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Go Girl: Car Insurance reviews

Name: Car Insurance
Rating: 2.22 (134 reviews)

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2.11

Based on 134 reviews, last reviewed 9th Apr 2025

No new 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

25%

64%

Latest highest rating:

5

Great value insurance Car insurance for me and my learner driver Son was great value and their website was easy to use. I haven’t had to make a claim Reviewed on: 23rd August 2024

Latest lowest rating:

1

Absolutely horrible and unprofessional service even... Absolutely horrible and unprofessional service even after official complain they not will respond.they not will be help you but will charge u money ab... Read more Reviewed on: 9th April 2025

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About this product

With so many car insurance providers to choose from, finding a new policy can be daunting. We collect Go Girl car insurance reviews to help you make an informed decision when choosing your new provider.

Go Girl is an online insurer that claims to offer a quote for most vehicles, including modified and high value cars. It offers a variety of extras within comprehensive policies, including a free courtesy vehicle, personal accident cover, windscreen cover and more. If the included extras don’t quite meet the mark for your needs, Go Girl offers optional extras that you can add to any policy.

What’s most important to you from a car insurance policy? Perhaps you want the peace of mind on windscreen cover, key protection or misfuelling cover? Or maybe you simply want a high level of cover for a low cost premium? Whatever your needs, find out what Go Girl customers have to say about their policies by checking out our Go Girl car insurance reviews.

Have you had a car insurance policy with Go Girl? Why did you choose Go Girl as your insurance provider? Perhaps you have a modified or high value vehicle, and if so, did you find the cost of your cover reasonable? Did you have to make a claim, and if so, how well was it handled? Did you have any experience with the customer service team? Whether good or bad, share your experience with others by leaving a Go Girl car insurance review today. Together, we can help people like you make better decisions.

Go Girl Car Insurance reviews (134)

Review of the Go Girl, Car Insurance:

Claim

To whom it may concern, I have just been speaking to one of your employee's over the phone regarding a claim for an incident which occurred on the 01.08.16, The gentlemen whom I spoke to gave me the name of Akeem which may be a fake name, is a useless member of staff who is probably sitting on his arse not knowing what he is doing at all. He may be new or something but he is the rudest person ive ever spoken to and im an estate agent who knows well, customer service is key! This is the 1st complaint I have ever made in my life and may it be the last but I cant sit here and think that this 'Akeem' is going to be speaking to other customers in the same way. So, I called for an update which I have been doing for the past 2weeks. He asked if I was the owner of the vehicle. I said no but I was the driver of the incident and I have been it touch several times, could you just put me through to claims please. he said he cannot out me through because im not the main driver????? he then said he couldn't give out any information without speaking to the main driver first??? Once I realised he didn't know very well what he was talking about, I explained I had been in touch several times and if he could put me through to claims or another colleague. he refused and refused. I asked to speak to a manager which he said I could and If I wanted to leave a complaint to leave it on here? This employee is a joke. I demanded he gave me the managers name and after a while he gave me a name: April. That's all he said. no Miss, no Mr nothing. just goes to show his level of professionalism. I asked to speak to Miss April which he said straight away, she isn't available can you hold the line. So he asked me to hold the line before asking the manager if they can take a call and then I don't understand why he wanted to put me on hold? Was he going to keep me on hold? I don't know if he was giving me fake names but I hanged up and called again and was finally put through to a more professional member of staff called: Jay Martin in claims. This gentlemen was top notch, he knew what he needed to ask, wasn't stupid & gave me all the information which I requested and even offered more help! This AKEEM dude should become his apprentice. Only after 3mins of Jay's time, I got more information than I needed and I was put through to the correct person Arron, who was dealing with my case. Both Arron and Jay are suburb and in no way was they as rude. I still havnt got to the point as to why AKEEM was being the way he was. Woke up on the wrong side of the bed? Or mummy didn't make him lunch? Anyway, Im sure you record your calls? As I keep hearing it when im on hold.. So this goes to the manager who I suppose is a women: Miss April, can you please sort out this 'human' and fire his arse because if I ever call and he answers the phone, I will be taking further action. There is no way I pay for insurance and get spoken to the way I did. Call was made on the 15.08.16 at 12:15pm and this situation lasted 11mins. I advise you hear the call and take further action. To be very honest, no wonder why there is so many bad reviews about GoGirl. He left me no choice so here is another. Sort it out, your staff are loosing you customers and to be very honest, if the manger knew what she was doing, she would have a employed a scum Reviewed on: 15th August 2016

Absolutely horrible and unprofessional service even...

Absolutely horrible and unprofessional service even after official complain they not will respond.they not will be help you but will charge u money about nothing.i paid almost 2,100k for this rubbish Reviewed on: 9th April 2025

Reply from Go Girl Hi Karyna, we are sorry to see this review and the fact you have not received a response regarding your complaint. Please email us at [email protected] ensuring to include your policy number and full explanation of your issue(s) so we can assist you further. Kind Regards. Response date: 10th April 2025

Scammers fraud Go Girl insurance plz never buy from...

Scammers fraud Go Girl insurance plz never buy from him my personal experience I driving nearly decade with no claim bonus no Conviction nothing I trap bought online cheaper Asked me plz provide my dvla check code my driving licence the my v5 I provided all Then they think make swallow my money or ask more demand which I pay for fraudulent Ask me my employment contract Even provided my pay slip which explain my job title still no happy and no accepted Then I send my employment contract to many time what they ask for At the end even email my issue to Feedback on sabre with my employment contract for resolving my issue No heard In decades no body ask my employment contract But I still provided They think I can’t produce that documents which they swallow my money cancel my insurance or increase my premiums Really fraud people using tactics fool people never go to them Reviewed on: 2nd December 2024

Reply from Go Girl Hi Abdulrahman, we are sorry to see this review. If you require us to look into this matter further for you, please email us at [email protected] ensuring to include your Policy Number and full explanation of your issue(s). Kind Regards. Response date: 9th December 2024

Great value insurance

Car insurance for me and my learner driver Son was great value and their website was easy to use. I haven’t had to make a claim Reviewed on: 23rd August 2024

Scammers fraud Go Girl insurance plz never buy from...

Reply from Go Girl Hi Shahbaz, we're sorry to see this review. Please email us at [email protected] along with your policy information so we can assist you further. Kind Regards. Response date: 26th April 2024

Cant renew my policy, cant see my documemts, SCAMMERS

Cant renew my policy, cant see my documemts, not sure if even this company actually exists and I am actually covered? Going to report them to FCA. Reviewed on: 2nd February 2024

Reply from Go Girl Hi Suku, we're sorry to hear you've been unable to access your policy documents on your Customer Portal. I can assure you we are a legitimate company. Could you please email us at [email protected] along with your policy details so we can assist you further? Kind Regards. Response date: 2nd February 2024

Terrible Customer Servoce

I have tried for 7 days to pay my insurance and it is now cancelled, no one picks up, I have even tried with three different phones at the same time and no replies to the email, poor poor poor quality team Reviewed on: 18th October 2023

Reply from Go Girl Hi, I'm sorry to hear of the difficulties you've had trying to pay for your cover. If you haven't resolved this issue and need us to look into this further, please email us at [email protected]. Kind Regards. Response date: 20th October 2023

Cheap helpful reliable

Easy to use and helpful customer service support Reviewed on: 30th August 2023

Very good company .

Excelent Services ,good company ,trust company . Reviewed on: 22nd August 2023

Never answers phone

I requested someone call me because no answer I waited on phone 2 hours ! Reviewed on: 7th July 2023

Reply from Go Girl Hi Melis, sorry to hear you haven't received a call back yet. Would you be able to email your request to [email protected] instead so we can assist you further? Kind Regards. Response date: 7th July 2023

Customer service worsening

Used to be reasonably happy with the service but now finding it almost impossible to speak to anyone about renewing. So disappointing! Reviewed on: 30th May 2023

Reply from Go Girl Hi Gower, our apologies for the issues you've faced trying to get hold of customer services regarding your renewal. Please email your Policy/Certificate Number to [email protected] so we can assist you further. Kind Regards. Response date: 2nd June 2023

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Go Girl: Car Insurance reviews

No new 5 star reviews

No new 1 star reviews

Latest highest rating:

5

Latest lowest rating:

1

About this product

Go Girl Car Insurance reviews (134)

Claim

Absolutely horrible and unprofessional service even...

Scammers fraud Go Girl insurance plz never buy from...

Great value insurance

Scammers fraud Go Girl insurance plz never buy from...

Cant renew my policy, cant see my documemts, SCAMMERS

Terrible Customer Servoce

Cheap helpful reliable

Very good company .

Never answers phone

Customer service worsening

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