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Geoffrey Insurance: Car Insurance reviews

Name: Car Insurance
Rating: 4.69 (289 reviews)

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4.15

Based on 289 reviews, last reviewed 24th Aug 2024

No new 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

86%

3 star

Latest highest rating:

5

No complaints No issues throughout year of insurance. Didn't need to make a claim so can't comment on the process. Price was competitive. I changed my vehicle two m... Read more Reviewed on: 10th January 2024

Latest lowest rating:

1

Poor Customer Service I have no issues with the insurance itself however their customer service is shocking as it their processes. Pray you never need to phone them! Don’t ... Read more Reviewed on: 24th August 2024

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About this product

Geoffrey Insurance provide car insurance policies for UK drivers.

You can choose optional extras including legal expenses, breakdown cover, keycare and guaranteed replacement car cover to increase your protection. Geoffrey Insurance offer a free courtesy car for comprehensive cover.

Geoffrey Insurance reviews help you find out what it’s like to be a customer. If you’ve used Geoffrey Insurance before, you can also leave a review and share your experience.

Geoffrey Insurance Car Insurance reviews (289)

Review of the Geoffrey Insurance, Car Insurance:

Avoid this company at all costs

I have worked in insurance for 15 years and Geoffrey insurance are easily worst company i have ever dealt with. Taken 5 payments from account in 2 banking days, they have no idea why, they have hung up on me twice trying to contact them, have left me witch charges for failed Direct Debits from other companies because they took money when they shouldnt have. Sent 2 emails with no reply, you then fill the complaint form on there website, when you submit the form it goes to page not found. Avoid this company at all costs, they have no clue what they are doing or how to fix it when they have made a mistake. Out of pocket £60 in charges, plus £120 from them taking payments that where not authorised. Reviewed on: 27th November 2023

Poor Customer Service

I have no issues with the insurance itself however their customer service is shocking as it their processes. Pray you never need to phone them! Don’t know what they are talking about - unhelpful- give out incorrect advice. Reviewed on: 24th August 2024

Absolute 10/10 in terms of getting done over from an...

Absolute 10/10 in terms of getting done over from an insurance company. Started the policy on Monday but have since bought a new car (Unplanned at the time). They tried to more nearly triple my premium (on a much safer car) so I cancelled and have been stung for just over £100 total in order to cancel it. Even though it's in the 14 day cooling off period (Required by law) they are refusing to refund. Not only that but after checking my bank afterwards they have charged me twice for it all! Seemed cheap at the time on the comparison websites, however I would only advise people to avoid avoid avoid. Reviewed on: 15th February 2024

No complaints

No issues throughout year of insurance. Didn't need to make a claim so can't comment on the process. Price was competitive. I changed my vehicle two months before the policy ended, but the revised premium price was similar to other provider's offerings. £25 to change vehicle details on the policy which was to be expected. No complaints at all. Reviewed on: 10th January 2024

Disgusting behaviour

Just like many of the other reviews this company renewed my policy without sending me a renewal quote and just took the money from my account, when I have tried to get it back they are saying it will take 7 days, the bank won’t help as they say the transaction has been processed - so disappointed and angry about this So unfair Reviewed on: 23rd November 2023

Disgraceful company to deal with

They took £966+ to renew a policy I didn't want renewing then when I cancelled the policy they told me I would be refunded in 7 days. 7 days later still no refund so I called and was told it would be another 7 days I would recommend avoiding this company Reviewed on: 22nd September 2023

Scammers

They are real scammers. I haven't had any claims for 10 years. But renewed the incurance at two and a half times more expensive. This is compleati nonsense. They are scammers. I will spread this information all over the internet. I don't recommend it. Reviewed on: 10th September 2023

Extortionate renewal

Had first year at £27/MTH. Renewal came through at over £80/MTH!!!! Called to query as no new claims, 10+ years NCD and same car (standard DS3 HDi). Even the advisor was shocked but nothing he could do. BYE BYE Geoffrey, hello elsewhere at £30/MTH Reviewed on: 23rd August 2023

Easy

Company easy sort out of all docunents Reviewed on: 8th August 2023

They doubled the price of my premium without any justifications

I got my renewal quote, and they doubled the costs. I had no convictions, no claims and when I contacted the customer care center they said they cannot do anything and have no answer for this price. It is definitely unbelievable. Reviewed on: 25th July 2023

Cheap insurance which cost

Beware their Essentials policy - it doesn't cover glass (which seems pretty essential to me!). A vandal smashed my windscreen which cost £550 to replace - strangely if they had damaged any other part of the car as well my policy would have covered the windscreen. Incorrectly told twice that I could claim which added to the distress. When I complained, I was told they couldn't find any record of the calls, despite me giving them the names of the people I spoke to and the times. My husband's car was also damaged - he has comprehensive insurance with the AA and his was fixed in a couple of days for £50 excess. Reviewed on: 25th July 2023

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