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Izabela C

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Review of the GoSkippy, Car insurance:

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AVOID!

Avoid this company at all cost! They are absolute scammers and their customer service and complaints departments are completely incompetent! Second year policy with them and they requested a bunch of documents including a no claims proof which would obviously come from them, other documents all with sensitive data which I emailed 20 times across 3 different email addresses from 2 of my email addresses and they claimed they haven't received it or couldn't open it. I requested several times in writing to provide me a list of acceptable proof of address document list as I don't have utility bills and they ignored each and single one of them, they would only respond with the same message asking to provide a utility bill. They have also ignored my requests in writing to provide their data collection and retention policies as I am now worried what has happened with my personal documents copies which included bank details, address, NI, employment details from payslip. While they have given me a deadline of 7 days to provide documents, they claim they haven't received the ones I sent and the rest they keep ignoring apart from threatening me to cancel my policy and charge me fees. Absolute scammers, this will be my last time ever with them! I rather pay double! Reviewed on: 13th March 2023

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