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first direct: Current Account reviews

Name: Current Account
Rating: 4.7 (1297 reviews)

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4.67

Based on 1,296 reviews, last reviewed 27th Feb 2025

489% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

84%

10%

Latest highest rating:

5

Switch to first direct! I was amazed how easy first direct made it to switch from my old bank account. The service was amazing Reviewed on: 27th February 2025

Latest lowest rating:

1

ATM swallowed my £100 and First Direct refuses to re... ATM swallowed my £100 and First Direct refuses to refund me despite having no video footage at the said 3 ATM machines at Asda superstore. Reviewed on: 24th December 2024

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current Account reviews (1297)

Review of the first direct, Current Account:

Personal service; so rare these days

Unfailingly helpful if I need to phone them, patient when dealing with technical queries, flexible and personal. Reviewed on: 21st January 2022

Cheaters

I was cheated by first direct. They promised me 125 for joining them. However they have never given my this money. Don't believe them!!! first direct Reviewed on: 23rd December 2021

Rude and incompetent staff.

Had a joint bank account with FD a couple of years ago. We closed it not long after opening it as one day, during a phone call to the bank I was asked for one of many pass codes / pass words / memorable places etc for a fairly simple request. Fine .... I understand their security is for my benefit, but the problem started when the person I spoke to realised that my Wife was in the same room and had heard me answering the security questions. He immediately froze our JOINT account!!! Long story short; he wouldn't un-freeze it and it took a lot of effort from us to get it active again. No apology at all from FD, even when I complained. The account was closed in protest and the credit balance transferred to a decent bank. Since then, I have had multiple letters and statements from FD as there is 13p credit on the account for some reason? I have contacted FD several times by letter and phone calls, to tell them that the account was closed two years ago and to stop sending letters to our old address as we have moved from there's twice since and it's getting a bit annoying for the current owner, to send post on to us! Today (25/11/21) they have sent yet ANOTHER bank statement to that same address, but at least this time it does say account closed! Still sent it to the wrong address though. WHAT A BUNCH OF USELESS NUMPTIES!! Reviewed on: 25th November 2021

Appalling Customer Service

I was a loyal customer of FD for over 30 years but recently received the most appalling customer service and sadly have moved banks. Their people first and continous PR about excellent customer service are just empty words and promises. Just treated like a number and FD didn't even say they were sorry to see me go after 30 years. Clearly loyal customers mean nothing to them. Reviewed on: 8th November 2021

The Most Efficient Company

I've been with First Direct for many years and have never had a bad word to say about them. Their customer service is second to none. Absolutely fantastic in all respects Reviewed on: 27th September 2021

14 plus years

Simply Excellent banking. Long term customer. Had multiple interactions. Always available, nice staff and never an issue. Reviewed on: 9th August 2021

Trusted banking

I have been with this bank for many years. Consistently voted for excellent customer services, I have no problems in agreeing with that Reviewed on: 4th August 2021

Great bank destroyed

I have banked with them from the start and they were excellent. They now have a new boss and customer service is appalling. Long waits to speak to someone who then does nothing to resolve problem. They want to compete with new internet banks but their IT is not good enough. They no longer want to speak to customers because it is too expensive but that is what made them so good. Reviewed on: 31st July 2021

easy to access phone or on line

easy to access by phone or on line Reviewed on: 29th July 2021

For a telephone bank their service has failed

Used to get excellent service. Today held on for over 30 minutes. No one answered telephone or online chat. Eventually got through transferred to another department and then got disconnected. For a telephone bank that is extremely poor service. Need to take my business somewhere else. Reviewed on: 24th July 2021

no one answers the phone

customer service very very poor Reviewed on: 19th July 2021

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