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Halifax: Home Insurance reviews

Name: Home Insurance
Rating: 3.05 (91 reviews)

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3.01

Based on 91 reviews, last reviewed 15th May 2025

100% decrease in 5 star reviews

in the past 90 days

100% increase in 1 star reviews

in the past 90 days

38%

15%

44%

Latest highest rating:

5

am doing a servay on a website that i dont evan see... am doing a servay on a website that i dont evan see the product that i need as yet. Reviewed on: 27th November 2024

Latest lowest rating:

1

Avoid Taking Out Insurance with Halifax Home Insurance Here’s my experience—be careful, everyone! Someone could get hurt with insurance providers that operate like this! Recently, I faced a disaster in my ... Read more Reviewed on: 15th May 2025

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About this product

Before taking out your new home insurance policy, check customer reviews to be confident that the provider is reputable. We collect Halifax home insurance reviews to help you make an informed decision when selecting a new provider.

Halifax offers three levels of home insurance cover: bronze, silver and gold. Depending on your chosen level, various add-ons are available for extra protection. For example, away from home cover, accidental damage and legal expenses. Halifax policies allow you to choose your own excess, and give you access to a 24/7 emergency helpline.

What is your highest priority for your home insurance policy? Are you prioritising a high level of contents insurance, or a higher level of buildings cover? Perhaps you’re only looking to purchase one or the other? If you’ve had to claim against a previous policy, you’ll understand the importance of finding a professional and efficient provider. Read our Halifax home insurance reviews to see how Halifax policyholders rate the service they received.

Have you had a home insurance policy with Halifax? Share your experience with others on Smart Money People. Together, we can help people like you make better decisions. Tell us about the sign-up process, and if you thought your premium was reasonably priced. What level of cover did you choose, and did you select any additional add-ons? Did you make a claim on your policy, and if so, how was it handled? Would you renew your policy? Write a Halifax home insurance review today.

Halifax Home Insurance reviews (91)

Review of the Halifax, Home Insurance:

What do they cover

My mum passed away last October and I inherited a ring. This week while doing housework I noticed I had lost the central ruby ( I had seen it in the ring earlier in the day). I’m not covered for jewellery outside of my home but thought I was at home. Apparently it’s not lost just misplaced and if by chance it’s gone down the sink, drains are outside the home so I’m not covered. This experience leaves me scared of what might happen if something major happened, for example if there was a fire would a claim be declined because I had matches in the house , this should sound ridiculous but now I’m not so sure Reviewed on: 12th February 2022

Unprofessional

After a break in , we informed Halifax that we needed the garage to be made safe, they said 24 hrs it would be done, 4 days later they rang to say , has it be done the answer was no.So we took it into our own hands and got it sorted, ourselves, and did not bother claiming as we were dealing with fools who were not interested. Then our Renewal turns up for a extra £100 for the year I don't think so, even though we have been loyal customers for years, obviously making enough money , without mine. Reviewed on: 15th June 2022

A greedy company with no care for its customers

Whilst I've had no reason to complain over the last 3 years even though I have had to argue the quote every year to come to a reasonable increase in their premium, this year was way beyond a joke as they had almost doubled their quote. When I phoned them they had no explanation for the increase and, although they did offer to reduce it slightly, did not give a monkeys whether I stayed with them or not. I suspect that they were hoping that their increased charge would go through unnoticed on automatic renewal but fortunately, I do not allow insurance companies to have this facility for this very reason. This company is greedy and cares nothing for its customers. Give them a miss. Reviewed on: 30th May 2022

A greedy and uncaring company

Whilst I've had no reason to complain over the last 3 years even though I have had to argue the quote every year to come to a reasonable increase in their premium, this year was way beyond a joke as they had almost doubled their quote. When I phoned them they had no explanation for the increase and, although they did offer to reduce it slightly, did not give a monkeys whether I stayed with them or not. I suspect that they were hoping that their increased charge would go through unnoticed on automatic renewal. Fortunately, I do not allow insurance companies to have this facility for this very reason. This company is greedy and cares nothing for its customers. Give them a miss. Reviewed on: 30th May 2022

Avoid at all costs

I tried to make a buildings claim in the recent storms after some minor tile damage took place in the high winds. That's where the issues started, Halifax are virtually impossible to contact, the phone line plays a COVID message and disconnects and they didn't respond to my emails. Thankfully my issue wasn't major, I dread to think of dealing with this company after a major leak or a stressful burglary. Useless! Reviewed on: 28th April 2022

Do not insure with them

Storm damage in february 2022 useless customer services and claims advisor over 30 calls and e-mails and still they insist it is ware and tare on our roof when it is not we got a copy of there contractors report who say the roof is in good condition (so where is the ware and tare) there is none we were told to get 2 estimates which we did and both guys found the problem straight away the side of the house got full force of the storms and it has ripped the roof of the side of the wall and is letting the rain water and snow and winds under the roof causing all the damage as we have the kitchen ceiling and the hall ceiling and the bedroom all needing new ceilings due to water damage ..We have had to take it to the ombudsman as they will not listen and hang up when you ask them a question. Do not take insurance from the halifax. Reviewed on: 9th April 2022

My renewal premium increased by 100% in a year!

I haven't made any changes or claims on my house insurance but my renewal premium with Halifax went from £289 to £579 in a year! I suspect they take a chance that people won't bother looking and just renew it. Reviewed on: 23rd March 2022

Price increase of 67.7% !!

I was flabbergasted to see my home insurance with the Halifax had increased from £301 to £520 on renewal. I had had no claims and the policy was identical to last years'. When I queried it with them on the phone, there was a recorded message saying they could not offer any discounts. The lady I spoke to gave me three other quotes : Bronze £568, Silver £718 and Gold £986. I think my policy was the Silver. I cannot comment on how they deal with claims as I haven't had one , but the proof of a good insurance company is how they look after you when you need them. I will not be giving Halifax the chance!! Needless to say I will NOT be renewing with the Halifax. Reviewed on: 9th February 2022

Great product

Great product and price. Simple to read policy document. Great app Reviewed on: 19th January 2022

Ombudsman Take Note

I had a home insurance policy with Halifax. I was sent a renewal notice that informed me my premium was to increase by almost 50%. I went onto their website, and cancelled my policy from the renewal date. Some weeks later, I noticed that Halifax had debited by bank account for the premium of the policy renewal. Upon phoning them to complain, I was informed that setting the policy to cancel on their website was basically a waste of time as there was no automatic system to ensure the policy was not renewed. Appalling behaviour! If I was not a person who regularly checked my bank account, I may not have noticed. How many people are being ripped off like this? Ombudsman man - take note and investigate!! I will be writing directly. Avoid at all costs! Reviewed on: 31st December 2021

Do not even consider taking a home insurance policy with the Halifax

Made a claim for storm damage and apparently their staff are paid a bonus.ti decline claims. They told lie after lie and said the wind was 1mph less than their limit. This was measured 10 mile away from our house. Claim now referred to Insurance Ombudsman. Reviewed on: 13th December 2021

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