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GoSkippy: Car Insurance reviews

Name: Car Insurance
Rating: 1.74 (231 reviews)

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1.52

Based on 231 reviews, last reviewed 5th Nov 2024

No new 5 star reviews

in the past 90 days

33% decrease in 1 star reviews

in the past 90 days

10%

78%

Latest highest rating:

5

Skip to itQuick service Quick service pleasant staff. Very hrlpful Reviewed on: 27th August 2024

Latest lowest rating:

1

I know it's a bit of a long review but worth the read. I received my 2024 van renewal which was £649.36 (last year price £574.04) and after checking over documents I noticed that I had only 1 yrs NCB showi... Read more Reviewed on: 5th November 2024

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About this product

Here at Smart Money People, we collect GoSkippy car insurance reviews so that you can shop with confidence.

GoSkippy is an insurance broker offering home, travel and various motor insurance policies, including electric vehicle cover, car, van, motorbike, and business motor insurance. With a wide range of additional add-ons available for each policy, GoSkippy aims to be very flexible to its customers’ needs. Find out whether it lives up to these claims by checking out our GoSkippy car insurance reviews.

What’s most important for you when it comes to a new car insurance policy? Is it securing breakdown cover with a courtesy car? Perhaps you’d prefer the security of misfuelling cover or key cover? Do you work in a role that requires business insurance for your vehicle? Whatever your needs, read our GoSkippy car insurance reviews to see what genuine customers have to say about their policies.

Have you had a car insurance policy with GoSkippy? Whether good or bad, share your experience with other drivers on Smart Money People so we can help people like you make better decisions. Tell us how satisfied you were (or weren’t!) with the level of cover you received for the cost. How simple was the sign-up process? Did you have any experience with the customer service team? Write an honest GoSkippy car insurance review today.

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GoSkippy Car Insurance reviews (231)

Do not use this company you have been warned

DO NOT USE this insurance company you have been warned! Received a letter saying they are Cancelling my insurance within 7 days for no reason. There will also be a cancellation fee of £250. Please check there reviews they do this on a weekly Basis. I am currently taking this insurance company to the financial ombudsman Reviewed on: 24th July 2018

Cheapest out there

Reasonably priced and after a year they give you a quote cheaper than the year before unbelievable from an insurance company to actually want to keep you as a customer. Reviewed on: 17th July 2018

Rude and unhelpful

Tried to sort out no claims information which had been sent, they emailed a day before they were cancelling the policy to say the information was invalid. Phoned up to try and sort it out only to have a rude woman on the end of the phone. After a very hard phone call when asking what time they closed she hung up the phone. Wouldn’t recommend at all. Reviewed on: 21st June 2018

Please please do not use

Yes it’s much cheaper and at first we thought great then we had an accident they cancelled my insurance demanding payments , refused to send us what the payments were for apologised and said it was a mistake then one year later more and more threats , kept ringing customer service but not getting anywhere. As soon as something goes wrong they threaten you and put phone down on you. Pay a bit more it is so worth it Terrible terrible Reviewed on: 5th June 2018

Appalling

Absolutely appalling service when I initially took out the policy.. Had 6 requests for docs which I sent every time. Eventually received an email to say cancellation was in process as they had not received the relevant docs. Emailed again and received an email to say they had received the relevant docs. 24 hours later received an email to say policy was going to be cancelled as had not provided relevant docs!!! Finally received another email confirming they did infact have the relevant docs. This took up an unnecessary amount of my valuable time. Recently changed my car, called customer service to advise of changes and told to log into portal to make changes. I did and my account advised I could make changes but the site wasn't working. Had to call customer service again and was dealt with in a very abrupt manner. I felt I was an inconvenience. Cannot wait until I can renew my policy in August and WILL NEVER USE THIS COMPANY AGAIN. STEER WELL CLEAR! Reviewed on: 11th April 2018

Steer well clear

Took payment then denied they had and were adamant there was no insurance in force (hence I couldn't use bike). I had to send them screen shot of credit card statement to get them to sort after ages on phone talking to useless non UK call centres that just read me the same script. Then was asked for documents, duly sent, to receive response we don't need your documents. 2 weeks later hastener for documents threatening to cancel policy. Sent again to be told we don't need them. Another round of endless calls to get sorted, no explanation or apology. Had to make a claim, basically the most difficult thing I have ever done , with another company I had a single person to talk to who was excellent, Go Skippy pass you around and around and I honestly believe they are just trying to wear you down so they don't have to pay. Basically this is a dishonest company, steer clear or regret. Reviewed on: 11th April 2018

WORST INSURANCE COMPANY EVER! DO NOT USE!

I am being chased from a debt collection agency on behalf of Go Skippy of a sum £216.16 when I cancelled my policy with them last year. They falsely advised me when I had my Insurance out with them! I was involved in an accident where the 3rd party insurer went in the back of me! The 3rd party insurer and his insurance company admitted full liability to me on the phone and also spoken with my insurance company Go Skippy at the time and informed them the same. (easy claim, yes?, NO!) Well as the claim was proceeding Go Skippy said to me that they 3rd party insurer didn't admitted full liability and that they never did, they never advised me that they did either. So I was basically lying according to them. So anyway they closed down my claim and told me that there is nothing else they can do as I was 3rd Party Fire Theft and to seek a no sale no fee solicitor. Had I have been completely naive and took their word for it, then I would have lost alot of money. But instead I called the 3rd party insurer and a company called Enterprise who were helping with the claim and got the case reopened and the 3rd party insurer paid it to me direct. Not even such much as an apology for how they have treated me throughout this whole ordeal. And if that wasn't enough they are chasing me for debt that I don't owe them. I'm still trying to sort this out and have been on the phone to them for the past 1H 30Mins and still no resolution yet. STAY WELL CLEAR OF THE INSURANCE COMPANY! Reviewed on: 9th March 2018

AVOID LIKE THE PLAUGE !!!!!!!!!

AVOID Go Skippy LIKE THE PLAUGE!!! First they sold me breakdown cover for £84 which my Van wasn't covered for as it was over 21 feet long (merc sprinter LWB). So when it broke down the RAC wouldn't move it because it should have been on a commercial breakdown policy, even though I took out business van insurance. It took from 5:30pm till 2am for the RAC to start to recover me home (4 hours to go). No fault of the RAC. All of Go Skippy offices were closed so there was no way of contacting them. At around midnight I got though to the Go skippy breakdown number only to be told that they were a contractor and hadn't had any new business from Go Skippy for a while. The contractor was nice enough gave me a number to ring but that was shut to. So much for 24hour help in an emergency. Go Skippy sold the wrong cover and all credit to the RAC they made a decision and got me home all be it at 6am. Then after around a month I sold the van and brought a car. Called Go skippy to change the policy over. They told me that they couldn't change it from a van to a car. Ok fair enough. So I canceled the van policy and took out a new car policy. I was told that a refund of over £400 was coming to me from the van policy. I called Go Skippy around 10 days later to see where my refund was and was told the the van policy was still active and they hadn't canceled it. They then tried to calculate the refund from that date not the date I had originally canceled it meaning less refund. After I lodge a complaint the call was listened to and the cheeky ******* said "as a GESTURE OF GOOD WILL we be giving you the amount promised to start with. How kind of them to give me what i was owed and promissed! Next they wanted a copy of driving licence so sent photo card copies. I received an email back say customer services were busy and would respond in 2-7 days time. 4-5 days pass and I get a text message saying that my car policy was canceled. I rang them within 10 minuets of receiving the text but all offices were closed. Rang them back the next morning and they said they couldn't reinstate the policy because because it was the next day. A cunning plan unfolds. All they needed was a code from the DVLA to confirm my licence was clean with no points, which it is. If they needed more information from me all they had to do was ask. I was waiting for their response which they said in an email from customer services could take 2-7 days. So I paid around £300 for 1 months car insurance (total cost for the year was £900ish. With them telling me I owed them £14 still after paying £300 a 1 month of cover. it gets worse... I then get a letter from them saying I owe £89.69. bringing the total cover for 1 month car cover up to around £400 !!!!!!!! I was told that I would receive a text with the underwriters details (Southern Rock) to complain to them. No details were ever received ! So they don't cancel you policy when you ask them to so they can charge you more. Then they cancel it when you don't want them to and then they charge you more.... Every thing with Go Skippy is a fight. I dread to think what they are like if you ever have to deal with a claim through them? Stay away and spend the extra £50 with a different insurer. It'll work out cheaper and the service will be a lot better. Been driving for 15 years, sometimes with more than one vehicle on the go and I have never had such bad service from an insurance company. Lets hope Southern Rock's customer service is better, that's if Go Skippy ever send me their details so I can escalate the complaint. Reviewed on: 7th December 2017

Great for the price

Cheapest quote i had received - i eventually had an accident and had to claim. Got car repaired without too much hassle. Reviewed on: 6th December 2017

Cheap

Cheap annual payments, quick and easy set up Reviewed on: 17th September 2017

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