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GoSkippy: Car insurance reviews

Name: Car insurance
Rating: 1.7 (248 reviews)

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1.51

Based on 248 reviews, last reviewed 6th Jun 2025

100% increase in 5 star reviews

in the past 90 days

14% increase in 1 star reviews

in the past 90 days

10%

79%

Latest highest rating:

5

Amazing services and very good prices Amazing services and very good prices Reviewed on: 11th April 2025

Latest lowest rating:

1

Double charging, no care given to holding onto your... Double charging, no care given to holding onto your money, no apology for their mistake. Absolutely disgusting behaviour and company would not recomme... Read more Reviewed on: 6th June 2025

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Review GoSkippy: Car insurance now

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GoSkippy Car insurance reviews (248)

Bunch of robbing thieves

Asking for 164£ after they decided to cancel my policy due to not providing driving licence verification, apparently they charge a direct debit set-up fee which I don't think is even legal Reviewed on: 16th November 2023

Huge cancellation fee

Asked for documents a month into the policy (should have been asked from the start) that I could not provide in time. Charged nearly £100 for cancellation even though it stated on the policy it would be less. Reviewed on: 27th October 2023

HONEST REVIEW PLEASE READ - PLEASE AVOID

My car was stolen which left us devastated as we have disability in the family and relied on our car. GoSkippy refused to provide a courtesy car, said had my car been in an accident/caught fire they would have provided one but not if stolen even though I had taken out comprehensive cover with courtesy car. I had asked to speak to a manager and was put from department to department over a four hour period. In the end I was put on hold, got to around 50 minutes on the queue and then I simply gave up as I was already very distressed with what happened and GoSkippy made it worse. You may wonder why I took out a policy with them, I use to insure with bigger players but having not made a claim for over 10 years and with the cost of living, I decided to try a cheaper option which I am now regretting. Don't be fooled by Defaqto ratings like I was. I would honestly advise you to avoid GoSkippy based on my real experience and find another provider that will stand by you in your hour of need. Reviewed on: 26th October 2023

Cons

They cancelled my son's car insurance and want £90 cancellation fee. They already got £70 deposit off him. They are now lying saying he cancelled. Easy money. Going to the Ombudsman as they shouldn't be allowed to get away with it, conning people Reviewed on: 24th October 2023

APPALLING UNHELPFUL CUSTOMER SERVICE

Five phone calls ,either silent,hang up or no answer. Eventually answered. Had to ask the agent to repeat what they said several times,not very articulate,mumbled and abrupt and extremely rude. Shocking unexpected admin fees for the smallest of changes.Would cancel on principle if not for the huge fees to do so. Never had such an appalling and disappointing experience before with any insurance provider,this was a first. Will not recommend and certainly will not be renewing . Reviewed on: 20th October 2023

Use somone else

Do not use, I paid each month cancelled my insurance had zero contract from them and got contacted by ICB for a cancellation fee. Will never use again or recommend to anyone. Never had accident so never used them anyway. Reviewed on: 20th October 2023

AVOID like the plague.. They cancelled my policy due to their error and want £200 for the pleasure!

One star is too many stars!!! Go Skippy cancelled my brand new policy due to a breakdown in communication their end over some requested documents (I had actually sent them over 3/4 times!). Lots of back and forth including phone calls to achieve nothing. Was at work and they cancelled my policy and took £60 out of my account (no idea what this was even for) had an email 10 days later stating I owe them £140 and the reason was ".".. Someone forgot to fill in their copy and paste template email!!! So I was left uninsured with a bill of £200 for WHAT I just don't know.. BUT AVOID AVOID AVOID Like the plague, there are plenty of other reputable companies around who are just as cheap- don't fall for it like I did, you will regret it!! Reviewed on: 4th October 2023

Avoid avoid

Absolute rip offs bought new car after 1 month cancelled insurance as they wer double the cost than everone eles then had to pay 680 pounds cancellation fee BEWARE,!!! Reviewed on: 30th September 2023

The worst insurance company I have ever dealt with.

They refused to accept that I had sold my car. They needed a letter headed document from a private seller as proof. Proof of sale and proof of conversations were not acceptable. They threatened to take me to court numerous times and left me feeling harrased and scared. Even after they accepted they was at fault and they should of handled things better I still got threats of court and debt collection agencies. Once they then accepted that I had sold the car nearly 4 months prior, I was told I will not get a refund on my insurance. THESE PEOPLE ARE SCAM ARTISTS. Do not use this insurance company unless you want to make your life hell. Cheap insurance = poor service. Reviewed on: 8th September 2023

Scammers

Everything was good for one month, I then added a extra driver which they accepted and they took all my card details they emailed me my new policy. Then had a text on a Saturday (so could not contact them all weekend) saying they had cancelled my insurance because the call I made to them ended before they had processed the payment and they had tried to call me back but went to answer phone. I had to call Monday morning 9am spoke to someone 10:15am ..Goskippy say there is nothing they can do because the policy is cancelled and they will be charging me a cancellation fee and some other fees. Reviewed on: 4th September 2023

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