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Hastings Direct: Car Insurance reviews

Name: Car Insurance
Rating: 3.16 (638 reviews)

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3.12

Based on 638 reviews, last reviewed 22nd Nov 2024

90% decrease in 5 star reviews

in the past 90 days

60% decrease in 1 star reviews

in the past 90 days

34%

20%

34%

Latest highest rating:

5

Sensible approach to black box (You Drive) policy. I had a black box (You Drive) policy. My car needed repairs which took several weeks and meant I wasn't driving it. Hastings Direct contacted me askin... Read more Reviewed on: 20th October 2024

Latest lowest rating:

2

Loyalty means nothing Been with them for 5 years, suddenly they “can’t” renew my insurance but will not tell me why. “It’s not on the system” there’s no explanation whatsoe... Read more Reviewed on: 22nd November 2024

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About this product

Looking for your new car insurance provider? Check out the Hastings Direct car insurance reviews on Smart Money People, left by genuine customers to help you make an informed decision when choosing your next provider.

Founded in 1997, Hastings Direct offers car, van, bike and home insurance, providing flexible policies with a wide range of optional extras. Its car insurance policies come with varying levels of cover, alongside a telematics policy, YouDrive, which rewards good driving with lower renewal rates.

What factors do you consider to be most important when choosing a car insurance provider? Are you looking for a telematics policy that can save you money? Perhaps you require breakdown cover or courtesy car cover? What about windscreen cover, or protection from vandalism? Whatever your needs, check out our Hastings Direct car insurance reviews to see how existing customers rate their policies.

Have you had a Hastings Direct car insurance policy? Share your experience with the Smart Money People community to help us increase trust and transparency in financial services. Tell us how satisfied you were with the price of the premium, and whether you managed to find cover for all of your needs? If you’ve had a YouDrive policy, did you find the scoring of your driving fair, and did you find a noticeable discount on your renewal? Leave a Hastings Direct car insurance review today and help other drivers.

Hastings Direct Car Insurance reviews (638)

Review of the Hastings Direct, Car Insurance:

Sensible approach to black box (You Drive) policy.

I had a black box (You Drive) policy. My car needed repairs which took several weeks and meant I wasn't driving it. Hastings Direct contacted me asking for information as to why I wasn't submitting any driving data. I was able to explain, forward an email from the garage, and it was fine. I thought the process could have been tricky but the customer service people were helpful and sensible about it. Reviewed on: 20th October 2024

Used several times now very clear and great price

Used several times now very clear and great price Reviewed on: 7th September 2024

I would be careful with the claim service staff

My husband has been with Hastings Direct for 2 years. On one ocasion they wrongly put in their files that it was my husband fault on a no fault accident. The car was actualy parked and with no one in it, which is funny enough. So I would recommend to pay attention to this one as it can affect your next year premium price. Reviewed on: 5th September 2024

straightforward car insurance.

straightforward easy to use app and very good insurance for a very reasonable price, easy to use and buy online or using the app. when i needed to phone them after an accident they were very polite and helpful. Reviewed on: 4th September 2024

renewel quote high but reduced it after a phone call

Got a renewel quote which was nearly twice as much as last year so did a comparison and rang them up and told them the comparison quote and a very nice man got me a quote much much lower and not much more than the previous years quote Reviewed on: 4th September 2024

Trying to do their best

They handled my case with care even though it was my fault Reviewed on: 4th September 2024

Getting In touch to change some details was extremel...

Getting In touch to change some details was extremely easy. I wasn’t waiting for hours and didn’t get cut off. There wasn’t a million questions or steps. Everything was sorted within 10 minutes start to finish. Reviewed on: 4th September 2024

The price each year beats anything else

The price each year beats anything else Reviewed on: 4th September 2024

Unbeaten Hastings Direct renewal quote

My car insurance renewal with Hastings had increased more than l was expecting especially with an additional years no claim bonus. I therefore shopped around but couldn’t find anything comparable worth charging for so l renewed with Hastings. Reviewed on: 3rd September 2024

Hastings car insurance...

I initially went with Hastings car insurance because they were offering the lowest prices but this includes the use of a black box to track your driving. After the first 12 months, upon renewal I was able keep my current policy at a reasonable price and no need for black box. All in all very good. Reviewed on: 31st August 2024

Good quote and purchase/renewal process, competitive...

Good quote and purchase/renewal process, competitive pricing and inclusion in comparison sites, multi-product discount, good customer service and comms during claim handling Reviewed on: 30th August 2024

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