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Hastings Direct: Car Insurance reviews

Name: Car Insurance
Rating: 3.14 (642 reviews)

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3.10

Based on 642 reviews, last reviewed 29th Jan 2025

100% decrease in 5 star reviews

in the past 90 days

20% decrease in 1 star reviews

in the past 90 days

34%

20%

34%

Latest highest rating:

5

Sensible approach to black box (You Drive) policy. I had a black box (You Drive) policy. My car needed repairs which took several weeks and meant I wasn't driving it. Hastings Direct contacted me askin... Read more Reviewed on: 20th October 2024

Latest lowest rating:

1

DO NOT USE HASTINGS PLEASE Terrible - my car gets stolen and they refuse the claim for a key discrepancy issue and THEN LOSE THAT key! Car has been found by the police and Hasti... Read more Reviewed on: 29th January 2025

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About this product

Looking for your new car insurance provider? Check out the Hastings Direct car insurance reviews on Smart Money People, left by genuine customers to help you make an informed decision when choosing your next provider.

Founded in 1997, Hastings Direct offers car, van, bike and home insurance, providing flexible policies with a wide range of optional extras. Its car insurance policies come with varying levels of cover, alongside a telematics policy, YouDrive, which rewards good driving with lower renewal rates.

What factors do you consider to be most important when choosing a car insurance provider? Are you looking for a telematics policy that can save you money? Perhaps you require breakdown cover or courtesy car cover? What about windscreen cover, or protection from vandalism? Whatever your needs, check out our Hastings Direct car insurance reviews to see how existing customers rate their policies.

Have you had a Hastings Direct car insurance policy? Share your experience with the Smart Money People community to help us increase trust and transparency in financial services. Tell us how satisfied you were with the price of the premium, and whether you managed to find cover for all of your needs? If you’ve had a YouDrive policy, did you find the scoring of your driving fair, and did you find a noticeable discount on your renewal? Leave a Hastings Direct car insurance review today and help other drivers.

Hastings Direct Car Insurance reviews (642)

Review of the Hastings Direct, Car Insurance:

CheekyCharges Campaigner

Well i had already been with them a year, and they sent my quote for the next year and it was over 50% more than the previous year even though i was in double figures for no-claims and there were no changes from last year. So I decided to used a comparison website and inputting the same details as on the quote, the same company came up as the cheapest insurers on the comparison website, at over 50% less than their quote. So i called them and asked why i had 2 quotes with such different prices and they couldn't answer me, they also tried to quote me a price that was between my two other quotes and when i said it would be cheaper for me to leave them now, and then re-join them with my online quote their answer was 'So why did you bother calling then?' I was simply amazed at that! So the Golden rule should always be- NEVER accept the quote from your current insurers without looking around first, it will save you a fortune! Reviewed on: 6th March 2016

Great car insurance company

Hastings were quick and easy to use. The app is great and allows you to view any documents or make changes. Great prices, young drivers included! Reviewed on: 16th August 2022

Disaster of a company

Had an accident, all caught on video, originally gone as none claim, keep getting contacted for more copies of the same video Car was off the road for 6 months, no courtesy car during that time, I was told that they had delays at their repairer and I kept getting pushed back Car was returned with some damage not fixed, a new key [cheap replacement key that now doesn't work] (because the repairer lost the key I gave them) and a dodgy wheel alignment, they then refused to rectify any of these issues Compensation for 6 months without my car (whilst still charging me for insurance), the damage missed, the awful key they gave me, and having to get other transport until I got a courtesy car when my car was repaired 100 pounds Absolute joke of a company, I'm a young driver so I think they have tried to take advantage of that I have told everybody I can to avoid them Lost a customer for LIFE Reviewed on: 14th August 2022

Over prices

Very overpriced and difficult to get through to speak to someone Reviewed on: 14th August 2022

Easy to sign up, great price

Easy to sign up, even for multicar! Reviewed on: 14th August 2022

Took the worry clean out of the claim

This company pretty much did what the paint said on the tin for me. I had a claim and they took it completely in their stride and took any stress that I had put of the equation. Even managed to sort a courtesy car for irrespective of the 6 week estimated wait time. Safe to say, this was the first car insurance company that I have renewed for a 2nd year with. Reviewed on: 14th August 2022

Great customer support

The customer support is always on point and always happy to help with your concerns. Reviewed on: 14th August 2022

Amazing

Really helpful helped me get my quote down when required Reviewed on: 13th August 2022

Never had an issue

Good value for money, I've used them a couple of times Reviewed on: 13th August 2022

Best company

Never let me down on my insurance Reviewed on: 12th August 2022

Hastings

,,,,,,,,,,,,,,,,,,,,,,, ,,,, ,, , , ,,,,,,,,,, Reviewed on: 12th August 2022

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