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first direct: Current Account reviews

Name: Current Account
Rating: 4.7 (1340 reviews)

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4.69

Based on 1,340 reviews, last reviewed 17th Apr 2025

1450% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

85%

Latest highest rating:

5

A must have Account. A must have Account. Excellent performance Reviewed on: 17th April 2025

Latest lowest rating:

1

Beware when using FD credit card! Beware when using FD credit card!!!!! They are unhelpful if you report a fraudulent transaction on their credit card. Reported a fraudulent transactio... Read more Reviewed on: 18th March 2025

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About this product

The first direct 1st Account is a current account that can be opened in minutes.

If you’re eligible, you can get an interest free overdraft of £250. You won’t be charged debit card fees when spending abroad. If approved for an account, you’ll get a virtual card you can use straight away.

first direct 1st Account reviews help you find out what it’s really like to be a customer. If you’ve used first direct before, you can also leave a review and share your experience.

first direct Current Account reviews (1340)

Review of the first direct, Current Account:

Best Customer care in 30 plus years of banking

Finally a couple years back as a 50-something decided I needed to try online banking. FD were the most clear and transparent about their services and how it worked. Especially about online security procedures. Joining was easy and a couple of minor queries were dealt with over the phone with extremely helpful and courteous operators. I've been very reticent about online banking for many years but First Direct have been excellent IMO. Reviewed on: 28th February 2023

A must have Account.

A must have Account. Excellent performance Reviewed on: 17th April 2025

Superb service since account opened over 25 years ago

We have never had any issues with First Direct. Call centre open all hours and year round with English speakers, so no misunderstandings in translation. We've ordered cash collections with ease when we've needed larger amounts of cash for home projects. Reviewed on: 17th April 2025

I’ve been with First Direct for 40 years and they of...

I’ve been with First Direct for 40 years and they offer excellent customer service. I’ve always been very impressed with this bank. Reviewed on: 16th April 2025

First Direct - The best online bank.

Banked with First Direct for >20 years, contacted the call centres many times over the years, they always have friendly people to help you with your enquiries. Reviewed on: 16th April 2025

First For direct suppport!

24/7 support ftom friendly, helpful people you can trust! Reviewed on: 9th April 2025

Always meets your needs when you contact them.

Always meets your needs when you contact them. Reviewed on: 6th April 2025

From start to finish

From the first steps of transfer bank account to trying to sort out and clarifying problems caused by another agency, the customer service has been excellent, helpful, friendly and efficient Reviewed on: 5th April 2025

Excellent.

Excellent. Easy to use online banking, supported by friendly, efficient 24/7 phone banking. I have been with First direct for years and have never had a less than 1st rate experience. I seldom think about my bank as it does what I need day to day, and I can quickly contact staff via a phone call if I need information or advice. Reviewed on: 3rd April 2025

First Direct, First Class!

Every single time I interact with First Direct, I am never disappointed- always do what they say that’ll do - my current account, joint account and mortgage with them and highly recommend. Competitive rates, first class service but most importantly, that ‘personal’ touch. Reviewed on: 2nd April 2025

Protects your money always

Straightforward to move money, regular updates/advice and information..protects your money always Reviewed on: 2nd April 2025

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