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first direct: Current Account reviews

Name: Current Account
Rating: 4.71 (1425 reviews)

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4.71

Based on 1,425 reviews, last reviewed 24th Feb 2026

6100% increase in 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

Always there when I need them Always there when I need them, I recently had my card skimmed while on holiday and had numerous fraudulent transactions made - thankfully notification... Read more Reviewed on: 24th February 2026

Latest lowest rating:

1

I have been a customer of First Direct for 34 years... I have been a customer of First Direct for 34 years so I know this bank very well For 33 years I often recommended it to friends but this past year th... Read more Reviewed on: 29th October 2025

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

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first direct Current Account reviews (1425)

Great all round

Great Bank with excellent customer service Reviewed on: 3rd February 2023

Great service

Efficient, easy and contactable at all times. Just what you want from a bank. Reviewed on: 2nd February 2023

GREAT SERVICE.

Such a user-friendly bank. A pleasure to deal with. Reviewed on: 2nd February 2023

Wonderful Bank

Great customer service. Always answer phone quickly. Have good knowledge Reviewed on: 2nd February 2023

Easy and friendly

Easy to navigate app and good website. Customer service is exceptional Reviewed on: 1st February 2023

Brilliant account!

Great communication, never has any issues, but when I've had to ring no long waits on the phone. The people who work in customer service are friendly and easy to speak to, not getting passed from one department to another. I regularly get text messages which are really easy to understand about overdrafts and offers. Reviewed on: 1st February 2023

Best for service

Best service on the market by far Reviewed on: 1st February 2023

fantastic customer service

been with first direct for a number of years now and can't recommend them enough, their customer service is tops Reviewed on: 1st February 2023

Good, efficient current account service

Been very happy with the service since transferring from Smile Reviewed on: 1st February 2023

Excellent Online Banking

I have been banking with First Direct Bank for many years and it has always provided an excellent service. Reviewed on: 1st February 2023

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