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GoSkippy: Car Insurance reviews

Name: Car Insurance
Rating: 1.73 (233 reviews)

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1.53

Based on 233 reviews, last reviewed 2nd Dec 2024

100% decrease in 5 star reviews

in the past 90 days

55% decrease in 1 star reviews

in the past 90 days

10%

78%

Latest highest rating:

5

Skip to itQuick service Quick service pleasant staff. Very hrlpful Reviewed on: 27th August 2024

Latest lowest rating:

1

It’s shiiiit somone broke my car and steal sterio m... It’s shiiiit somone broke my car and steal sterio media. When I claim been told u r not covered even my policy was comprehensive Reviewed on: 2nd December 2024

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About this product

Here at Smart Money People, we collect GoSkippy car insurance reviews so that you can shop with confidence.

GoSkippy is an insurance broker offering home, travel and various motor insurance policies, including electric vehicle cover, car, van, motorbike, and business motor insurance. With a wide range of additional add-ons available for each policy, GoSkippy aims to be very flexible to its customers’ needs. Find out whether it lives up to these claims by checking out our GoSkippy car insurance reviews.

What’s most important for you when it comes to a new car insurance policy? Is it securing breakdown cover with a courtesy car? Perhaps you’d prefer the security of misfuelling cover or key cover? Do you work in a role that requires business insurance for your vehicle? Whatever your needs, read our GoSkippy car insurance reviews to see what genuine customers have to say about their policies.

Have you had a car insurance policy with GoSkippy? Whether good or bad, share your experience with other drivers on Smart Money People so we can help people like you make better decisions. Tell us how satisfied you were (or weren’t!) with the level of cover you received for the cost. How simple was the sign-up process? Did you have any experience with the customer service team? Write an honest GoSkippy car insurance review today.

GoSkippy Car Insurance reviews (233)

Review of the GoSkippy, Car Insurance:

I know it's a bit of a long review but worth the read.

I received my 2024 van renewal which was £649.36 (last year price £574.04) and after checking over documents I noticed that I had only 1 yrs NCB showing on my renewal policy documents. I contacted Go Skippy helpline on 02/11/2024 to advise that I will have 3 yrs at end of policy, Call handler was not very pleasant to speak with but eventually agreed to change NCB to the 3 yrs. I asked what difference this would make to my premium, I was told that it made no difference, I found this a bit strange but agreed to renew with for another year, I was emailed showing amended 3 yrs NCB and total premium was £649.36 and was happy to proceed. On 04/11/2024 (2 days later) I received an email saying thank you for renewing with Go Skippy and noticed the total price was now £819.44, I spent a couple of hours trying to contact helpline but they didn’t answer. I phoned the next day on 05/11/2024, I again found the call handler to be aggressive, He explained that the price hike would have been caused with my 02/011/2024 phone call to amend my NCB from 1 yr to 3 yr; I was blown away with this statement to be honest. I told him that I had received an updated email after the first call and everything was the same albeit the amended NCB, I reminded him that I still have this email and he then became apologetic and asked to put me on hold so that he could look into this. The call handler then came back and said that he didn’t know why this could have happened but will now need to re-quote me for this year; Strangely enough we now have the total price of £819.44 for this year. By this time I have had enough and advised him that I can’t accept this updated quote and will not be renewing with them this year, He again apologized and said he was sorry this happened, I replied “and so you should be” I asked if he could cancel any payment request with my card holder as it was now showing that there was a pending transaction for £819.44 but unfortunately you cannot cancel a pending payment request with your bank. I was told that I will be given a refund but will have to wait 3-5 days for this. To sum everything up, if I hadn’t noticed the new total amount requested on the last email received then I would have been even more upset than what I am just now. Surely you don’t treat all your customers like this? or think that everyone is stupid, vulnerable or can be intimidated by your aggressive call handlers. Reviewed on: 5th November 2024

Avoid avoid

Absolute rip offs bought new car after 1 month cancelled insurance as they wer double the cost than everone eles then had to pay 680 pounds cancellation fee BEWARE,!!! Reviewed on: 30th September 2023

The worst insurance company I have ever dealt with.

They refused to accept that I had sold my car. They needed a letter headed document from a private seller as proof. Proof of sale and proof of conversations were not acceptable. They threatened to take me to court numerous times and left me feeling harrased and scared. Even after they accepted they was at fault and they should of handled things better I still got threats of court and debt collection agencies. Once they then accepted that I had sold the car nearly 4 months prior, I was told I will not get a refund on my insurance. THESE PEOPLE ARE SCAM ARTISTS. Do not use this insurance company unless you want to make your life hell. Cheap insurance = poor service. Reviewed on: 8th September 2023

Scammers

Everything was good for one month, I then added a extra driver which they accepted and they took all my card details they emailed me my new policy. Then had a text on a Saturday (so could not contact them all weekend) saying they had cancelled my insurance because the call I made to them ended before they had processed the payment and they had tried to call me back but went to answer phone. I had to call Monday morning 9am spoke to someone 10:15am ..Goskippy say there is nothing they can do because the policy is cancelled and they will be charging me a cancellation fee and some other fees. Reviewed on: 4th September 2023

Lots of Hidden Charges which they will not say

I strongly advise against using this insurance company. I purchased a policy and paid a deposit for monthly insurance. However, I had to cancel the policy within 27 days, and they charged me an extra £313.46. I had a terrible experience and spent a lot of time trying to reach them, but they refused to help. Based on my personal experience, I would not recommend this company to anyone. Reviewed on: 1st September 2023

Scammers, take your money.....

Cancelled my insurance after 1 month took all the deposit of nearly £200, DO NOT USE THESE SCAMMERS!!!! Reviewed on: 1st September 2023

AWFULL, NOT EVEN ONE STAR

I recently joined GoSkippy, after getting a quote that seemed just fine. However, after I paid the quote, I was hit with a lot of hidden fees and charges. They also asked me for documents that they didn't ask for at the beginning (and confirmed we wouldn't need), which made the process very frustrating. I tried to contact customer service, but I couldn't get through to anyone. I'm very disappointed with this company and I WOULD NOT RECOMMEND TO ANYONE. ON TOP OF THAT CUSTOMER SERVICE IS AWFUL. Reviewed on: 30th August 2023

Avoid at all cost.

Trying to contact this company is not a pleasant experience, often they will answer the call and hang up immediately, or someone will answer and rudely state that they’re busy and to call back later. I genuinely dread to think how tedious it would be if I actually had to make a claim on my insurance. There are plenty of insurance companies out there, don’t give your money to a company that can’t even be bothered to offer a competent level of customer service. Reviewed on: 29th August 2023

Horrible .

This company requested for some documents which I scanned to them. They never confirmed receipt rather threatened to cancel which they did with a charge. Now it’s hard to insure with other insurers given that my insurance has been cancelled. It’s sad. I strongly advise you avoid this trap of a company at all cost. Reviewed on: 27th August 2023

Easy and Reliable

Very easy to join and fill in the admin side. Reliable company overall very well priced Reviewed on: 27th August 2023

A fast and efficient service.

The process of buying the insurance was clear and well explained. A good price and good terms and conditions. very satisfied with this company. Reviewed on: 23rd August 2023

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