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Hanley Economic Building Society: Mortgages reviews

Name: Mortgages
Rating: 4.8 (208 reviews)

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4.85

Based on 208 reviews, last reviewed 23rd Jan 2025

20% decrease in 5 star reviews

in the past 90 days

No new 1 star reviews

in the past 90 days

95%

3 star

2 star

Latest highest rating:

5

Excellent Mortgage Products & Customer Service I initially contacted Hanley because I was attracted by their mortgage products which were very competitive at the time I applied. I received excellen... Read more Reviewed on: 23rd January 2025

Latest lowest rating:

1

Avoid these chancers In short I run a BTL business which obviously has a mortgage liability but runs at a consistently high profit. Hanley rejected my application for a pe... Read more Reviewed on: 21st June 2024

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About this product

Are you looking to purchase your dream home? Finding the right lender and mortgage product is an important step in this process. We collect Hanley Economic Building Society mortgage reviews to help you make an informed decision when selecting a lender.

Hanley Economic Building Society is an independent mutual organisation that offers a range of mortgage products. Make sure that you’re confident with the terms, conditions and interest rates of a mortgage product before taking it out. Always consult the lender or an independent advisor if you’re unsure about anything or have any questions.

Our Hanley Economic Building Society mortgage reviews can give you insight into life as a borrower. Find out what existing customers have to say about their mortgage products and how satisfied they have been throughout the term. Learn more about the Society’s customer service and level of communication with its borrowers. All of this and more can be found in our Hanley Economic Building Society mortgage reviews.

Did Hanley Economic Building Society help you buy your dream home? Share your honest experience with others on Smart Money People by writing a Hanley Economic mortgage review. Tell us which mortgage product you have and how satisfied you have been with it. Did you find the application process easy to understand, and did the lender support you throughout it? Has the lender kept you up to date with important mortgage news and changes? Write a Hanley Economic Building Society mortgage review today. Together, we can help others like you make better financial decisions.

Hanley Economic Building Society Mortgages reviews (208)

Review of the Hanley Economic Building Society, Mortgages:

amazing staff!

helpful , knowlegable staff that gave lots of information and help with getting the right mortgage Reviewed on: 12th January 2022

Excellent service from Jane

From the very first telephone conversation right through to our Mortgage acceptance Hanley Economic have been so easy to deal with. Jane Longmore who dealt with us from that initial telephone conversation has not only shown how Professional and efficient she is at her job, she has also been very friendly and helpful in understanding our needs and indeed when technical support was needed was there to assist us with that also. We would certainly recommend Hanley and are thoroughly satisfied with the service and product we received. Reviewed on: 4th October 2021

Sound honest advice

From the first telephone call to the latest Jane Longmore was helpful and very professional.She explained every option in detail and made sure I chose the right product to suit my requirements.Overall we are very pleased and grateful for the service we received. Reviewed on: 24th September 2021

Brilliant Service 5*

Lana offered great service from the start of the application and throughout what became a complicated and drawn out sale. Very quick to respond to any query I had and any advice required. Explained everything in an easily understandable way to a first time buyer - would highly recommend!! Reviewed on: 8th September 2021

Reply from Hanley Economic Building Society Thank you very much for your review, we will certainly share this with Lana and the business. Response date: 30th November 2021

Efficient effective service from my adviser Anna

The Hanley help me with a mortgage offer as an existing customer moving house. They have been extremely helpful and diligent in their dealings with me and found a product that worked for my needs. Reviewed on: 24th August 2021

Friendly and supportive

We recently had a mortgage with the Hanley which I felt was a smooth and easy process. As we are fist time buyers Jane explained everything to us in detail and nothing was ever too much trouble. She made us feel comfortable every step of the way. Reviewed on: 19th August 2021

Fantastic service

My experience with Hanley economic has been wonderful, purchasing a home can be very stressful but Hanley we’re amazing from our mortgage advisor to the underwriter. Would highly recommend Reviewed on: 5th August 2021

Lana Beech - outstanding Mortgage Adviser!

There were some nuances to our application which Lana quickly got to the bottom of and discussed with Credit to ensure there would not be further issues down the line. She managed expectations and delivered on promises to call at the times she said she would. Lana was very accessible and responded to emails / voicemails promptly. Despite no doubt having a large caseload, Lana has an incredible knack of making you feel looked after and you have confidence that your application won't be lost in a black hole. Despite the application process being excellent, responses from Underwriting took far too long and required chasing several times by Lana. To make the process from end to end as good as it can be, this is an area which requires much improvement. Reviewed on: 4th August 2021

Great customer service

I have just completed my house purchase with a retirement mortgage with the Hanley after shopping around for a suitable product. The application process was very straightforward, helped tremendously by Mark who guided me through it all with friendly professionalism. I can't thank him enough. My dealings with other team members such as Michelle have also been exemplary. I would have no hesitation in recommending the Hanley. Reviewed on: 20th July 2021

Lana for Prime minister

Lana made this process stress free and was always on the other end of the phone if I had any questions and would always come back with an answer, even if it meant going out of her way to find the answer. Can’t thank her enough for everything she did from start to finish and still after we’d finished she was happy to help. Reviewed on: 13th July 2021

Reply from Hanley Economic Building Society Thank you Jordan for your wonderful review, the title certainly made us smile!! Response date: 20th July 2021

Retention Team lie in order to keep your business

Be very careful if you are renewing your mortgage. The Hanley promise flexibility if you need to change your product but then hit you with all sorts of fees and just basically make it impossible. It's a shame because when I first went with them it was a great experience but now it's just one nightmare after the next! Reviewed on: 1st July 2021

Reply from Hanley Economic Building Society Thank you for your review. We hope we have rectified the issue to a satisfactory conclusion and we look forward to continuing our relationship and meeting your mortgage needs. Response date: 29th July 2021

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