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GoSkippy: Car Insurance reviews

Name: Car Insurance
Rating: 1.72 (237 reviews)

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1.53

Based on 237 reviews, last reviewed 30th Jan 2025

100% decrease in 5 star reviews

in the past 90 days

14% decrease in 1 star reviews

in the past 90 days

10%

78%

Latest highest rating:

5

Skip to itQuick service Quick service pleasant staff. Very hrlpful Reviewed on: 27th August 2024

Latest lowest rating:

1

Awful customer care and extortionate prices. Awful customer care and extortionate prices. Avoid at all costs trustpilot and their own website rate them at four out of five. Do not take this as ge... Read more Reviewed on: 30th January 2025

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About this product

Here at Smart Money People, we collect GoSkippy car insurance reviews so that you can shop with confidence.

GoSkippy is an insurance broker offering home, travel and various motor insurance policies, including electric vehicle cover, car, van, motorbike, and business motor insurance. With a wide range of additional add-ons available for each policy, GoSkippy aims to be very flexible to its customers’ needs. Find out whether it lives up to these claims by checking out our GoSkippy car insurance reviews.

What’s most important for you when it comes to a new car insurance policy? Is it securing breakdown cover with a courtesy car? Perhaps you’d prefer the security of misfuelling cover or key cover? Do you work in a role that requires business insurance for your vehicle? Whatever your needs, read our GoSkippy car insurance reviews to see what genuine customers have to say about their policies.

Have you had a car insurance policy with GoSkippy? Whether good or bad, share your experience with other drivers on Smart Money People so we can help people like you make better decisions. Tell us how satisfied you were (or weren’t!) with the level of cover you received for the cost. How simple was the sign-up process? Did you have any experience with the customer service team? Write an honest GoSkippy car insurance review today.

GoSkippy Car Insurance reviews (237)

Review of the GoSkippy, Car Insurance:

**BEFORE YOU EVEN CONSIDER TAKING A vd they are flo...

**BEFORE YOU EVEN CONSIDER TAKING A vd they are flooding the review system to over ride they bad ones!! Check out there original one on the TRUSTPILOT website. You will see it for yourself...I do not want anyone to go through what I've had to with these SCAMMERS @!! @!! Reviewed on: 24th November 2024

AVOID!

Avoid this company at all cost! They are absolute scammers and their customer service and complaints departments are completely incompetent! Second year policy with them and they requested a bunch of documents including a no claims proof which would obviously come from them, other documents all with sensitive data which I emailed 20 times across 3 different email addresses from 2 of my email addresses and they claimed they haven't received it or couldn't open it. I requested several times in writing to provide me a list of acceptable proof of address document list as I don't have utility bills and they ignored each and single one of them, they would only respond with the same message asking to provide a utility bill. They have also ignored my requests in writing to provide their data collection and retention policies as I am now worried what has happened with my personal documents copies which included bank details, address, NI, employment details from payslip. While they have given me a deadline of 7 days to provide documents, they claim they haven't received the ones I sent and the rest they keep ignoring apart from threatening me to cancel my policy and charge me fees. Absolute scammers, this will be my last time ever with them! I rather pay double! Reviewed on: 13th March 2023

Credit card fraud

My credit card was recently hacked. A fraudulent payment was made to GoSkippy with whom I have never had dealings. Despite extensive efforts to contact them I received no response whatsoever. I would never entrust my business and confidential details to a company with such flagrant disregard to the risks of fraud. AVOID at all costs! Reviewed on: 13th March 2023

Avoid at all cost

Total nightmare I had to pay for delivery of my new motorcycle because go skippy told me because my new motorcycle was not registered with the DVLA yet I could not be insured but when I rang other professionals companies I was told it’s not a problem. So my bike is still sat in the garage unable to use it cowboy company avoid Reviewed on: 2nd March 2023

Rubbish

Below standard customer service. Spoke to at least 5 people who work here, none of whom were knowledgeable about the industry they work in. I experienced lots of hidden fees and cancelling my insurance with GoSkippy was ridiculously expensive. Reviewed on: 25th February 2023

Stay Away!

This company is the worst car insurance company I have ever experienced. They are constantly asking for more information to be sent and threatening to cancel the policy. I have never had to talk to a car insurer so much, just a complete waste of time. Reviewed on: 15th February 2023

Never using GoSkippy again.

£150 monthly insurance. First payment was May. Was in an RTA 3 months later that wasnt my fault. (August). My car was a write off. But was still paying insurance until December. (£600 worth of insurance for a car I didn't even own. They valued my car at £1830 and took the premiers out the payout which included the 4 months I didn't have a car (Aug-Dec) When I asked about the value/payout they insisted my car is worth £1830. So when I asked for the refund from Aug-Dec as I had already paid twice. They vauled my car at £1230. Exactly £600 difference so they didn't have to give me a refund. Don't bother going with GoSkippy, they expect you to do all the work, have very rude customer services and lie to you so they don't have to give you a refund Reviewed on: 10th February 2023

Not happy

For Everything they will charge you with disgusting high charges. All bad with this company. To be honest I can't say something nice about this company. If I could put 0 stars so I will make it Reviewed on: 1st February 2023

Avoid at all Costs

I was hit by a third party and suffered damage to my vehicle. Go Skippy refused to repair my car,provide a courtesy car or even allow me to claim through my policy despite me being Fully Comp. Reaching out to them they became more and more uncooperative. I Made numerous complaints without success. My car was left unrepaired and unroad worthy. I will be taking the issue to the financial ombudsman Please avoid Go Skippy at all costs. Reviewed on: 23rd January 2023

Avoid at all costs

Had 2 cars insured with them , scrapped one and asked them to cancel the isurance on it provided make model and Reg for it and they cancelled the wrong one the woman on phone offered me a new quote that was 4 times the amount I was paying before even tho they were at fault and the effort they made to tell me about cancellation was 0 send an email that’s all Reviewed on: 23rd January 2023

Poor customer service and communication

The customer service team are not only rude, unhelpful but very inefficient and unable to do basic tasks or communicate properly. There is no syncing or cohesion clearly, they fail to add notes to your file or properly update information on your policy or account.  They request documents from you and you send them to emails they have given, as well as uploading to a portal and then there are staff who are still so totally clueless asking you for documents and demanding you send them.  I uploaded documents to portal and sent all requested documents not 10 times but probably close to 15 or more because each time i got a clueless email back saying "we havent received this document yet" although i sent it last week to the proper and correct email. They dont bother to update the account, check your previous emails, check the attachments, check the portal. They are consistently lazy and bad at their jobs.  I attached the no claim bonus and the guy replied asking for it, he clearly hadnt checked my portal document or the attachment to check if it was there All they do is waste customer time, do a poor job and send threatening email for policy cancellation. I told them about 100 times the V5 log book is under policy holder now and updated, and im waiting for dvla to send back. They do not acknowledge this and are rude, poor customer service, clueless and dont care about doing a job well or efficiently.  I only spoke to one nice, polite and smart person on the phone, i should have got her name because she was the only one with a brain in the customer service team.  GoSkippy are a threatening, poorly managed and terrible insurance company. You can do everything in ur power to communicate, send correct documents, be honest and provide info and call them several times, they will still speak to you blankly as if you havent done anything they requested. Total inefficiency, hope to never do insurance here again - Reviewed on: 21st January 2023

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