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Halifax: Home Insurance reviews

Name: Home Insurance
Rating: 3.05 (91 reviews)

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3.01

Based on 91 reviews, last reviewed 15th May 2025

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

38%

15%

44%

Latest highest rating:

5

am doing a servay on a website that i dont evan see... am doing a servay on a website that i dont evan see the product that i need as yet. Reviewed on: 27th November 2024

Latest lowest rating:

1

Avoid Taking Out Insurance with Halifax Home Insurance Here’s my experience—be careful, everyone! Someone could get hurt with insurance providers that operate like this! Recently, I faced a disaster in my ... Read more Reviewed on: 15th May 2025

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About this product

Before taking out your new home insurance policy, check customer reviews to be confident that the provider is reputable. We collect Halifax home insurance reviews to help you make an informed decision when selecting a new provider.

Halifax offers three levels of home insurance cover: bronze, silver and gold. Depending on your chosen level, various add-ons are available for extra protection. For example, away from home cover, accidental damage and legal expenses. Halifax policies allow you to choose your own excess, and give you access to a 24/7 emergency helpline.

What is your highest priority for your home insurance policy? Are you prioritising a high level of contents insurance, or a higher level of buildings cover? Perhaps you’re only looking to purchase one or the other? If you’ve had to claim against a previous policy, you’ll understand the importance of finding a professional and efficient provider. Read our Halifax home insurance reviews to see how Halifax policyholders rate the service they received.

Have you had a home insurance policy with Halifax? Share your experience with others on Smart Money People. Together, we can help people like you make better decisions. Tell us about the sign-up process, and if you thought your premium was reasonably priced. What level of cover did you choose, and did you select any additional add-ons? Did you make a claim on your policy, and if so, how was it handled? Would you renew your policy? Write a Halifax home insurance review today.

Halifax Home Insurance reviews (91)

Review of the Halifax, Home Insurance:

What do they cover

My mum passed away last October and I inherited a ring. This week while doing housework I noticed I had lost the central ruby ( I had seen it in the ring earlier in the day). I’m not covered for jewellery outside of my home but thought I was at home. Apparently it’s not lost just misplaced and if by chance it’s gone down the sink, drains are outside the home so I’m not covered. This experience leaves me scared of what might happen if something major happened, for example if there was a fire would a claim be declined because I had matches in the house , this should sound ridiculous but now I’m not so sure Reviewed on: 12th February 2022

My claim was dealt with quickly and without fuss.

My claim was dealt with quickly and without fuss. Well done. Reviewed on: 27th February 2023

Just words

I have got some cameras that I use for aviation photography. I always make sure I'm covered for accidental damage at home and away. I took out a policy with then and unfortunately needed to claim after I accidentally dropped the contents of my cameras bag onto my driveway getting the bag out of the car. I thought I was covered wherever I was, but no, I didn't have 'outbuilding and open spaces'cover. So if I dropped it in my house, I'm covered. If I dropped it outside the boundary of my home I'd be covered. But no-because I dropped it on my drive and didn't have this cover I didn't even know I needed, claim rejected. I complained but was again rejected. I'm furious and feel they sold me a policy I couldn't claim on Reviewed on: 13th February 2023

Worst home insurance provider out there.

I have had the worst experience with Halifax home insurance. Our flat flooded nearly two months ago through no fault of our own, it was our neighbours pipe that burst. This long since the flood you'd think at least the contents would be out the flat. Unfortunately not. Everything is now growing mold and getting ruined. We have been moved accomodation 3 times since the flood since they refuse to book anything more than two weeks in advance. This has led to my partner ending up in hospital as she has cerebral palsy and moving so frequently exacerbated it. We just want to go home but Halifax have made it clear to us they do not care. If you are even considering using the for home insurance, please, save yourself some trouble and don't use them. Reviewed on: 5th February 2023

An Absolute Joke

what an absolute joke, i have just tried to call them to discuss my renewal and they will not speak to me because they cannot get me through the security. but they don't want to know normal things like my name address date of birth post code email, telephone number, how i pay, the amount i pay what date i pay etc - that not enough no they want details of the policy that i just cannot answer. I am now off to make a formal complaint to the ICO as they are holding my data and will not give me access to what they are holding which is a breach. What's wrong with these companies? Reviewed on: 25th October 2022

Very quick

Advisor was helpful. We filled form in quick as online forms very user friendly. Reviewed on: 28th September 2022

Great service

We have had fantastic responsive service for our home emergency cover. Reviewed on: 14th August 2022

Excellent service

Easy and straight forward process and no dodging paying out when claiming was needed! Reviewed on: 13th August 2022

Great price and quality insurance

Halifax are always helpful always access to support Reviewed on: 13th August 2022

Unbelievably useless

I agree with all the bad reviews I have tried 3 times to claim, each time it was definitely covered - burst pipe and two pest control issues. They don't want to know. I have had a wasps' nest in the house for a whole month and have spent so much time calling the home emergency team, I could have killed each individual wasp myself in that time. They outsource their work to Evander who outsources it to someone else, so no one knows what's happening. All I know is, they're not sorting out the wasps' nest. Reviewed on: 3rd August 2022

100% increase in a year

Have had home and contents with Halifax for a year. Circumstances are the same, no claims made .Renewal letter showed a 100% hike. After a tetchy conversation with sales person I am no wiser as to reason for increase.. He seem quite happy to lose my custom..Told me to shop around for a better deal. Reviewed on: 27th June 2022

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