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Hastings Direct: Car Insurance reviews

3.08
Based on 642 reviews, last reviewed 29th Jan 2025
100% decrease in 5 star reviews
in the past 90 days
20% decrease in 1 star reviews
in the past 90 days
See only 5 star reviews
34%
See only 4 star reviews
20%
See only 3 star reviews
7%
See only 2 star reviews
5%
See only 1 star reviews
34%

Latest highest rating:

5

Sensible approach to black box (You Drive) policy. I had a black box (You Drive) policy. My car needed repairs which took several weeks and meant I wasn't driving it. Hastings Direct contacted me askin... Read more Reviewed on: 20th October 2024
Katie M's avatar
Katie M

Latest lowest rating:

1

DO NOT USE HASTINGS PLEASE Terrible - my car gets stolen and they refuse the claim for a key discrepancy issue and THEN LOSE THAT key! Car has been found by the police and Hasti... Read more Reviewed on: 29th January 2025
Will Green's avatar
Will Green

About this product

Looking for your new car insurance provider? Check out the Hastings Direct car insurance reviews on Smart Money People, left by genuine customers to help you make an informed decision when choosing your next provider.

Founded in 1997, Hastings Direct offers car, van, bike and home insurance, providing flexible policies with a wide range of optional extras. Its car insurance policies come with varying levels of cover, alongside a telematics policy, YouDrive, which rewards good driving with lower renewal rates.

What factors do you consider to be most important when choosing a car insurance provider? Are you looking for a telematics policy that can save you money? Perhaps you require breakdown cover or courtesy car cover? What about windscreen cover, or protection from vandalism? Whatever your needs, check out our Hastings Direct car insurance reviews to see how existing customers rate their policies.

Have you had a Hastings Direct car insurance policy? Share your experience with the Smart Money People community to help us increase trust and transparency in financial services. Tell us how satisfied you were with the price of the premium, and whether you managed to find cover for all of your needs? If you’ve had a YouDrive policy, did you find the scoring of your driving fair, and did you find a noticeable discount on your renewal? Leave a Hastings Direct car insurance review today and help other drivers.

Hastings Direct Car Insurance reviews (642)

Review of the Hastings Direct, Car Insurance:

CheekyCharges Campaigner

3
Well i had already been with them a year, and they sent my quote for the next year and it was over 50% more than the previous year even though i was in double figures for no-claims and there were no changes from last year. So I decided to used a comparison website and inputting the same details as on the quote, the same company came up as the cheapest insurers on the comparison website, at over 50% less than their quote. So i called them and asked why i had 2 quotes with such different prices and they couldn't answer me, they also tried to quote me a price that was between my two other quotes and when i said it would be cheaper for me to leave them now, and then re-join them with my online quote their answer was 'So why did you bother calling then?' I was simply amazed at that! So the Golden rule should always be- NEVER accept the quote from your current insurers without looking around first, it will save you a fortune! Reviewed on: 6th March 2016

Excellent

5
Reduced my monthly payments by £40 this year - good service Reviewed on: 14th September 2019

Car insurance

3
Competitive first year quote but auto renewal was almost double Reviewed on: 14th September 2019

Good service

4
Have had car insurance with Hastings Smartmiles for 3 years ago and don't have any complaints. Easy to contact and app is great to keep track of black box recordings. Reviewed on: 14th September 2019

Great customer service

5
Have always had good customer service with Hastings for my car insurance. They have always tried to give me the best prices for my policy Reviewed on: 13th September 2019

Great customer service

5
I have been with them a number of years and are always happy to complete a price comparison around my renewal time to ensure I'm getting the best price for my car insurance. This year they matched the cheapest option, the lady i done this over the phone with was friendly and very helpful. Fantastic company! Reviewed on: 9th September 2019

Good customer service

3
Overall good. The customer reps are knowledgeable and helpful. Reviewed on: 5th September 2019

No issues so far!

4
Very easy and simple process to get a quote and purchase insurance, great app, no issues so far! Reviewed on: 4th September 2019

Ok

3
They're an alright company, don't promote customer loyalty with good offers after 12 months though Reviewed on: 4th September 2019

Solid Car Insurance at great price

5
Having been with a competitor for years Hastings Direct worked out a cheaper, more comprehensive no-nonsense alternative. Job done. :) Reviewed on: 1st September 2019

Very easy to deal with, straightforward and very reasonable/accessible.

5
Good availability and flexibility and great prices. The only downside, if unsurprising, was to get the best price I had to give them details that theoretically enable them to auto-renew if I don't keep tabs on it. Reviewed on: 1st September 2019

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