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first direct: Fixed Rate Mortgage reviews

Name: Fixed Rate Mortgage
Rating: 4.55 (42 reviews)

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4.54

Based on 42 reviews, last reviewed 26th Feb 2025

100% increase in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

86%

2 star

10%

Latest highest rating:

5

First direct, First for Quality and Service First direct answer the phone quickly by UK based call handlers, who are friendly, knowledgeable and professional. Can’t fault them. Reviewed on: 26th February 2025

Latest lowest rating:

1

Worst experience getting a mortgage Took months and months to sort out mortgage as none of the advisors seemed to be consistent. Called up to see if they were waiting for any info from ... Read more Reviewed on: 11th April 2023

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About this product

Banking services provider, First Direct, is a division of HSBC. First Direct offers a variety of financial products and services, including a range of mortgage products. A fixed rate mortgage has a set interest rate for a certain period, usually between two and five years, but sometimes up to ten. Don’t hesitate to speak with the lender or an independent advisor if you need help understanding your mortgage options.

Finding the right mortgage can be difficult wit...

first direct Fixed Rate Mortgage reviews (42)

Review of the first direct, Fixed Rate Mortgage:

excellent customer service

fabulous staff who know what they are talking about and very quick responses to all enquiries Reviewed on: 13th September 2019

First direct, First for Quality and Service

First direct answer the phone quickly by UK based call handlers, who are friendly, knowledgeable and professional. Can’t fault them. Reviewed on: 26th February 2025

Top bank

First direct came up the best deal on comparison site. I already have a current account with First Direct and have never had any problems, always able to get in touch when required and quickly. This was the first time i have taken on a remortgage myself as i have always went through a broker. It was really simple, i got my AIP, i then had a call with my mortgage advisor and we went through what i was looking for and what suited me best. Advisor was friendly and happy to go into ... Reviewed on: 18th April 2024

Great mortgage company with competitive rates and ex...

Great mortgage company with competitive rates and excellent customer service Reviewed on: 5th April 2024

Best bank - best mortgages

Easy to setup with real people who pick up fast. very competitive rates for good LTV and no overpayment charges if you want to massively overpay. Reviewed on: 31st May 2023

Worst experience getting a mortgage

Took months and months to sort out mortgage as none of the advisors seemed to be consistent. Called up to see if they were waiting for any info from us, told no. Then mortgage delayed because they hadn't sent us the correct forms to complete and send back. My advice would be go to a high street lender when you get advisors who know what is going on and are keeping on top of proceedings. Reviewed on: 11th April 2023

Very good bank

It's easy to use bank, secure, smart intelligent staff Reviewed on: 28th March 2023

Absolutely fantastic!

So informative and customer service is exceptional. Reviewed on: 11th February 2023

First class service

I have been a mortgage customer of first direct for the past 8 years. And have moved house and remortgaged a number of times with them. They offer market leading rates backed up by first class customer service. They also allow unlimited overpayments at any time on their fixed rate mortgages without any penalty or caps which is a rarity. They don’t deal with brokers so you can only get access to their deals by dealing with them directly yourself. Reviewed on: 17th January 2023

Helpful and local bank

I've used First Direct for years. They're always available for any problems or questions and the staff are responsive and knowledgeable. Reviewed on: 11th January 2023

Great product with low rates

Very flexible - I can make unlimited overpayments which immediately reduces my capital and consequently my interest. Reviewed on: 14th February 2022

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