Excellent customer service

Banked with First Direct for many years and cannot fault them for customer service Reviewed on: 19th January 2023

First Direct

Amazing customer service and easy to use app Reviewed on: 19th January 2023

Always patient, helpful and professional

Always there at the end of a phone when needed. They’ve really earned my loyalty Reviewed on: 18th January 2023

A1 customer service

Been with them for over a decade - and in the few times I have needed to contact them they have been swift and clear and above all very helpful Reviewed on: 18th January 2023

Accessible

I have been with First Direct for a long time and I would have given them 5 stars and 10 out of 10, however they are pushing me to the App. I was happy with the website log in and don’t like Apps, so I may have to switch banks now. Reviewed on: 16th January 2023

Beyond helpful every time

Any time I’ve needed to speak to first direct, I’m never waiting on hold, I speak to someone approachable and helpful, they help me resolve my issue and answer any of my questions but most of all, they’re always human and talk to me like a human, and that makes it so much easier to talk to them about any struggles or debt/over draft issues and find a resolution. Thank you first direct team. Reviewed on: 16th January 2023

Best bank

Excellent customer service. Reliable and easy to use website and app. Reviewed on: 12th January 2023

Simple banking done right

Everything works! But most importantly, when things go wrong, the guys on the phone are amazing Reviewed on: 12th January 2023

Excellent customer service

I like being able to deal easily with my finances using the app, knowing there are always friendly and helpful people you can talk to at the end of the phone - based in the UK, without a long wait. Never had an issue. Reviewed on: 11th January 2023

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first direct: Current Account reviews

425% increase in 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

first direct Current Account reviews (1283)

Personal service; so rare these days

Lack Luster

Excellent customer service

First Direct

Always patient, helpful and professional

A1 customer service

Accessible

Beyond helpful every time

Best bank

Simple banking done right

Excellent customer service

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