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Great Western Credit Union: Savings reviews

Name: Savings
Rating: 4.82 (199 reviews)

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4.69

Based on 199 reviews, last reviewed 2nd Mar 2025

No new 5 star reviews

in the past 90 days

100% decrease in 1 star reviews

in the past 90 days

87%

2 star

Latest highest rating:

5

I joined Great Western Credit Union a few years ago. I joined Great Western Credit Union a few years ago. They are freindly, polite and helpful. Could not wish for anything better. I have a loan every ch... Read more Reviewed on: 5th December 2024

Latest lowest rating:

1

They have turned into a payday lender to vulnerable... They have turned into a payday lender to vulnerable people and partners like Bristol city council should not be encouraging their staff to use them th... Read more Reviewed on: 21st September 2024

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About this product

Great Western Credit Union offer savings accounts to customers who live, work or study in Bristol and Bath, Gloucestershire, Wiltshire, Somerset or Dorset.

Great Western Credit Union savings accounts include the Fixed Rate Saver, Cash ISA, Easy Saver, Business Saver and the Christmas Saver.

Great Western Credit Union reviews help you find out what it’s really like to be a customer. If you’ve used Great Western Credit Union before, you can also leave a review and share your experience.

Great Western Credit Union Savings reviews (199)

Review of the Great Western Credit Union, Savings:

My account with Bristol Credit Union was amalgamated...

My account with Bristol Credit Union was amalgamated into GWCU. I was excited that a large regional Credit Union was being established. My experience with BCU was exemplary! They really saved my bacon in so many ways over about 5yrs. Sadly, when GWCU took over, they closed down ALL of the in person counter services which were such a lifeline for so many people in need. Ridiculous. Tragic! It was almost impossible to speak to anyone even on the phone. I still keep a small amount in my account as emergency money, and to support the organisation. I had a BCU loan years ago that really changed my life, in theory GWCU still offer this important service. I hope they have sorted out their customer service, I haven't tried to engage with them in a couple of years. Reviewed on: 2nd March 2025

Excellent service.

Excellent service. Kept up to date and informed and to think our savings may be helping someone else locally. Reviewed on: 28th March 2024

Reply from Great Western Credit Union Hi RCH, Thank you for taking the time to leave us such a great review. We are so happy that you found our service to be excellent and that you felt well-informed throughout the process. It’s wonderful to know that the idea of your savings helping someone locally resonates with you—that’s exactly what we aim for. Thank you for choosing us! Kind regards, Emily Response date: 15th August 2024

I have been helped out for years .

I have been helped out for years not just by helping me out of bankruptcy and by turning my life around. Now I am completely able to save and pay of all my bills also my credit cards are being payed off. Reviewed on: 28th March 2024

Reply from Great Western Credit Union Hi Chris, Thank you so much for your review! We're thrilled to hear how we've been able to support you over the years. It’s also wonderful to hear how far you’ve come, and we're glad to have been a part of your journey. If you ever have any questions or need assistance, please don’t hesitate to reach out—we're always here to help. Kind regards, Emily Response date: 14th August 2024

It’s so easy to use I love the separate accounts and...

It’s so easy to use I love the separate accounts and organisation and the opportunity credit union brings for savings. I can save or withdraw as and when I want and it’s all safe knowing nobody But me can touch it. Reviewed on: 28th March 2024

Reply from Great Western Credit Union Hi Charlotte, Thank you for your fantastic review! We’re thrilled to hear that you love the ease of use and the ability to manage your savings with separate accounts. It’s great to know that you feel secure and in control of your finances with us. We’re here to support your savings journey every step of the way! Kind regards, Emily Response date: 14th August 2024

When I applied for a loan you gave it to...

When I applied for a loan you gave it to me on time Reviewed on: 28th March 2024

Reply from Great Western Credit Union Hi Joyce, Thanks for your lovely review! We are thrilled you’ve had a positive experience with us. If you need anything else, feel free to reach out! Best wishes, Monica Response date: 29th August 2024

Since my local credit union merged into GWCU it's be...

Since my local credit union merged into GWCU it's been great to have access to easier online services while still using a Credit Union. Being able to make regular savings, and know these are supporting the local community, is something I really value. Reviewed on: 28th March 2024

Reply from Great Western Credit Union Hi Tim, Thank you for sharing your positive experience with us! It’s fantastic to hear that the merger has given you access to easy and hassle-free online services. Plus, knowing that your savings contribute to supporting the local community adds an extra layer of fulfilment, doesn’t it? Change can be intimidating, but it sounds like this transition has been a win-win for you. If there’s anything else we can assist you with, we’re here—always just a click or phone call away! Best wishes, Monica Response date: 14th August 2024

they have been very clear helpful and fair

they have been very clear helpful and fair so I am pleased to vote for them today Reviewed on: 28th March 2024

Reply from Great Western Credit Union Hi Anna, We sincerely appreciate your 5-star rating and we’re delighted that our clarity and assistance met your expectations. At GWCU we take pride in providing transparent and helpful services. Should you require any further assistance please do not hesitate to reach out. We’re here to support you, always! Best regards, Monica Response date: 14th August 2024

Salary Savings

Really easy to set & save a small amount from each pay, and I was surprised how quickly its added up! Reviewed on: 19th March 2024

Reply from Great Western Credit Union Hi Becca, First and foremost, we want to express our heartfelt gratitude for your uplifting review! We’re absolutely thrilled that your experience with our Salary Saver account has been nothing short of smooth sailing. Knowing that our efforts are making a positive impact warms our hearts. Thank you once again for choosing us, and here’s to more seamless savings ahead! Warm regards, Monica Response date: 14th August 2024

Fantastic alternative to corporate savings banks

I've been saving money with GWCU for quite a few years now, so I have a little nest egg for things like car repairs, clothes, replacement furniture etc. It's incredibly simple to pay in and withdraw money. I earn a small amount of interest and my savings are loaned to people in need who may have trouble accessing more mainstream banking services. Everyone in our communities can benefit from a great credit union, and GWCU fills that role admirably. Reviewed on: 6th July 2023

Local organisation, helping local people & society

Pleasure to read about where our money is being used, rather than just disappearing into the black-box of the usual banking system. Our local communities need to support one another much more. GWCU is a part of the local community that can help people through the tough times. Reviewed on: 3rd July 2023

Excellent Customer Service

I have been banking with Great Western Credit Union for around 15 years. I save with them as I know my money is put to good use supporting other people. Whenever I deal with them I always find their customer service second to none. Their.staff are friendly, polite and helpful and transactions happen in a timely manner. They are an excellent organisation. Reviewed on: 29th June 2023

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